Problem with Currency at backend

Topic Resolution: Resolved

Tagged: currency

This topic has 12 replies, 3 voices, and was last updated 5 years, 6 months ago by Harry.

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- July 26, 2018 at 12:04 am #23231
  
  yimlucas
  
  Hi
  
  We got problem with the currency at backend (admin and customer). We have currencies HKD, USD and EUR. The 3 currencies show perfectly in the frontend. However, it will only show the USD amount at backend.
  
  E.g Item A (USD 29, EUR28) and someone buy it in EUR, but at backend it will show EUR 29 (correct one is EUR 28).
  
  Please help why the currency symbol is switched, but why not the amount is switched as well.
  
  Thanks in advance.
  
  Lucas
- July 26, 2018 at 12:07 am #23233
  
  yimlucas
  
  The strange thing is that both stripe and paypal got the right currency and amount. The only problem is the wrong amount showed at backend.
- July 26, 2018 at 11:52 am #23246
  
  Harry
  
  Hi Lucas,
  
  I check your site. It still work well
  
  http://take.ms/XgRzc
  
  http://take.ms/2V7Kt
  
  Harry
  Premium Wordpress themes and plugins, Best WooCommerce theme https://themeforest.net/user/janstudio/portfolio?ref=janstudio
- July 26, 2018 at 12:19 pm #23252
  
  yimlucas
  
  Hi Harry
  
  Just like the sample order #15280 you made.
  
  https://www.osonian.com/product/2018-new-simple-retro-style-linen-cotton-cardigan-top-pant-set-kung-fu-style-women-long-sleeve-linen-cardigan-top-pant-set/
  
  The price is
  
  USD 79
  
  €67.02
  
  But at backend order #15280
  
  It shows €79. (It should show €67.02)
  
  Lucas
- July 26, 2018 at 12:27 pm #23254
  
  yimlucas
  
  Please also check the order email you received. The calculation is not right!
  
  Attachments:
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- July 26, 2018 at 12:32 pm #23259
  
  Harry
  
  Hi Lucas,
  
  I see the issue. We are checking the issue, when it done i will inform you.
  
  Harry
  Premium Wordpress themes and plugins, Best WooCommerce theme https://themeforest.net/user/janstudio/portfolio?ref=janstudio
- July 26, 2018 at 12:46 pm #23260
  
  yimlucas
  
  Many thanks!
- July 26, 2018 at 7:23 pm #23275
  
  Harry
  
  Hi Lucas,
  
  Please download attach file and replace code in Claue-addon > includes > currency
  
  Best regards
  
  Attachments:
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  Harry
  Premium Wordpress themes and plugins, Best WooCommerce theme https://themeforest.net/user/janstudio/portfolio?ref=janstudio
- July 26, 2018 at 8:22 pm #23278
  
  yimlucas
  
  Many Thanks : )
  
  Lucas
- August 1, 2018 at 11:24 pm #23521
  
  yimlucas
  
  Hi
  
  I have just found that the coupon field has been disappeared in the checkout page (feedback by customer) after the update of the code. Please help ……
  
  Lucas
  
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- August 1, 2018 at 11:29 pm #23523
  
  yimlucas
  
  Sorry that i saw it (coupon code) at the top!
  
  Lucas
- October 8, 2018 at 1:24 am #25533
  
  sgdheeban
  
  Hi Harry,
  
  I have same issue, can you please tell me where can i find ‘Claue-addon > includes > currency’.
  
  I checked in wp dashboard as well as theme directory
  - October 8, 2018 at 7:55 am #25537
    
    Harry
    
    Hi @sgdheeban,
    
    Please update theme and plugin to latest version and update API key in Claue > Currencies.
    
    Regards
    
    Harry
    Premium Wordpress themes and plugins, Best WooCommerce theme https://themeforest.net/user/janstudio/portfolio?ref=janstudio
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