Home Forums Themes Support Gecko Product image and color select display bug

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    • #2909

      Hello, I have a problem with the display of my products, when we arrive on the page the thumbnails is displayed for less than a second one below the others which is very unpleasant, it is not the Case in your demo, note that I absolutely can not update the theme can you correct the problem manually or send me the code to modify? When selecting the colors there is also a load that appears on the image of the product each time while it is not the case in your demo.

      See the screen recording of the bug : https://shared.weeb.agency/screen/DHkouw.mp4

      Thanks for helping me fix this problem 🙂

    • #2911

      Hi there,

      Thank you for purchase!

      We try your check your site and video link but can’t open. My IP is 117.1.201.144 can you check or give permission for my IP

      Thanks

      Harry
      Premium Wordpress themes and plugins, Best WooCommerce theme https://themeforest.net/user/janstudio/portfolio?ref=janstudio

    • #2912

      Sorry but it’s not possible …  You ip is not bloked ..

    • #2913
      This reply has been marked as private.

      Harry
      Premium Wordpress themes and plugins, Best WooCommerce theme https://themeforest.net/user/janstudio/portfolio?ref=janstudio

    • #3000

      Hello, as I told you it is complicated for me to put the complete theme updated because it has been modified, can you tell me which files I need to modify / replace to correct this bug? thank you.

    • #3017

      Hi,

      Have so much files we edit in latest version, we recommend make your change on child theme, so you can update parent theme without losing your custom job

      You can update file gecko/assets/js/theme.js and plugin OpenSwatch

      Harry
      Premium Wordpress themes and plugins, Best WooCommerce theme https://themeforest.net/user/janstudio/portfolio?ref=janstudio

    • #3734

      Hello, I replaced the file gecko/assets/js/theme.js  with that of the last version of your theme. Open swatch is already up-to-date .. (last update of openswatch on 16 June 2016 …)

      My problem is always present … can you help me? thank you ? Can you check if you have access to the site in order to correct the bug?

      Thank you.

    • #3737

      Hi,
      Please update our theme to latest version and OpenSwatch plugin from our server, plugin from 16 June 2016 is outdated.
      Now i checked your site it work. Did you fix or can you try clear cache.

      Harry
      Premium Wordpress themes and plugins, Best WooCommerce theme https://themeforest.net/user/janstudio/portfolio?ref=janstudio

    • #3739

      Sorry but after emptying all the caches of my browser all the problems of displays are always on chrome (see video) and on safari! And as I told you I can not afford to update the whole theme! Can you just correct this problem?

    • #3743

      Hi,

      The loading effect is correct, if you want faster to does not display this effect you have optimize your site and server.

      You can install Super Cache plugin and use CDN.

      Best regards

      Harry
      Premium Wordpress themes and plugins, Best WooCommerce theme https://themeforest.net/user/janstudio/portfolio?ref=janstudio

    • #3744

      Are you serious ? I have never had such display bugs on one of my sites! I’m sorry but the problem comes absolutely not from my server but from your theme or plugin openswatch !! Mmee if my server was 30 times slower there is no reason that the image appears below the main image at loading! Can you be a bit serious and correct the problem instead of putting the fault on my server (which works very well for all my + 100 other sites!)

    • #3745

      Sorry because miss understood your issue.

      Can you try add below code to functions.php in gecko-child

      remove_action( 'woocommerce_product_thumbnails', 'woocommerce_show_product_thumbnails', 20 );

      Best regards

      Harry
      Premium Wordpress themes and plugins, Best WooCommerce theme https://themeforest.net/user/janstudio/portfolio?ref=janstudio

    • #3790

      Sorry but the problem is still there …

      I have already tried to disable all the more gins except the theme and the problem is always the .. can you please investigate and solve this problem that I am very strongly I do not want to start all my Site by changing theme for a ridiculous display bug ..

    • #3800

      Hi,

      Did you try update theme to latest version and openswatch plugin to latest version.

      I check your site and saw you theme version is 1.3.2. If still have issue let us know.

      Harry
      Premium Wordpress themes and plugins, Best WooCommerce theme https://themeforest.net/user/janstudio/portfolio?ref=janstudio

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