Home › Forums › Themes Support › Gecko › Not able to see the web pages!!!

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    • November 25, 2019 at 9:29 pm #34545
      Thomas dmp

      Hi,

      We have developed “www.minhud.no” using Gecko theme few months ago. But suddenly we are not able to see the web pages.

      Could you guys please help me to fix this asap as its a live website.

      Please let me know if you need any access credentials.

       

      Thanks in advance.

      Digital Mediepartner

    • November 25, 2019 at 10:13 pm #34547
      Harry

      Hi Thomas,

      I check your site on my computer it still work well https://prnt.sc/q1tyc7, please try clear cache of browser or open on private window to check again.

      Btw, you support expired. Please renew your support at https://themeforest.net/item/gecko-powerful-ajax-woocommerce-theme/15863658 that will help us continue develop new features and improve our theme.

      Thanks and regards

      Harry
      Premium Wordpress themes and plugins, Best WooCommerce theme https://themeforest.net/user/janstudio/portfolio?ref=janstudio

    • November 26, 2019 at 3:23 pm #34549
      Thomas dmp

      Hi Again,

      No, actually web pages are not appearing as normal. Website is missing navigation menu and all the subpages are appearing like the link “http://www.minhud.no/velg-behandling/harfjerning-med-laser/”.

      We have renewed the support for next 6 months.

      Please have a look at link below:

      “https://themeforest.net/item/gecko-powerful-ajax-woocommerce-theme/15863658”.

      Looking forward to hear from you asap as its a live website.

       

      Thanks in advance

      Thomas

       

       

    • November 26, 2019 at 4:58 pm #34550
      Harry

      Hi Thomas,

      Thank you for renew support. Could you please send me login credential and check in “Set as private reply” we need more check before give you solution.

      Thanks

      Harry
      Premium Wordpress themes and plugins, Best WooCommerce theme https://themeforest.net/user/janstudio/portfolio?ref=janstudio

    • November 26, 2019 at 5:25 pm #34551
      Thomas dmp
      This reply has been marked as private.
    • November 26, 2019 at 5:45 pm #34552
      Harry

      Hi,

      I see you’re using outdated version, please follow this topic http://support.janstudio.net/forums/topic/updating-the-theme/ to update new version of theme and recommend plugins in Appearance > Install plugins

      Kind regards

      Harry
      Premium Wordpress themes and plugins, Best WooCommerce theme https://themeforest.net/user/janstudio/portfolio?ref=janstudio

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