Home › Forums › Themes Support › Gecko › Ajax error

This topic contains 24 replies, has 2 voices, and was last updated by  Harry 4 months, 3 weeks ago.

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  • April 6, 2018 at 6:29 pm #18867
    xiaomi

    Hi,

    when click on load more botton, content loaded is crash, how to fix this issue?

    April 6, 2018 at 10:17 pm #18870
    Harry

    Hi,

    Could you send us your site url and temporary admin account as private reply. We will check and help you solve your issue.

    Thanks

    Harry
    Premium Wordpress themes and plugins, Best WooCommerce theme https://themeforest.net/user/janstudio/portfolio?ref=janstudio

    April 7, 2018 at 2:05 am #18874
    xiaomi

    can you provide me solution?

    Please see attachment file.

     

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    April 7, 2018 at 9:23 am #18877
    Harry

    Did you running latest version 1.3.2?

    Please try update to new version if you running outdated version http://support.janstudio.net/forums/topic/updating-the-theme/.

    We can’t give you solution if we can’t view your site and check.

    Best regards

    Harry
    Premium Wordpress themes and plugins, Best WooCommerce theme https://themeforest.net/user/janstudio/portfolio?ref=janstudio

    April 8, 2018 at 11:23 pm #18935
    xiaomi

    im using  1.6.3 version!

    April 8, 2018 at 11:31 pm #18936
    Harry

    Hi,

    Please send us your site url and admin account as private reply. We need more closer check before give you solution.

    Thanks

    Harry
    Premium Wordpress themes and plugins, Best WooCommerce theme https://themeforest.net/user/janstudio/portfolio?ref=janstudio

    April 11, 2018 at 10:38 pm #19021
    xiaomi
    This reply has been marked as private.
    April 11, 2018 at 11:33 pm #19022
    Harry

    Hi,

    Please update to latest version 1.6.5 and tell us if issue solved or not.

    Thanks & best regards

    Harry
    Premium Wordpress themes and plugins, Best WooCommerce theme https://themeforest.net/user/janstudio/portfolio?ref=janstudio

    April 12, 2018 at 12:01 am #19023
    xiaomi

    How to update theme?

    April 12, 2018 at 12:51 am #19024
    Harry

    Hi,

    Please follow this topic http://support.janstudio.net/forums/topic/updating-the-theme/

    Best regards

    Harry
    Premium Wordpress themes and plugins, Best WooCommerce theme https://themeforest.net/user/janstudio/portfolio?ref=janstudio

    April 21, 2018 at 12:00 am #19332
    xiaomi

    Hi,

    After update theme, image and product not loaded

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    April 22, 2018 at 1:02 am #19369
    xiaomi

    Please answer to me

    April 22, 2018 at 4:26 pm #19375
    Harry

    Hi,

    I check your site it still work well http://take.ms/qz8qz could you try clear cache and check it again.

    Best regards

    Harry
    Premium Wordpress themes and plugins, Best WooCommerce theme https://themeforest.net/user/janstudio/portfolio?ref=janstudio

    April 23, 2018 at 12:19 am #19384
    xiaomi

    Yes because i downgrade theme to 1.6.3 version, but have problem in new version

    April 23, 2018 at 12:21 pm #19400
    Harry

    We didn’t receive any request support same issue with like your after update.

    After update did you clear cache on your site and update recommend plugin?

    Best regards

    Harry
    Premium Wordpress themes and plugins, Best WooCommerce theme https://themeforest.net/user/janstudio/portfolio?ref=janstudio

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