Home Forums Themes Support Claue Few problems with Claue, product pictures, contact form.

Topic Resolution: Resolved
Viewing 69 reply threads
  • Author
    Posts
    • #7593

      Hello, We have few problems with Claue,

      I have a strange problem with product photos. http://mrposter.co/pl/sklep/

      Please see the attachement.

      The problem occurs when hovering over the cursor, When the main photo is vertical and the next horizontal.

       

      Second problem

      is with contact form: http://mrposter.co/pl/kontakt/

      Please see the attachement.

      How do I set the width of a form?

      Best regards,

      Michal

       

       

      Attachments:
      You must be logged in to view attached files.
    • #7599

      Hi Michael,

      1. The issue when hover on product on category page because the size of main image and the image in product gallery, you can disable Flip Product Thumbnail in Claue > Theme Option > WooCommerce > Product Listing Settings > Flip Product Thumbnail > Off

      2. You can add custom code in Claue > Theme Option > General Layout > Custom CSS

      form.wpcf7-form input, form.wpcf7-form textarea {
      width: 100%;
      }

      Best regards

      Harry
      Premium Wordpress themes and plugins, Best WooCommerce theme https://themeforest.net/user/janstudio/portfolio?ref=janstudio

    • #7600

      Thank You, great,

      Now, we have problem with buttons, please take at this: http://mrposter.co/pl/test/

      Why text is not in the middle?

      Best regards,

      Michal

      Attachments:
      You must be logged in to view attached files.
    • #7605

      Hi,

      You can add custom css to fix.

      button.vc_general {padding-top: 0 !important; padding-bottom: 0 !important;}

      Best regards

      Harry
      Premium Wordpress themes and plugins, Best WooCommerce theme https://themeforest.net/user/janstudio/portfolio?ref=janstudio

    • #7607

      Great! Tkanks.

      Dear JanStudio,

      how i can change style of button – Image with text?

      We would like to have only border:

      for example: border 5px ; white color and white text ; transparent background

       

      Best regards,

      Michal

      Attachments:
      You must be logged in to view attached files.
    • #7662

      Dear JanStudio,

      We found another problem.

      We have a serious problem with the style of the newsletter form. Please see attached file and…

      Please see the footer of the home page -> http://www.mrposter.co (Now is maintenance mode so please login to the site)

      How to create it would look like from an attachment.

      Can You help me to create code for this style of newsletter form?

       

      Best regards,

      Michal

       

      Attachments:
      You must be logged in to view attached files.
    • #7667

      Hi,

      1. I help you change HTML of signup form

      You can add custom css for form in Theme Option > general Layout > Custom CSS

      .mc4wp-form input:not([type=”radio”]):not([type=”checkbox”]) { border-radius: 0; border: 0; color: #fff; background: #1d1f23; float: right;}
      .signup-newsletter.mb__15 > input {float: left;}

      Change #1d1f23 with your color to change color of Register Now button

      2. You can change style of button on banner

      .jas-banner h3 {
      background: none;
      color: #fff;
      font-size: 18px;
      border: 5px solid #fff;
      text-transform: uppercase;
      }

      Best regards

      Harry
      Premium Wordpress themes and plugins, Best WooCommerce theme https://themeforest.net/user/janstudio/portfolio?ref=janstudio

    • #7674

      Hello, Tkanks JanStudio, thank You for great support! You are the best!

       

      1.  But please let me know how to center the form of newsletter? Now is to left but we need in the middle. (Please look at atteched photo)
      2. How to add a space between the form and the button? For example 30px.
      3. Is it possible to change style of fonts i menu in the footer and  in menu under footer ? We need bigger/lower  and different font.

      Best regareds,

      Attachments:
      You must be logged in to view attached files.
    • #7680

      Hi,

      You can add custom css

      .mc4wp-form-fields {
      text-align: center;
      }

      .mc4wp-form input:first-child { margin-right: 30px;}

      3. You can change font for by add custom css

      #jas-footer .footer__top a,
      #jas-footer .footer__bot a {
      font-family: ‘Source Sans Pro’;
      font-size: 16px;
      }

      Best regards

      Harry
      Premium Wordpress themes and plugins, Best WooCommerce theme https://themeforest.net/user/janstudio/portfolio?ref=janstudio

      • #7694

        Dear JanStudio,

        Can i change hover font color of button newsletter form?

        Please look attached photo.

        Best regards

        Michal

        Attachments:
        You must be logged in to view attached files.
    • #7690

      Great, Thanks,

      I found (probably the last) problem with Claue.

      Newsletter popup.

      Tested on Safari: Newsletter popup works wrong. I cant subscribe list – aplication shows only  “0” – Please look attached photo.

      Tested on Chrome: I can place my email to  subscribe –  but i see only information that i suscribed – But I’m not on the list.

      We have 2 step mailing newsletter list. This aplication not works good.

      Can You check this?

      And… Popup Shows up all the time. You can not press X to turn it off. Although it is set to show once every 3 days.

      Another problem is that – When Popup is turned on – We cant work logged to wp-admin – please look attached photo.

      We cant press “X”…

      Best regards,

      Michal

      Attachments:
      You must be logged in to view attached files.
    • #7711

      Hi

      1. This issue of YITH plugin when user view the site as guest you can fix this issue by edit file in yith-woocommerce-popup/includes/newsletter-integration/Mailchimp.php change line 77

      from

      to

      (switch ypop and nopriv)

      2. User have to check in “Don’t show it any more” to hide popup

      3. I check your site still press on “X”normal

      4. You can change hover style of button by use code

      .signup-newsletter input[type=”submit”]:hover { color: #1d1f23;}

      Best regards
      font-family: ‘Source Sans Pro’;
      font-size: 16px;
      }

      Harry
      Premium Wordpress themes and plugins, Best WooCommerce theme https://themeforest.net/user/janstudio/portfolio?ref=janstudio

    • #7717

      Dear JanStudio, tkanks a lot! You are great.

      But I have another question.

      Is this possible to split footer to 3 parts? But 1/4 + 1/4 + 2/4 ?

       

      Please look attachement.

      Best regards,

      Michal

      Attachments:
      You must be logged in to view attached files.
    • #7730

      Hi please download attach file and extract to claue-child

      Best regards

      Attachments:
      You must be logged in to view attached files.

      Harry
      Premium Wordpress themes and plugins, Best WooCommerce theme https://themeforest.net/user/janstudio/portfolio?ref=janstudio

    • #7803

      Dear JanStudio,

      Is there another way out of child? We only have a standard installation.

      Best regards

    • #7804

      Hi,

      The child theme included with core theme you can download from ThemeForest.

      We recommend use child theme for custom code, in future you can update core theme without losing your customize code.

      Best regards

      Harry
      Premium Wordpress themes and plugins, Best WooCommerce theme https://themeforest.net/user/janstudio/portfolio?ref=janstudio

    • #7805

      Dear JanStudio,

      Thanks, works great!

      Please let me know how I can show – only one –  product category?

      We can show categories but not category.

      Please look at the attachement.

      In other our websites we can show category and categories but Claue dont have this function?

      Best regards,

      Michal

      Attachments:
      You must be logged in to view attached files.
    • #7807

      Hi,

      You can use Products element of Visual Composer and Display choose Product by Category

      http://take.ms/ZY4fj

      Best regards

      Harry
      Premium Wordpress themes and plugins, Best WooCommerce theme https://themeforest.net/user/janstudio/portfolio?ref=janstudio

    • #7858

      Great!

      Thank You JanStudio!

      Another question,

      Is it possible to do not show, autor, category, date and coments in blog post picture?

      We need only TITLE of article.

      Please take a loot at attachement.

      Best regards,

      Michal

      Attachments:
      You must be logged in to view attached files.
    • #7866

      Hi,
      You can add custom css in Claue > Theme Option > General Layout > Custom CSS

      .post-meta, .posted-on, .post-info .post-author, .post-info .post-time {
      display: none;
      }

      Best regards

      Harry
      Premium Wordpress themes and plugins, Best WooCommerce theme https://themeforest.net/user/janstudio/portfolio?ref=janstudio

    • #7873

      Dear JanStudio,

      Thank You,

      First:

      Please tell me how we can edit Portfolio page? Where i can find this site?

      We can find this site only via – http://mrposter.co/portfolio/ but where is this site in wp-admin?

      Please look at attachement 1.

      Second:

      Please loot at attachement 2.

      Is it possible to show only Title of portfolio in portfolio list on hover?

      We dont need categories. How to make title bigger and another font? Can You give me CSS path?

       

      Best regards,

      Michal

       

      Attachments:
      You must be logged in to view attached files.
    • #7886

      Hi Michal,

      1. That is custom post type archive page, you can’t see it on the backend, we have make the option to custom this page in Theme Options, please take a look.
      2. Check this code please

      Cheers,
      Foster

    • #7892

      Hello Dear JanStudio, thanks, works great.

      But we have some problems with tracking page.

      Please, could You check this?

      Please look at attachement.

      Best regards,

      Michal

      Attachments:
      You must be logged in to view attached files.
    • #7894

      Hi Michal,

      It seems you deleted that page, I have created again for you, please check.

      -Foster

    • #7938

      Hello Dear JanStudio,

      Thank You so much.

      We have some problem with tabs on our website. Please take a look at http://www.mrposter.co

      You can find tabs. (Plaese look at attachements)

      Please click second button.

      Something not works…

       

      Second:

      Please tell me how i can change colors buttons in tabs.

      Please look at attachements…

      We would like to have: Outline and Text: #9AA8B1 Hover background: #9AA8B1 Hover text:#fff

      Like another buttons on homepage…

       

      Best regards,

      Michal

      Attachments:
      You must be logged in to view attached files.
    • #7954

      Hi,

      I checked your site. It now can’t view your site it have error message “The server is temporarily unable to service your request due to maintenance downtime or capacity problems. Please try again later.”

      Please check.

      Harry
      Premium Wordpress themes and plugins, Best WooCommerce theme https://themeforest.net/user/janstudio/portfolio?ref=janstudio

    • #8017

      Hello JanStudio,

      Can You try once again?

       

      Best regards,

      Michal

    • #8025

      Hi Michal,

      I try your site it still show error message 503

      Harry
      Premium Wordpress themes and plugins, Best WooCommerce theme https://themeforest.net/user/janstudio/portfolio?ref=janstudio

    • #8043

      Ok Dear JanStudio,

      we had technical problems but now will be great. But please via this link: http://1eb.8c0.myftpupload.com/wp-admin/

       

      Best regards,

      Michal

    • #8048

      Hi,
      I have fixed problem with tab for you, next time please see this http://take.ms/vatC4

    • #8053

      Please tell me how i can change colors buttons in tabs.

      Please look at attachements…

      We would like to have: Outline and Text: #9AA8B1 Hover background: #9AA8B1 Hover text:#fff

      Like another buttons on homepage…

    • #8055

      Sorry, Where is the attachment?

    • #8056

      Sorry.

      Here attached photo.

      We would like to change colors of buttons in tabs

      We would like to have: Outline and Text: #9AA8B1 Hover background: #9AA8B1 Hover text:#fff

      Attachments:
      You must be logged in to view attached files.
    • #8059

      It’s ok now, please check.

    • #9512

      Hello I have a big problem after update….Woocommerce.

      1. Please chceck header in product page http://1eb.8c0.myftpupload.com/pl/shop/american-airlines/. Something works wrong. (attachement)
      2. But in shop site header works great. http://1eb.8c0.myftpupload.com/pl/sklep/
      3. Big problem with product page : please scroll down. (example – attachement)

      Please check link and please scroll down.

      http://1eb.8c0.myftpupload.com/pl/shop/american-airlines

      PLEASE HELP US.

       

      Best regards,
      Michal

      Attachments:
      You must be logged in to view attached files.
    • #9518

      Can I upgrade all plugins on your site to the latest version?

    • #9519

      Sure!

    • #9520

      Hi,

      I can’t find the problem, Could I deactivate once by once plugin to check?

    • #9521

      Are you doing something on your site?

    • #9522

      Ohh sorry Yes, i deactivate all plugins, I will give You a note what i will found.

       

      Best regards,

      Michal

    • #10462

      Hello,

      I don’t want to show buttons and name of tabs. (Please look at the attachement)

      How to disable buttons, and this section?

      Bets regards,

      Michal

      Attachments:
      You must be logged in to view attached files.
    • #10468

      Hi,

      Please change this section to text block normal, don’t use tab element.

      Best regards

      Harry
      Premium Wordpress themes and plugins, Best WooCommerce theme https://themeforest.net/user/janstudio/portfolio?ref=janstudio

    • #10527

      Hello,

      We have stragne problem:

       

      Please check footer on homepage – http://www.mrposter.co

      Font works great – but on different page like this: http://mrposter.co/pl/dla-firm/ – don’t works – why?

      We changed font in css but why works on homepage but anywhere else not?

       

      Best regards,

      Michal

    • #10529

      Hi,

      I saw you change font to

      #jas-footer .footer__top a {
      font-family: “Montserrat”;
      }

      But you don’t import this font to your css file.

      @import url(‘https://fonts.googleapis.com/css?family=Montserrat’);

      Best regards

      Harry
      Premium Wordpress themes and plugins, Best WooCommerce theme https://themeforest.net/user/janstudio/portfolio?ref=janstudio

    • #10530

      Hello thanks for Your reply.

       

      I tried but it still desnt works… Can you look at this? And if You can please try to fix this. We need a little help 🙂

       

      Best regards,

      Michal

    • #10539

      Hi Michal

      I have just checked and I see the font of footer on the homepage has the same other pages

      http://take.ms/du08d http://take.ms/6B4qI

      It seems to be fixed?

    • #10540

      No, i have on this page: http://mrposter.co/pl/kontakt/

      This font: attachement.

      How to fix this?

      Attachments:
      You must be logged in to view attached files.
    • #10558

      I’m sorry it my mistake. The import font code in Theme Option doesn’t work.

      On the contact page, if you use “Montserrat” for custom Heading the font will load in content by Visual Composer.

      Best regards

      Harry
      Premium Wordpress themes and plugins, Best WooCommerce theme https://themeforest.net/user/janstudio/portfolio?ref=janstudio

    • #10564

      Hello, You dont understand me…

       

      Problem is with footer… Font in footer. Do You understand me?

    • #10565

      But, probably now works good. Please give me a while I will check this.

      Regards,

      Michal

    • #10574

      Yes, if i add custom heading in your page content using this font you footer will work well http://take.ms/C9ZKQ

      Harry
      Premium Wordpress themes and plugins, Best WooCommerce theme https://themeforest.net/user/janstudio/portfolio?ref=janstudio

    • #10603

      Please tell me how to reduce space between header and content?

      Please look at the attachement.

      This problem appears on every subpage.

      Best regards,

      Michal

      Attachments:
      You must be logged in to view attached files.
    • #10618

      Hi,

      You can add custom css in Claue > Theme Option > General Layout > Custom CSS to fix this issue

      .jas-page > div {
      margin: 0;
      }

      Best regards

      Harry
      Premium Wordpress themes and plugins, Best WooCommerce theme https://themeforest.net/user/janstudio/portfolio?ref=janstudio

    • #10868

      Hello dear JanStudio,

      We have some problems.

      Please lok at the attachement – we have installed new plugin – BugMeBar. And please look what we have now.

      We like this plugin so – is this possible to change some to fix this?

       

      Second thing.

      Plaese look at the attachement 2.

      1. How to change color of this space?
      2. How to change style and color of fonts?
      3. How to change color of font – WPML language?

      Best regards,

      Michal

      Attachments:
      You must be logged in to view attached files.
    • #10885

      Hi Michal,

      I help you fix white space on header

      1,2,3 you can use thi custom css

      .header__top {background-color: #f6f6f8;}

      .header-text { font-family: “Source Sans Pro”; font-size: 15px; color: #000;}

      Please change these to your.

      Best regards

      Harry
      Premium Wordpress themes and plugins, Best WooCommerce theme https://themeforest.net/user/janstudio/portfolio?ref=janstudio

      • #10893

        I will ask for one more thing.

        Is it possible to show – both – BugMeBar and top header? BugMeBar above top header?

        Now BugMeBar covers top header…

        Best regards,

        Michal

    • #10886

      You are great and we love Your theme.

      Thank You so much!

      But please tell me how to how to set up and start to use this function – i dont know how to name it but please look attachement.

      This is great new function. But we dont know how to start use is.

      Please help us.

      Best regards,

      Michal

       

      Attachments:
      You must be logged in to view attached files.
    • #10889

      You can enable this function in Claue > Theme option > WooCommerce > Product Detail Settings > Add to cart behavior > Popup with upsell product.

      Harry
      Premium Wordpress themes and plugins, Best WooCommerce theme https://themeforest.net/user/janstudio/portfolio?ref=janstudio

    • #10890

      Hello, ok, but it isn’t working… Can You look at this?

      Thank You.

    • #10906

      1. I help you display both bugme and header top

      2. It have issue when you minify JS so the cart popup doesn’t work, i un minify JS it now work well

      Best regards

      Harry
      Premium Wordpress themes and plugins, Best WooCommerce theme https://themeforest.net/user/janstudio/portfolio?ref=janstudio

      • #10944

        Hello now works great thank You.

        But i have found something strange.

        Please look at this — http://mrposter.co/pl/sklep/szlaczek-fala-v-2/ — and attachement.

        And please scroll site down. You will see something wired.

        BugMeBar works great on header but why it is here too ?

        Best regards,

        Michal

        Attachments:
        You must be logged in to view attached files.
    • #10912

      Hello

      Thank You so much – but now is some problem – after add to checkout – please look at the attachement.

       

      Best regards,
      Michal

      Attachments:
      You must be logged in to view attached files.
    • #10929

      This issue related to WPA WooCommerce Product Bundle, you can delete this plugin and reinstall in Appearance > Install Plugins to fix this issue.

      Best regards

      Harry
      Premium Wordpress themes and plugins, Best WooCommerce theme https://themeforest.net/user/janstudio/portfolio?ref=janstudio

    • #10952

      Hi Michal,

      I have fixed this issue for you, please check.

      P/S: Please kindly open up new tickets for additional questions. In general please avoid adding more than one question per ticket to help us give you a quality service and keep things organized and be able to focus on one problem in details

    • #11123

      Hello,

      We love Your help…

      Ok, next time i will open new ticket, but now, please we need some help.

      Our shop page – http://mrposter.co/pl/sklep/ stopped working.

      Can You check what happened?

      Best regards,

      Michal

    • #11130

      Hi Michal,

      What do you mean? what the problem on shop page?

    • #11138

      Hi Michal,

      I checked your site this link http://mrposter.co/pl/sklep/ it now still work well. Did you fix?

      Harry
      Premium Wordpress themes and plugins, Best WooCommerce theme https://themeforest.net/user/janstudio/portfolio?ref=janstudio

      • #11876

        Hello JanStudio,

         

        Still is problem with Shop page. Can You look at this: http://mrposter.co/sklep/ Other sites work well.

        We have attached screen with problem.

        Best regards,

        Michal

        Attachments:
        You must be logged in to view attached files.
    • #11180

      Hello JanStudio.

      Thank You for Your quick response. Now is good. But we had a wired problem. Appeared HTTP 500 problem. But now is great.

       

      Best regards,

      Michal

       

    • #11892

      Hi,

      Can you change the dashboard to English, I tried change to English but can’t . I don’t understand your language.

      Thanks

      Harry
      Premium Wordpress themes and plugins, Best WooCommerce theme https://themeforest.net/user/janstudio/portfolio?ref=janstudio

    • #11901

      Hi! Like You see I can use English. Please help us because we cant use shop and we dont know why:(

       

    • #11921

      Dear JanStudio, now is big problem.

      Still doesn’t work our SHOP page – http://mrposter.co/pl/sklep/

      But now, after update woocommerce to newest version – doesnt work any product page for example: http://mrposter.co/pl/product/berlin/

      You can see this on our POLISH version of website, English is in construction.

      I dont know why everything stopped working.

      Can You help us.

      We planned to launch our website this week, but the problems started.

      Best regards,

      Michal

       

      Attachments:
      You must be logged in to view attached files.
    • #11923

      UPDATE:

       

      I have found the solution. But i can’t fix this.

      When WPML is turned off everything works great but when is turned on – SHOP page and PRODUCTS page crashed.

      Please look at attachement – i dont know why on POLISH page we can see in the URL – English – “Product” but not in Polish – “Produkt” – this is probably reason why we have problem with PRODUCTS Pages.

       

      But i dont know why Shop page crashes…

      Please help us.

      Best regards,

      Michal

      Attachments:
      You must be logged in to view attached files.
    • #11930

      Hi Michal,

      I’m sorry. I tried but don’t find a solution. Could you contact with WPML team for help https://wpml.org/forums/forum/english-support/

      Hope they can help you check it faster.

      Best regards

      Harry
      Premium Wordpress themes and plugins, Best WooCommerce theme https://themeforest.net/user/janstudio/portfolio?ref=janstudio

Viewing 69 reply threads

You must be logged in to reply to this topic.