Home Forums Themes Support Claue [claue_addons_product] not loading Products

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    • #16011

      When adding/editing a product, such as… 

      The ability to search for the product does not work, it just loads and loads and nothing happens. I cannot even manually put in an ID.

    • #16019

      Hi,

      Your site it now running outdated version 1.0.0. Please update theme and all plugins to latest version http://support.janstudio.net/forums/topic/updating-the-theme/

      Best regards

      Harry
      Premium Wordpress themes and plugins, Best WooCommerce theme https://themeforest.net/user/janstudio/portfolio?ref=janstudio

    • #16074

      How can I enable error logs or check to see what the issue is so I can correct this on the current theme before I update everything since that will take some time.

    • #16082

      Hi,

      You can check our theme change logs at https://themeforest.net/item/claue-clean-minimal-woocommerce-theme/18929281#item-description__changelog

      Best regards

      Harry
      Premium Wordpress themes and plugins, Best WooCommerce theme https://themeforest.net/user/janstudio/portfolio?ref=janstudio

    • #17312

      Hello. Sorry for delay but I have updated the theme, WordPress, as well as WooCommerce. The issue is still there. I have migrated the dev site to another URL, let me know how I can send you the new credentials.

    • #17331

      Could you send us new credentials as private reply?

      Thanks

      Harry
      Premium Wordpress themes and plugins, Best WooCommerce theme https://themeforest.net/user/janstudio/portfolio?ref=janstudio

    • #17332
      This reply has been marked as private.
    • #17339

      Hi,

      1. For product element please put the product name or product ID or product SKU http://take.ms/doU7b

      2. With the layout you send, i recommend use products element with layout 4 columns

      http://take.ms/ZBw2h

      Best regards

      Harry
      Premium Wordpress themes and plugins, Best WooCommerce theme https://themeforest.net/user/janstudio/portfolio?ref=janstudio

    • #17342

      I cannot add the “the product name or product ID or product SKU” – Here is a screencast https://d.pr/v/P8fdcL

      Every time I try to add a product, the website freezes. Please try and tell me if it works on your end.

    • #17357

      Hi,

      Could you try deactivate plugin one by one.

      I checked on my local it still work well.

      Best regards

      Harry
      Premium Wordpress themes and plugins, Best WooCommerce theme https://themeforest.net/user/janstudio/portfolio?ref=janstudio

    • #17358

      I’ve done that and it’s not working still. I left WooCommerce and Page Builder Active

    • #17359
      This reply has been marked as private.
    • #17378

      Hi,

      I checked and saw have issue with jquery on your site http://take.ms/PBxnv

      Could you try install a fresh wordpress and check again.

      Best regards

      Harry
      Premium Wordpress themes and plugins, Best WooCommerce theme https://themeforest.net/user/janstudio/portfolio?ref=janstudio

    • #17384

      I installed a fresh copy of WordPress, I also re-installed Visual Builder that comes pre-packaged with your theme and it is still not working 🙁

    • #17412

      Yes,

      I try installed new package of Page Builder (i re-download and install on your site but don’t success).

      I think jquery file have problem from old site so when you copy it have same issue.

      Please try with new WordPress or try download latest worpdress version, extract to your local and replace folder “jquery” in wp-includes > js from new package to your exist site.

      Best regards

      Harry
      Premium Wordpress themes and plugins, Best WooCommerce theme https://themeforest.net/user/janstudio/portfolio?ref=janstudio

    • #17449

      I have tried that, replacing jQuery. It did not fix the issue. I reached out to Visual Composer Page Builder support (I paid for their support) and they have informed me they do not see any issue from their end because the “Product” module is a custom module from Claue / JanStudio.

    • #17474

      Hi,

      Yes, this custom module from us but the issue cause by js of WordPress on your site. Could you try install our theme and pagebuilder plugin on fresh WordPress site.

      Harry
      Premium Wordpress themes and plugins, Best WooCommerce theme https://themeforest.net/user/janstudio/portfolio?ref=janstudio

    • #17618

      I believe I found the issue. I believe it has to do with the fact that we have so many database entires. As a test, I removed all of our media from a test database. Now it’s working and loading products. However, will all the extra entries it gets bogged down and does not work properly. Can you look at the way this is programmed to see if there is something that can be done to fix this?

    • #17634

      Hi webstract,

      Did you add js code to some where in your pages, blog post or product? Maybe this cause conflict js

      Harry
      Premium Wordpress themes and plugins, Best WooCommerce theme https://themeforest.net/user/janstudio/portfolio?ref=janstudio

    • #17661

      Nope. Because we actually ONLY deleted media DB entries via the following command:

      DELETE FROM wp_posts WHERE post_type = "attachment";
      DELETE FROM wp_postmeta WHERE meta_key = "_wp_attached_file";
      DELETE FROM wp_postmeta WHERE meta_key = "_wp_attachment_metadata";
      

      Maybe this product finder is searching through media as well and it is crashing this for websites with thousands and thousands of entries

    • #17671

      Yes, I think there are so much products this cause issue.

      Best regards

      Harry
      Premium Wordpress themes and plugins, Best WooCommerce theme https://themeforest.net/user/janstudio/portfolio?ref=janstudio

    • #17696

      Ok, well what is going to be done to fix this? I’ve paid your product so it will work, and just because I have a lot of products are you unwilling to fix the issue? Please let me know

    • #17720

      Hi,

      How many products your site have? Did you try with new created product? Are you usually use “product” short code?

      Could you try cleanup your database and try again?

      Harry
      Premium Wordpress themes and plugins, Best WooCommerce theme https://themeforest.net/user/janstudio/portfolio?ref=janstudio

    • #17732

      How many products your site have?
      1671

      Did you try with new created product?
      Yes, nothing changes.

      Are you usually use “product” short code?
      Yes, using “[claue_addons_product]” which is packaged with your theme

      Could you try cleanup your database and try again?
      Yes, I have done that, it did not work

    • #17741

      Hi,

      3. You can change with “Products” element of Visual Composer.

      Best regards

      Harry
      Premium Wordpress themes and plugins, Best WooCommerce theme https://themeforest.net/user/janstudio/portfolio?ref=janstudio

    • #17773

      After working with our hosting company, the issue seems to be with the code. See here…

      The issue looks to be related to the way the query is written.  Specifically, it’s dependence on the sub-query, and the way the wildcard (user input) is being passed, it’s not possible to index the table any further than it already is.

      That message was from our hosting provider. When I did another test I waited 80 seconds and finally the query completed.

      I don’t want to change to Visual Composer “products” – I want the one that we are currently using to work properly.

    • #17795

      Hi,

      Harry is away now. I’m Foster from the support team, I’m happy to help you with this. This problem does not relate our theme. It seems caused by Visual composer plugin. Because I tried to deactivate all plugin and keep WooCommerce and VC activate. After that, I activate the WordPress default theme (Twenty Seventeen) and it has the same problem.

      So for this case, please use the custom shortcode as the suggestion of Harry, my teammate. Also please try to contact with VC to report this problem with us.

      Hope you understand.

    • #17827

      Unfortunately this answer will not work for me.

      1. We’ve contacted VC and they can assure us it is not their issue
      2. We’ve tried using [products] and [product] and this does not work
      3. The issue is with [claue_addons_product] and they way the SQL query is programmed
      4. We’ve had our IT person verify this by watching MySQL logs

      If you are unwilling to fix this issue or help us further then please refund us our money and we will find another company to work with.

    • #17844

      I’m sorry about this but we can’t help you fix this. Please submit refund request we will back you money.

      Regards

      Harry
      Premium Wordpress themes and plugins, Best WooCommerce theme https://themeforest.net/user/janstudio/portfolio?ref=janstudio

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