Home Forums Themes Support Claue [claue_addons_product] not loading Products

Topic Resolution: Not Resolved

This topic contains 28 replies, has 3 voices, and was last updated by  Harry 3 months, 2 weeks ago.

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  • #16011

    When adding/editing a product, such as… 

    The ability to search for the product does not work, it just loads and loads and nothing happens. I cannot even manually put in an ID.



    Your site it now running outdated version 1.0.0. Please update theme and all plugins to latest version http://support.janstudio.net/forums/topic/updating-the-theme/

    Best regards


    How can I enable error logs or check to see what the issue is so I can correct this on the current theme before I update everything since that will take some time.


    Hello. Sorry for delay but I have updated the theme, WordPress, as well as WooCommerce. The issue is still there. I have migrated the dev site to another URL, let me know how I can send you the new credentials.


    Could you send us new credentials as private reply?


    This reply has been marked as private.


    1. For product element please put the product name or product ID or product SKU http://take.ms/doU7b

    2. With the layout you send, i recommend use products element with layout 4 columns


    Best regards


    I cannot add the “the product name or product ID or product SKU” – Here is a screencast https://d.pr/v/P8fdcL

    Every time I try to add a product, the website freezes. Please try and tell me if it works on your end.



    Could you try deactivate plugin one by one.

    I checked on my local it still work well.

    Best regards


    I’ve done that and it’s not working still. I left WooCommerce and Page Builder Active

    This reply has been marked as private.


    I checked and saw have issue with jquery on your site http://take.ms/PBxnv

    Could you try install a fresh wordpress and check again.

    Best regards


    I installed a fresh copy of WordPress, I also re-installed Visual Builder that comes pre-packaged with your theme and it is still not working 🙁



    I try installed new package of Page Builder (i re-download and install on your site but don’t success).

    I think jquery file have problem from old site so when you copy it have same issue.

    Please try with new WordPress or try download latest worpdress version, extract to your local and replace folder “jquery” in wp-includes > js from new package to your exist site.

    Best regards

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