500 error with Claue theme activated

Tagged: server error, 500, claue theme, collision

This topic has 15 replies, 2 voices, and was last updated 6 years, 7 months ago by Harry.

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- September 5, 2017 at 3:29 pm #9415
  
  SBSoundLab
  
  My website goes with a 500 server error when Claue is activated, although this didn’t happen from the start but throughout working on the website. What are the known plugins that cause a collision? Or can you help me find out what’s wrong? I had almost finished building the website and I ‘m afraid I’m gonna lose it..
- September 5, 2017 at 6:08 pm #9422
  
  Harry
  
  Hi,
  
  Thank you for choosing our theme.
  
  Could you send us temporary admin account as private reply. We will check and help you solve your issue.
  
  Thanks
  
  Harry
  Premium Wordpress themes and plugins, Best WooCommerce theme https://themeforest.net/user/janstudio/portfolio?ref=janstudio
- September 5, 2017 at 6:50 pm #9428
  
  SBSoundLab
  
  This reply has been marked as private.
- September 5, 2017 at 6:56 pm #9429
  
  Harry
  
  Hi,
  
  With WooCommerce the site need more memory. You can ask your hosting provider increase RAM, memory limit
  
  Increasing the WordPress Memory Limit
  
  Best regards
  
  Harry
  Premium Wordpress themes and plugins, Best WooCommerce theme https://themeforest.net/user/janstudio/portfolio?ref=janstudio
- September 7, 2017 at 5:47 am #9544
  
  SBSoundLab
  
  Hello,
  
  I started the website from all over again as I was facing many issues I could no longer solve. Now, on a fresh WordPress installation on https://sbsoundlab.com I installed your theme and some plugins to help me troubleshoot future problems on the way, along with WooCommerce of course.
  
  I also modified the wp-config file to increase the memory limit to 256 and I am currently trying to import some .xml files taken from the beta site at which I used to host this one and a .csv with all the products. However, the wordpress importer redirects me to a 404 page every time without doing anything at all ( I re-installed but still..) and the WooCommerce importer stays stuck at 0% and uploads only one or two products. I have refreshed the page 4-5 times and with every new import trigger from the same .csv, it imports 2 more products. There are times it doesn’t import anything at all..
  
  I have no idea what’s going on, my website has basically no functionality at all. Could you please take a look into it and help me figure it out? I have searched all over the internet for possible solutions, tried some of them but I got no luck at all so far.
  
  Looking forward to your answering,
  Alina
- September 7, 2017 at 5:18 pm #9565
  
  Harry
  
  Hi,
  
  Sorry for late reply.
  
  I tried to access your site but it require 6 digit passcode to view your site.
  
  Could you turn it off?
  
  Thanks
  
  Harry
  Premium Wordpress themes and plugins, Best WooCommerce theme https://themeforest.net/user/janstudio/portfolio?ref=janstudio
- September 7, 2017 at 5:25 pm #9567
  
  SBSoundLab
  
  Yes ofc, I disabled it!
- September 7, 2017 at 5:27 pm #9568
  
  SBSoundLab
  
  I changed my php limits today to the ffollowing:
  
  memory_limit = 256M
  upload_max_size = 256M
  post_max_size = 256M
  upload_max_filesize = 256M
  max_execution_time = 300
  max_input_time = 1000
  
  and when running the xml import it gives this error:
  
  File is empty. Please upload something more substantial. This error could also be caused by uploads being disabled in your php.ini or by post_max_size being defined as smaller than upload_max_filesize in php.ini.
- September 7, 2017 at 5:53 pm #9569
  
  Harry
  
  Hi,
  
  Could I have FTP account. or could you go to you FTP wp-content > plugins > wordpress importer and remove this plugin and install again.
  
  I tried import products, some pages from our demo via Tools > Import > WordPress, it ok but when i tried edit a page it display “Parse error: syntax error, unexpected ‘M’ (T_STRING), expecting ‘,’ or ‘)’ in /home/sbsoundlab/sbsoundlab.com/wp-content/plugins/wordpress-importer/wordpress-importer.php on line 2”
  
  Harry
  Premium Wordpress themes and plugins, Best WooCommerce theme https://themeforest.net/user/janstudio/portfolio?ref=janstudio
- September 7, 2017 at 5:58 pm #9570
  
  SBSoundLab
  
  This reply has been marked as private.
- September 7, 2017 at 6:15 pm #9571
  
  Harry
  
  I tried import .csv via Import > WooCommerce products (CSV) it said completed but don’t have anything.
  
  I tried import .xml via Import > WordPress. it work well.
  
  Hope it helpful for you.
  
  Harry
  Premium Wordpress themes and plugins, Best WooCommerce theme https://themeforest.net/user/janstudio/portfolio?ref=janstudio
- September 7, 2017 at 6:27 pm #9572
  
  SBSoundLab
  
  But I am trying to import an xml on my own, and it still shows me “Sorry, there has been an error.
  File is empty. Please upload something more substantial. This error could also be caused by uploads being disabled in your php.ini or by post_max_size being defined as smaller than upload_max_filesize in php.ini.”
- September 7, 2017 at 6:32 pm #9573
  
  Harry
  
  Could you attach file, i will help you check it. Is this file export from WordPress-WooCommerce site?
  
  Harry
  Premium Wordpress themes and plugins, Best WooCommerce theme https://themeforest.net/user/janstudio/portfolio?ref=janstudio
- September 7, 2017 at 6:38 pm #9574
  
  SBSoundLab
  
  This reply has been marked as private.
- September 7, 2017 at 7:44 pm #9577
  
  SBSoundLab
  
  I fixed it, don’t know how exactly. I uploaded the db from my backup and I think it worked along with the php limits I increased..
  
  Thank you for your help though so far,
  
  Cheers!
- September 7, 2017 at 7:52 pm #9579
  
  Harry
  
  Glad to hear you solved the problem.
  
  Feel free contact us again if you need more help.
  
  Have a nice day!
  
  Cheer,
  
  Harry
  Premium Wordpress themes and plugins, Best WooCommerce theme https://themeforest.net/user/janstudio/portfolio?ref=janstudio
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