Home Forums Themes Support Claue PRODUCT PAGE ERROR

This topic contains 42 replies, has 3 voices, and was last updated by  Harry 1 day, 19 hours ago.

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  • #26539

    Attributes inserted in page does not work- color, size, inventory.

     

    Also video thumbnail  on the product page does not play. After adding a new product, and editing, the product opens to a blank page when clicked on the thumbnail.

    #26551

    Hi,

    Could you try update theme and plugin to newer version. http://support.janstudio.net/forums/topic/updating-the-theme/

    If issue still there, please send us your site url and temporary admin account as private reply. We will check and help you solve the problem.

    Thanks

    Harry
    Premium Wordpress themes and plugins, Best WooCommerce theme https://themeforest.net/user/janstudio/portfolio?ref=janstudio

    #26563

    Hi,

    It now you’re using outdated version. Please try update theme and plugin to newer version. http://support.janstudio.net/forums/topic/updating-the-theme/

    Regards

    Harry
    Premium Wordpress themes and plugins, Best WooCommerce theme https://themeforest.net/user/janstudio/portfolio?ref=janstudio

    #26605

    Please try use plugin https://wordpress.org/plugins/advanced-database-cleaner/ to clean up database and try deactivate plugin one by one and check again.

    I see error message “[Bleeper] Connecting to https://bleeper-eu-1.eu-4.evennode.com

    Regards

    Harry
    Premium Wordpress themes and plugins, Best WooCommerce theme https://themeforest.net/user/janstudio/portfolio?ref=janstudio

    #26637

    No, some our customers use it without issue.

    Could you please reply on this topic on our forum, so our team can track your issue and easy to help you.

    Regards

    Harry
    Premium Wordpress themes and plugins, Best WooCommerce theme https://themeforest.net/user/janstudio/portfolio?ref=janstudio

    #26754

    Hi,

    1. Please go to Claue > Theme Option > WooComerce > General Settings > Catalog Mode > Off.

    2. Please change the link for product video like this https://youtu.be/c55Y9RT3zk8 not use https://www.youtube.com/watch?v=c55Y9RT3zk8&feature=youtu.be

    Regards

    Harry
    Premium Wordpress themes and plugins, Best WooCommerce theme https://themeforest.net/user/janstudio/portfolio?ref=janstudio

    #26767

    Hi,

    I fixed issue on your site and for the youtube video please change format to

    Regards

    Harry
    Premium Wordpress themes and plugins, Best WooCommerce theme https://themeforest.net/user/janstudio/portfolio?ref=janstudio

    #26788

    Hi,

    Please reply on this topic http://support.janstudio.net/forums/topic/product-page-error/#post-26767. For your case please add price for each other variation. And go to Dashboard > WP Addons > Variation Swatch > Show on List > On

    Regards

    Harry
    Premium Wordpress themes and plugins, Best WooCommerce theme https://themeforest.net/user/janstudio/portfolio?ref=janstudio

    #26789

    I recommend upload image for color gallery http://prntscr.com/ljk8kr

    Regards

    Harry
    Premium Wordpress themes and plugins, Best WooCommerce theme https://themeforest.net/user/janstudio/portfolio?ref=janstudio

    #26800

    WPaddon Show on list Is Already ” ON ”  Image already uploaded on ” COLOR GALLERY ”

     

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    #26802

    WPaddon Show on list Is Already ” ON ”  Image already uploaded on ” COLOR GALLERY ”

    #26803

    variation does not add to cart. when clicked the thumbnail does not change to the corresponding product variation.

    #26807

    Hi,

    Please check at https://www.nenekafor.com/product/printed-kimono-dress-2/ I added price for separate variation it now work. http://prntscr.com/ljsa6t

    Regards

    Harry
    Premium Wordpress themes and plugins, Best WooCommerce theme https://themeforest.net/user/janstudio/portfolio?ref=janstudio

    #26848

    Please reply on this topic.

    You don’t add anything to description so the description and lookbook doesn’t show.

    I added http://prntscr.com/lkagmy and it now show, please check.

    Harry
    Premium Wordpress themes and plugins, Best WooCommerce theme https://themeforest.net/user/janstudio/portfolio?ref=janstudio

    #26974

    Hi, thanks for being helpful so far. honestly, im still having issues with the description, My images are not showing up onthe description.

     

    Also i’musing the homepage 3- (the video banner homepage) since the video does not play on mobile,, i tried to replace with carousel photos which is not allowing me to add text/button such as — flash sale/shop now. I also tried the promotional banner but that didn’t come out right either.

    Please how do i get this resolved?

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