Home Forums Themes Support Claue orders showing as pending payment – but the payments are successful

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    • #26595

      Hi

      My client’s website is having some issues with orders.

      There are orders showing as pending payment, but the payments have been successful (through payfast and payflex south africa) and are showing in the client’s account.

      Any ideas as to what could be going wrong?

      Your help is greatly appreciated.

      Kind regards
      Amy

    • #26608

      Hi Amy,

      Thank you for choosing our theme.

      I’m not have experience with these payment method. Could you try contact to plugin author about this.

      Regards

      Harry
      Premium Wordpress themes and plugins, Best WooCommerce theme https://themeforest.net/user/janstudio/portfolio?ref=janstudio

    • #26668

      Hi,

      I see WordPress memory on your site it now low http://prntscr.com/li6l60. Please increase this and check again.

      Did other sites use same WooCommerce version with current site?

      If issue still there please try deactivate plugin WPA WooCommerce Product Bundle. and other plugin related to WooCommerce one by one.

      Regards

      Harry
      Premium Wordpress themes and plugins, Best WooCommerce theme https://themeforest.net/user/janstudio/portfolio?ref=janstudio

    • #26766

      Hi,

      You should create success page after client complete payment follow plugin document https://developers.payfast.co.za/documentation/#getting-started and ask plugin supporter how to set redirect to success page after clients complete their payment.

      Btw, please try update theme and plugins to latest version http://support.janstudio.net/forums/topic/updating-the-theme/

      I see someone have same issue with you https://github.com/woocommerce/woocommerce/issues/13521 the issue related to other plugin, could you try deactivate plugin one by one to check.

      Regards

      Harry
      Premium Wordpress themes and plugins, Best WooCommerce theme https://themeforest.net/user/janstudio/portfolio?ref=janstudio

    • #26842

      Hi,

      Could you reply on this topic http://support.janstudio.net/forums/topic/orders-showing-as-pending-payment-but-the-payments-are-successful/#post-26766 so we can track your issue.

      Let us know if find solution.

      Thanks

      Harry
      Premium Wordpress themes and plugins, Best WooCommerce theme https://themeforest.net/user/janstudio/portfolio?ref=janstudio

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