Home › Forums › Themes Support › Gecko › Ajax error

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    • April 6, 2018 at 6:29 pm #18867
      xiaomi

      Hi,

      when click on load more botton, content loaded is crash, how to fix this issue?

    • April 6, 2018 at 10:17 pm #18870
      Harry

      Hi,

      Could you send us your site url and temporary admin account as private reply. We will check and help you solve your issue.

      Thanks

      Harry
      Premium Wordpress themes and plugins, Best WooCommerce theme https://themeforest.net/user/janstudio/portfolio?ref=janstudio

    • April 7, 2018 at 2:05 am #18874
      xiaomi

      can you provide me solution?

      Please see attachment file.

       

      Attachments:
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    • April 7, 2018 at 9:23 am #18877
      Harry

      Did you running latest version 1.3.2?

      Please try update to new version if you running outdated version http://support.janstudio.net/forums/topic/updating-the-theme/.

      We can’t give you solution if we can’t view your site and check.

      Best regards

      Harry
      Premium Wordpress themes and plugins, Best WooCommerce theme https://themeforest.net/user/janstudio/portfolio?ref=janstudio

    • April 8, 2018 at 11:23 pm #18935
      xiaomi

      im using  1.6.3 version!

    • April 8, 2018 at 11:31 pm #18936
      Harry

      Hi,

      Please send us your site url and admin account as private reply. We need more closer check before give you solution.

      Thanks

      Harry
      Premium Wordpress themes and plugins, Best WooCommerce theme https://themeforest.net/user/janstudio/portfolio?ref=janstudio

    • April 11, 2018 at 10:38 pm #19021
      xiaomi
      This reply has been marked as private.
    • April 11, 2018 at 11:33 pm #19022
      Harry

      Hi,

      Please update to latest version 1.6.5 and tell us if issue solved or not.

      Thanks & best regards

      Harry
      Premium Wordpress themes and plugins, Best WooCommerce theme https://themeforest.net/user/janstudio/portfolio?ref=janstudio

    • April 12, 2018 at 12:01 am #19023
      xiaomi

      How to update theme?

    • April 12, 2018 at 12:51 am #19024
      Harry

      Hi,

      Please follow this topic http://support.janstudio.net/forums/topic/updating-the-theme/

      Best regards

      Harry
      Premium Wordpress themes and plugins, Best WooCommerce theme https://themeforest.net/user/janstudio/portfolio?ref=janstudio

    • April 21, 2018 at 12:00 am #19332
      xiaomi

      Hi,

      After update theme, image and product not loaded

      Attachments:
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    • April 22, 2018 at 1:02 am #19369
      xiaomi

      Please answer to me

    • April 22, 2018 at 4:26 pm #19375
      Harry

      Hi,

      I check your site it still work well http://take.ms/qz8qz could you try clear cache and check it again.

      Best regards

      Harry
      Premium Wordpress themes and plugins, Best WooCommerce theme https://themeforest.net/user/janstudio/portfolio?ref=janstudio

      • April 23, 2018 at 12:19 am #19384
        xiaomi

        Yes because i downgrade theme to 1.6.3 version, but have problem in new version

    • April 23, 2018 at 12:21 pm #19400
      Harry

      We didn’t receive any request support same issue with like your after update.

      After update did you clear cache on your site and update recommend plugin?

      Best regards

      Harry
      Premium Wordpress themes and plugins, Best WooCommerce theme https://themeforest.net/user/janstudio/portfolio?ref=janstudio

    • April 25, 2018 at 1:07 am #19471
      xiaomi

      Yes , but still have problem

    • April 25, 2018 at 6:01 pm #19499
      Harry

      Could you send me the new account to access your site?

      I try old account but can’t access your site.

      Thanks

      Harry
      Premium Wordpress themes and plugins, Best WooCommerce theme https://themeforest.net/user/janstudio/portfolio?ref=janstudio

    • April 26, 2018 at 2:25 am #19522
      xiaomi
      This reply has been marked as private.
    • April 26, 2018 at 12:43 pm #19533
      Harry

      Hi,

      I help you update theme to version 1.6.5 without any issue. Please check and let me know if the issue resolve or not.

      If the issue still there, please send us the link have issue.

      Regards

      Harry
      Premium Wordpress themes and plugins, Best WooCommerce theme https://themeforest.net/user/janstudio/portfolio?ref=janstudio

    • April 26, 2018 at 5:42 pm #19552
      xiaomi

      Thank you so much 🙂

    • April 29, 2018 at 11:02 pm #19636
      xiaomi

      Hi,

      There are still 2 problems

      Attachments:
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    • April 29, 2018 at 11:06 pm #19639
      xiaomi

      One more time you need to reload the page to load the products,

      Not always, but most of the time it happens

    • April 30, 2018 at 9:59 am #19653
      Harry

      Hi,

      I checked your site it work well,

      Please remove cache on your site, your browser and check again.

      Best regards

      Harry
      Premium Wordpress themes and plugins, Best WooCommerce theme https://themeforest.net/user/janstudio/portfolio?ref=janstudio

    • April 30, 2018 at 10:43 pm #19669
      xiaomi
      This reply has been marked as private.
    • May 1, 2018 at 1:30 am #19681
      Harry

      Hi,

      I check your site many time on with Chrome, Firefox, Safari on macOS and see it still work well. Could you tell us which browser and the OS you’re using?

      Did you try another computer?

      Harry
      Premium Wordpress themes and plugins, Best WooCommerce theme https://themeforest.net/user/janstudio/portfolio?ref=janstudio

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