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Home Forums Themes Support Claue Cannot translate related products

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    • #35125
      support
      Support Expired

      Hello,

      Related products are shown in english, but everything else is correctly displayed in spanish. We tried loco but “related products” already has its right spanish translation. But for some reason, on frond end is showing in english. Why is that?

    • #35126
      Harry
      Support Expired

      Hi,

      Could you please send us your site url and login credentials and check in “Set as private reply”.

      We need check more before give you solution.

      Thanks

      Harry
      Premium Wordpress themes and plugins, Best WooCommerce theme https://themeforest.net/user/janstudio/portfolio?ref=janstudio

      • #35353
        anacaillabet
        Support Expired

        Hello, I need to translate “RELATED PRODUCTS” to the Spanish

        Attachments:
        You must be logged in to view attached files.
    • #35127
      support
      Support Expired
      This reply has been marked as private.
    • #35128
      Harry
      Support Expired
      This reply has been marked as private.

      Harry
      Premium Wordpress themes and plugins, Best WooCommerce theme https://themeforest.net/user/janstudio/portfolio?ref=janstudio

    • #35129
      Harry
      Support Expired

      Yes, some texts we customize for style of our theme so it belong to Claue theme.

      Kind regards

      Harry
      Premium Wordpress themes and plugins, Best WooCommerce theme https://themeforest.net/user/janstudio/portfolio?ref=janstudio

    • #35143
      Harry
      Support Expired

      Hello Marcelo,

      The account you sent can’t access to plugins and theme editor, i can’t check what you added to child. Could you grant more access for my account to check more.

      I recommend move your customize code related to font-face to claue-child > style.css

      Thank and regards!

      Harry
      Premium Wordpress themes and plugins, Best WooCommerce theme https://themeforest.net/user/janstudio/portfolio?ref=janstudio

    • #35146
      Harry
      Support Expired

      I see the update database of WooCommerce on your site not complete. Please try update WooCommerce by enbale Cron Job of WordPress https://www.siteground.com/kb/disable-enable-wordpress-cron/ or manual update

      https://prnt.sc/r11g6z

      Harry
      Premium Wordpress themes and plugins, Best WooCommerce theme https://themeforest.net/user/janstudio/portfolio?ref=janstudio

      • #35149
        support
        Support Expired
        This reply has been marked as private.
    • #35147
      Harry
      Support Expired
      This reply has been marked as private.

      Harry
      Premium Wordpress themes and plugins, Best WooCommerce theme https://themeforest.net/user/janstudio/portfolio?ref=janstudio

    • #35150
      support
      Support Expired
      This reply has been marked as private.
    • #35151
      Harry
      Support Expired

      Hi,

      1. If you add font to child theme just use code

      @font-face {
      	font-family: 'mark-Bold';
      	src: url('fonts/MarkPro-Bold.woff') format('woff');
      	font-weight: normal;
      	font-style: normal;
      }
      @font-face {
      	font-family: 'mark-Light';
      	src: url('fonts/MarkOT-Extlight.woff') format('woff');
      	font-weight: normal;
      	font-style: normal;
      }
      @font-face {
      	font-family: 'mark-Book';
      	src: url('fonts/MarkPro-Book.woff') format('woff');
      	font-weight: normal;
      	font-style: normal;
      }
      body {
      	font-family: 'mark-Book', arial, sans-serif !important;
      	letter-spacing: .02em;
      }
      .jas-menu > li > a {
      	font-family: 'mark-Book', arial, sans-serif !important;
      }
      
      .product_title {
          font-family: 'mark-Book', arial, sans-serif !important;
      }
      
      h3{
      	font-family: 'mark-Book', arial, sans-serif !important;
      }
      

      don’t need absolute path

      2. It issue of WordPress. http://dev.themeblvd.com/tutorial/switching-to-a-child-theme-after-youve-already-started-building-your-website/

      Kind regards
      Go to Appearance > Widgets, and make sure all of your widgets are in the correct widget areas. You may need to spend a few minutes just dragging many of the widgets back to the correct widget areas.

      If any of the widgets you setup previously are gone all together, check to make sure they aren’t in the “Inactive Widgets” section before deciding you need to add them again and re-configure their settings.

      Harry
      Premium Wordpress themes and plugins, Best WooCommerce theme https://themeforest.net/user/janstudio/portfolio?ref=janstudio

    • #35152
      Harry
      Support Expired

      Hi,

      It now the price filter work well after you update database, please check.

      Kind regards

      Harry
      Premium Wordpress themes and plugins, Best WooCommerce theme https://themeforest.net/user/janstudio/portfolio?ref=janstudio

    • #35153
      support
      Support Expired
      This reply has been marked as private.
    • #35154
      Harry
      Support Expired

      Hi,

      You just use the child theme included in the package you download from themeforest and change name as you want don’t need to use plugin.

      Kind regards

      Harry
      Premium Wordpress themes and plugins, Best WooCommerce theme https://themeforest.net/user/janstudio/portfolio?ref=janstudio

    • #35155
      support
      Support Expired
      This reply has been marked as private.
    • #35156
      Harry
      Support Expired

      Is your site running CDN cache? I changed and deleted some codes it still show error message

      Harry
      Premium Wordpress themes and plugins, Best WooCommerce theme https://themeforest.net/user/janstudio/portfolio?ref=janstudio

    • #35157
      Harry
      Support Expired

      Please you help me clear cache on CloudFlare.

      Harry
      Premium Wordpress themes and plugins, Best WooCommerce theme https://themeforest.net/user/janstudio/portfolio?ref=janstudio

    • #35158
      Harry
      Support Expired

      I fixed the issue but I deleted child theme and it remove “fonts” folder. Could you help me re-upload fonts folder to child theme.

      Sorry about that.

      Harry
      Premium Wordpress themes and plugins, Best WooCommerce theme https://themeforest.net/user/janstudio/portfolio?ref=janstudio

    • #35159
      support
      Support Expired
      This reply has been marked as private.
    • #35160
      Harry
      Support Expired

      I see the problem when deactivate plugin “YITH Wishlist” and it work.

      I added code to child theme to check if have any plugin override function of woocommerce and theme, when i remove file in child theme. the error message still show error message from child theme while i remove the files so i have to create file again to disappear error message.

      Could you help me remove folder “woocommerce” in child theme and delete cache of CloudFalre. I the issue with number of product per row, please try deactivate plugin YITH Wishlist and let me know to check again.

      Kind regards

      Harry
      Premium Wordpress themes and plugins, Best WooCommerce theme https://themeforest.net/user/janstudio/portfolio?ref=janstudio

    • #35162
      support
      Support Expired
      This reply has been marked as private.
    • #35164
      Harry
      Support Expired

      Please try clear cache on CloudFlare, the files remove and not run on site but it still show error message from the file removed.

      Harry
      Premium Wordpress themes and plugins, Best WooCommerce theme https://themeforest.net/user/janstudio/portfolio?ref=janstudio

    • #35165
      support
      Support Expired
      This reply has been marked as private.
    • #36233
      support
      Support Expired
      This reply has been marked as private.
    • #36234
      Harry
      Support Expired

      Hi,

      1. Please go to Loco Translate > Theme > Claue > Create Template or Edit Template https://prnt.sc/s8pj53

      2. Click on Sync button > Save https://prnt.sc/s8pk5z

      3. Back to Loco Translate > Theme > Claue > Edit Spanish language > Sync > Save and translate

      Kind regards

      Harry
      Premium Wordpress themes and plugins, Best WooCommerce theme https://themeforest.net/user/janstudio/portfolio?ref=janstudio

    • #36235
      support
      Support Expired
      This reply has been marked as private.
    • #36236
      Harry
      Support Expired

      Did you try create new language and save in custom https://prnt.sc/s8pu60 or edit exist.

      Please create new and save as custom location.

      Kind regards

      Harry
      Premium Wordpress themes and plugins, Best WooCommerce theme https://themeforest.net/user/janstudio/portfolio?ref=janstudio

    • #36238
      support
      Support Expired
      This reply has been marked as private.
    • #36538
      support
      Support Expired
      This reply has been marked as private.
    • #36554
      Harry
      Support Expired

      Hi,

      If you want apply for separate site in child theme you need copy file that contain the text to child theme and change in child theme.

      Kind regards

      Harry
      Premium Wordpress themes and plugins, Best WooCommerce theme https://themeforest.net/user/janstudio/portfolio?ref=janstudio

    • #36602
      support
      Support Expired
      This reply has been marked as private.
    • #36603
      Harry
      Support Expired

      I mean the text you want translate in parent theme. You found the text in file and you copy the file to child theme and change the text in child theme as you want.

      Kind regards

      Harry
      Premium Wordpress themes and plugins, Best WooCommerce theme https://themeforest.net/user/janstudio/portfolio?ref=janstudio

    • #36604
      support
      Support Expired
      This reply has been marked as private.
    • #36605
      Harry
      Support Expired

      For woocommerce you should copy from claue > core > libraries > vendor > woocommerce > template to claue-child > woocommerce

      Kind regards

      Harry
      Premium Wordpress themes and plugins, Best WooCommerce theme https://themeforest.net/user/janstudio/portfolio?ref=janstudio

    • #36705
      support
      Support Expired
      This reply has been marked as private.
    • #36709
      Harry
      Support Expired

      Hi,

      Did you edit something in code? I log in with account you send but can’t access to check theme editor.

      Kind regards

      Harry
      Premium Wordpress themes and plugins, Best WooCommerce theme https://themeforest.net/user/janstudio/portfolio?ref=janstudio

    • #36716
      support
      Support Expired
      This reply has been marked as private.
    • #36717
      support
      Support Expired
      This reply has been marked as private.
    • #36718
      support
      Support Expired
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    • #36720
      support
      Support Expired
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    • #36722
      support
      Support Expired
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    • #36725
      Harry
      Support Expired

      Hi,

      I check on child theme and see the issue cause by code move product short description above add to cart button

      add_action( 'wp_head', 'change_short_description_position' ); 
      function change_short_description_position(){
          remove_action( 'woocommerce_single_product_summary', 'woocommerce_template_single_excerpt', 20 );
      }
      add_action( 'woocommerce_before_add_to_cart_button', 'woocommerce_template_single_excerpt', 0 );

      On out of stock product the add to cart button disappear so the description disappear too.

      Please change code to

      add_action( 'wp_head', 'change_short_description_position' ); 
      function change_short_description_position(){
          remove_action( 'woocommerce_single_product_summary', 'woocommerce_template_single_excerpt', 20 );
      }
      add_action( 'woocommerce_before_add_to_cart_form', 'woocommerce_template_single_excerpt', 0 );

      and download attach file and put in claue-child > woocommerce > single-product > add-to-cart

      Kind regards

      Attachments:
      You must be logged in to view attached files.

      Harry
      Premium Wordpress themes and plugins, Best WooCommerce theme https://themeforest.net/user/janstudio/portfolio?ref=janstudio

    • #36733
      support
      Support Expired
      This reply has been marked as private.
    • #36736
      Harry
      Support Expired

      Hi,

      Please clear cache on your site. I view your site as guest on other browser and it work well.

      Kind regards

      Harry
      Premium Wordpress themes and plugins, Best WooCommerce theme https://themeforest.net/user/janstudio/portfolio?ref=janstudio

    • #36737
      support
      Support Expired
      This reply has been marked as private.
    • #36738
      Harry
      Support Expired

      Hi,

      Please add below code to claue > theme option > general layout > Custom CSS

      ::-webkit-input-placeholder {
      	color: #c1c1c1;
      }
      :-moz-placeholder {
      	color: #c1c1c1;
      }
      ::-moz-placeholder {
      	color: #c1c1c1;
      }
      :-ms-input-placeholder {
      	color: #c1c1c1;
      }

      and change #c1c1c1 to #888

      Kind regards

      Harry
      Premium Wordpress themes and plugins, Best WooCommerce theme https://themeforest.net/user/janstudio/portfolio?ref=janstudio

    • #36741
      support
      Support Expired
      This reply has been marked as private.
    • #36752
      Harry
      Support Expired

      Sorry for late reply. I check file simple.php without modify when put in child theme it not work too.

      For this case can’t show description text on out of stock product if you change position of short description.

      Kind regards

      Harry
      Premium Wordpress themes and plugins, Best WooCommerce theme https://themeforest.net/user/janstudio/portfolio?ref=janstudio

    • #36754
      Harry
      Support Expired

      Hi Marcelo,

      It only work when you remove the code

      add_action( 'wp_head', 'change_short_description_position' ); 
      function change_short_description_position(){
          remove_action( 'woocommerce_single_product_summary', 'woocommerce_template_single_excerpt', 20 );
      }
      add_action( 'woocommerce_before_add_to_cart_form', 'woocommerce_template_single_excerpt', 0 );

      But it will show short description in position you not want.

      Kind regards

      Harry
      Premium Wordpress themes and plugins, Best WooCommerce theme https://themeforest.net/user/janstudio/portfolio?ref=janstudio

    • #36755
      Harry
      Support Expired

      It because the action_hook where show short description inside of function check if product in stock

      Harry
      Premium Wordpress themes and plugins, Best WooCommerce theme https://themeforest.net/user/janstudio/portfolio?ref=janstudio

    • #37298
      support
      Support Expired
      This reply has been marked as private.
    • #37300
      Harry
      Support Expired

      Hi,

      Please edit file yith-woocommerce-popup/includes/newsletter-integration/Mailchimp.php
      change line 77

      add_action( 'wp_ajax_ypop_nopriv_subscribe_mailchimp_user', array( $this, 'subscribe_mailchimp_user'));

      to

      add_action( 'wp_ajax_nopriv_ypop_subscribe_mailchimp_user', array( $this, 'subscribe_mailchimp_user'));

      Kind regards

      Harry
      Premium Wordpress themes and plugins, Best WooCommerce theme https://themeforest.net/user/janstudio/portfolio?ref=janstudio

    • #37301
      Harry
      Support Expired

      Or you can use this plugin https://wordpress.org/plugins/popup-builder/

      Kind regards

      Harry
      Premium Wordpress themes and plugins, Best WooCommerce theme https://themeforest.net/user/janstudio/portfolio?ref=janstudio

      • #37305
        support
        Support Expired
        This reply has been marked as private.
    • #37307
      Harry
      Support Expired

      Hi,

      1. The issue of YITH Plugin, there are so much user report but they still not fix this issue. You have to backup this file for next update

      2. I checked your site it work https://prnt.sc/tb8g47 please clear cache and check again.

      Kind regards

      Harry
      Premium Wordpress themes and plugins, Best WooCommerce theme https://themeforest.net/user/janstudio/portfolio?ref=janstudio

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