Home Forums Themes Support HelpDesk Notation for all their resolved forum tickets?

Topic Resolution: Not Resolved

This topic contains 10 replies, has 2 voices, and was last updated by  hostingames 1 week, 1 day ago.

Viewing 11 posts - 1 through 11 (of 11 total)
  • Author
    Posts
  • #12412
    hostingames
    Supported

    Hi,

    Why not set up an e-mail, directly after closing a ticket on the forum, which will ask the user if he was satisfied or not satisfied and provide comments.
    Do you add a function? Send an invitation to participate in the survey This automation sends a note e-mail 24 hours after the resolution of a ticket on the forum. Users receive a scoring request for all their resolved forum tickets.

     

    Ps:I share the new bbPress plugin Members only

    bbPress Members Only

     

    Thank you

    #12438

    Hi,

    I will take your idea as a feature request and report to Dev Team to see any solution they can do to make it through, but I can not sure it will available in next update or not.

    Hope you understand this matter, thank you so much for understanding.

    #12467
    hostingames
    Supported

    Hi,

    it’s really a very interesting function
    will be nice to have, the function

    Thank you

    #12534
    hostingames
    Supported

    Hi,

    Here is an example of mail

     

    ##- Please type your reply above this line -##
    Hello Client,

    At Support we love to hear what you think of our customer service. Please take a moment to answer one simple question by clicking either link below:

    How would you rate the support you received?

    Good, I’m satisfied <– here link

    Bad, I’m unsatisfied <– here link

    Not solved yet?

    The message you add to your feedback will not be forwarded as a reply. If you’d rather talk to your Help Officer hostingames again, you can do that by replying to ticket 940178

    Here’s a reminder of what your ticket was about:

     

    Thank you

    #12554

    Thank you, I will take your idea to our dev team to check.

    #12974
    hostingames
    Supported

    HI,

    Do you plan to add our idea?

    Thank you

    #13024

    Hi,

    I’m sorry, I have discussed with our dev team, now we don’t have any plan for this feature. Please hire some freelancer to help you make this.

    Hope you understand.

    #13027
    hostingames
    Supported

    Just by adding an email on your template?

    #13729
    hostingames
    Supported

    Hi,

    I pay you for having the features here?

    Here is an example of mail

    ##- Please type your reply above this line -##
    Hello Client,
    
    At Support we love to hear what you think of our customer service. Please take a moment to answer one simple question by clicking either link below:
    
    How would you rate the support you received?
    
    Good, I’m satisfied <– here link
    
    Bad, I’m unsatisfied <– here link
    
    Not solved yet?
    
    The message you add to your feedback will not be forwarded as a reply. If you’d rather talk to your Help Officer hostingames again, you can do that by replying to ticket 940178
    
    Here’s a reminder of what your ticket was about:

    Thank you

    #13760

    Hi,

    I’m so sorry, at this moment we can’t do it, you can hire some freelancer on Envato forum https://forums.envato.com/c/project-making/am-looking-for

    Hope you understand our situation.

    Thank you

    #14323
    hostingames
    Supported

    Hello,
    I prefer working with you to add the function
    Thank you

Viewing 11 posts - 1 through 11 (of 11 total)

You must be logged in to reply to this topic.