PRODUCT PAGE ERROR

[Chelseathisisme]

Attributes inserted in page does not work- color, size, inventory.

 

Also video thumbnail  on the product page does not play. After adding a new product, and editing, the product opens to a blank page when clicked on the thumbnail.

[Harry]

Hi,

Could you try update theme and plugin to newer version. http://support.janstudio.net/forums/topic/updating-the-theme/

If issue still there, please send us your site url and temporary admin account as private reply. We will check and help you solve the problem.

Thanks

Harry
Premium Wordpress themes and plugins, Best WooCommerce theme https://themeforest.net/user/janstudio/portfolio?ref=janstudio

[Harry]

Hi,

It now you’re using outdated version. Please try update theme and plugin to newer version. http://support.janstudio.net/forums/topic/updating-the-theme/

Regards

Harry
Premium Wordpress themes and plugins, Best WooCommerce theme https://themeforest.net/user/janstudio/portfolio?ref=janstudio

[Harry]

Please try use plugin https://wordpress.org/plugins/advanced-database-cleaner/ to clean up database and try deactivate plugin one by one and check again.

I see error message “[Bleeper] Connecting to https://bleeper-eu-1.eu-4.evennode.com”

Regards

Harry
Premium Wordpress themes and plugins, Best WooCommerce theme https://themeforest.net/user/janstudio/portfolio?ref=janstudio

[Harry]

No, some our customers use it without issue.

Could you please reply on this topic on our forum, so our team can track your issue and easy to help you.

Regards

Harry
Premium Wordpress themes and plugins, Best WooCommerce theme https://themeforest.net/user/janstudio/portfolio?ref=janstudio

[Harry]

Hi,

1. Please go to Claue > Theme Option > WooComerce > General Settings > Catalog Mode > Off.

2. Please change the link for product video like this https://youtu.be/c55Y9RT3zk8 not use https://www.youtube.com/watch?v=c55Y9RT3zk8&feature=youtu.be

Regards

Harry
Premium Wordpress themes and plugins, Best WooCommerce theme https://themeforest.net/user/janstudio/portfolio?ref=janstudio

[Harry]

Hi,

I fixed issue on your site and for the youtube video please change format to

Regards

Harry
Premium Wordpress themes and plugins, Best WooCommerce theme https://themeforest.net/user/janstudio/portfolio?ref=janstudio

[Harry]

Hi,

Please reply on this topic http://support.janstudio.net/forums/topic/product-page-error/#post-26767. For your case please add price for each other variation. And go to Dashboard > WP Addons > Variation Swatch > Show on List > On

Regards

Harry
Premium Wordpress themes and plugins, Best WooCommerce theme https://themeforest.net/user/janstudio/portfolio?ref=janstudio

[Harry]

I recommend upload image for color gallery http://prntscr.com/ljk8kr

Regards

Harry
Premium Wordpress themes and plugins, Best WooCommerce theme https://themeforest.net/user/janstudio/portfolio?ref=janstudio

[Chelseathisisme]

WPaddon Show on list Is Already ” ON ”  Image already uploaded on ” COLOR GALLERY ”

 

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[Chelseathisisme]

WPaddon Show on list Is Already ” ON ”  Image already uploaded on ” COLOR GALLERY ”

[Chelseathisisme]

variation does not add to cart. when clicked the thumbnail does not change to the corresponding product variation.

[Harry]

Hi,

Please check at https://www.nenekafor.com/product/printed-kimono-dress-2/ I added price for separate variation it now work. http://prntscr.com/ljsa6t

Regards

Harry
Premium Wordpress themes and plugins, Best WooCommerce theme https://themeforest.net/user/janstudio/portfolio?ref=janstudio

[Harry]

Please reply on this topic.

You don’t add anything to description so the description and lookbook doesn’t show.

I added http://prntscr.com/lkagmy and it now show, please check.

Harry
Premium Wordpress themes and plugins, Best WooCommerce theme https://themeforest.net/user/janstudio/portfolio?ref=janstudio

[Chelseathisisme]

Hi, thanks for being helpful so far. honestly, im still having issues with the description, My images are not showing up onthe description.

 

Also i’musing the homepage 3- (the video banner homepage) since the video does not play on mobile,, i tried to replace with carousel photos which is not allowing me to add text/button such as — flash sale/shop now. I also tried the promotional banner but that didn’t come out right either.

Please how do i get this resolved?

[Chelseathisisme]

Also, add to cart does not show on single product page. Only show on bundle. could you please look at that also.

 

many, thanks

[Chelseathisisme]

Hi please how do i re-create the look book, it is blank on the page..

 

thanks

[Harry]

Hi,

1. Please use sample Meta Slider for home page banner slider like on home 1, home 2

2. For promotion banner, please crop image same size with product image size

3. Please go to Theme Option > WooCommerce > General Settings > Catalog Mode > Turn Off.

Regards

Harry
Premium Wordpress themes and plugins, Best WooCommerce theme https://themeforest.net/user/janstudio/portfolio?ref=janstudio

[Harry]

I tried add image on the description it still work well http://prntscr.com/lluo6p. You have to wait for 1-2 seconds to the description load the image before save when edit product.

Regards

Harry
Premium Wordpress themes and plugins, Best WooCommerce theme https://themeforest.net/user/janstudio/portfolio?ref=janstudio

[Chelseathisisme]

hi, I did add the meta slider, but its not allowing to be edited for photos to be added. could please check.

Also the description, only loads the photo, but I can’t add tabs for for highlighted area descriptions as seen on theme. When when you click on a plus sign on a photo, it opens to a description of the product and link. also the look book section is not allowing same as well.

 

thank you.

[Harry]

Hi,

1. Please add new photo to slide and copy caption from sample

2. Please use Pinmaker to add product to plus http://janstudio.net/claue/document/#creating-lookbook

Regards

Harry
Premium Wordpress themes and plugins, Best WooCommerce theme https://themeforest.net/user/janstudio/portfolio?ref=janstudio

[kalarit]

hi Chelseathisisme paste it on your claue theme function.php

 

add_filter(
‘woocommerce_cart_item_name’,
function($name, $cart_item, $cart_item_key) {
$product = apply_filters(
‘woocommerce_cart_item_product’,
$cart_item[‘data’],
$cart_item,
$cart_item_key
);
if (method_exists($product, ‘get_name’)) {
// WooCommerce 3.x
$is_link = substr($name, 0, 3) === ‘<a ‘;
$name = $product->get_name();
if ($is_link) {
$name = sprintf(
‘%s‘,
esc_url($product->get_permalink($cart_item)),
$name
);
}
}
return $name;
},
50, 3
);

 

and

 

do this on the variation of the product

 

then do this on the product that has size or colors

 

and then you can see the variation on the cart or checkout page

 

[Harry]

@Chelseathisisme: Please follow our document at http://janstudio.net/claue/document/#lookbook-page and check all sub-menu of PinMaker http://prntscr.com/lnjeiz

@kalarit: on new version our theme already show variations on popup cart http://prntscr.com/lnjd8c you don’t need add code

Regards

Harry
Premium Wordpress themes and plugins, Best WooCommerce theme https://themeforest.net/user/janstudio/portfolio?ref=janstudio

[Chelseathisisme]

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[Chelseathisisme]

This reply has been marked as private.

[Harry]

Hi,

1. For homepage video banner the browser on mobile auto disable auto play to save data of user. We recommend change with background image on mobile

2,3.5. Could you tell me details issue related to menu, lookbook, product bundle pricing?

Please reply on this topic so we can track and don’t have to ask you again.

Thanks

Harry
Premium Wordpress themes and plugins, Best WooCommerce theme https://themeforest.net/user/janstudio/portfolio?ref=janstudio

[Chelseathisisme]

This reply has been marked as private.

[Harry]

This reply has been marked as private.

Harry
Premium Wordpress themes and plugins, Best WooCommerce theme https://themeforest.net/user/janstudio/portfolio?ref=janstudio

[Harry]

Hi Chelsea,

1. I help you add video banner on slider and auto play on desktop https://www.youtube.com/watch?v=JpS_qT1N85I&list=PLcoRirCsO1emBrHDUvV7dksj_9fZjAYir&t=0s&index=11

2. For Menu you need to create product category or custom page which you want to show before create menu

3. I help you show popup on homepage

4. For product bundle, please follow our document at http://janstudio.net/claue/document/#creating-product-bundle

5. I help you install plugin Smush to optimize images. And also help you crop the image “Up to 50% OFF” to same dimension of product and lookbook

6. I recommend you optimize images at https://tinypng.com/ before upload to your site, i tried optimize an image and it save to 79% http://prntscr.com/m1apfb and save more capacity of image

7. I fixed error when submit newsletter (because your mailchimp setting required “first name, last name” while only show “email” field and i uncheck required for “first name, last name”) https://kb.mc4wp.com/fix-the-oops-something-went-wrong-error/

8. Below code you added in Claue > Theme Option > General Layout > Custom JS it cause error JS show can’t add to cart, add to wishlist. I removed thesr code and it now site work well

add_filter(
'woocommerce_cart_item_name',
function($name, $cart_item, $cart_item_key) {
$product = apply_filters(
'woocommerce_cart_item_product',
$cart_item['data'],
$cart_item,
$cart_item_key
);
if (method_exists($product, 'get_name')) {
// WooCommerce 3.x
$is_link = substr($name, 0, 3) === ' < a ';
$name = $product->get_name();
if ($is_link) {
$name = sprintf(
'%s',
esc_url($product->get_permalink($cart_item)),
$name
);
}
}
return $name;
},
50, 3
);

9. For shipping please create new shipping method in WooCommerce > Settings > Shipping and follow this screenshot http://prntscr.com/m1anqp

10. Which message you want to show after login, by default woocommerce and wordpress not support show message. You can use a plugin to redirect new page show the message after login https://wordpress.org/plugins/peters-login-redirect/

12. Which issue with payment method

12. I help you add sample lookbook, for more please follow our document http://janstudio.net/claue/document/#creating-lookbook. Just click on your image to add pin https://www.youtube.com/watch?v=PDvbrxVvL00&list=PLcoRirCsO1emBrHDUvV7dksj_9fZjAYir&t=0s&index=14

13. To insert lookbook on product detail page please copy short code of single pin http://prntscr.com/m1aspm or collection pin to product description.

Please reply on this topic by click on the link on your email, that will help us easy to track http://prntscr.com/m1atq8

Thanks and best regards.

Happy New Year Soon!

Harry
Premium Wordpress themes and plugins, Best WooCommerce theme https://themeforest.net/user/janstudio/portfolio?ref=janstudio

[Chelseathisisme]

This reply has been marked as private.

[Harry]

Hi,

1. I still keep your homepage like home 2 not change more

2. For menu i recommend create product categories first in Dashboard > Products > Categories and follow this video to create menu from categories https://www.youtube.com/watch?v=cdkCSls-9s4&list=PLcoRirCsO1emBrHDUvV7dksj_9fZjAYir&t=0s&index=8 that will help you save time don’t have to create custom link

3. I help you show popup on homepage

4. For product bundle, please follow our document at http://janstudio.net/claue/document/#creating-product-bundle

5. I help you install plugin Smush to optimize images. And also help you crop the image “Up to 50% OFF” to same dimension of product and lookbook

6. I recommend you optimize images at https://tinypng.com/ before upload to your site, i tried optimize an image and it save to 79% http://prntscr.com/m1apfb and save more capacity of image

7. I fixed error when submit newsletter (because your mailchimp setting required “first name, last name” while only show “email” field and i uncheck required for “first name, last name”) https://kb.mc4wp.com/fix-the-oops-something-went-wrong-error/

8. Below code you added in Claue > Theme Option > General Layout > Custom JS it cause error JS show can’t add to cart, add to wishlist. I removed thesr code and it now site work well

9. For shipping please create new shipping method in WooCommerce > Settings > Shipping and follow this screenshot http://prntscr.com/m1anqp

10. Which message you want to show after login, by default woocommerce and wordpress not support show message. You can use a plugin to redirect new page show the message after login https://wordpress.org/plugins/peters-login-redirect/

12. Which issue with payment method

12. I help you add sample lookbook, for more please follow our document http://janstudio.net/claue/document/#creating-lookbook. Just click on your image to add pin https://www.youtube.com/watch?v=PDvbrxVvL00&list=PLcoRirCsO1emBrHDUvV7dksj_9fZjAYir&t=0s&index=14

13. To insert lookbook on product detail page please copy short code of single pin http://prntscr.com/m1aspm or collection pin to product description.

Kind regards

Harry
Premium Wordpress themes and plugins, Best WooCommerce theme https://themeforest.net/user/janstudio/portfolio?ref=janstudio

[Chelseathisisme]

Hi,

 

honestly I can get this menu right. one of the reasons why I reached out for this customization was to get help at least to fix these few things which I had mentioned in my enquiries. As much as I do appreciate the links shared but they really not helping me especially this menu I had also listed it the way I wanted it to be on the site. I’m literally frustrated and will honestly appreciate a help in fixing this.

This is the menu:

MENU

WHAT’S NEW -PAGE
CATEGORIES:

New this week

New Dresses

New tops

New Bottoms

New Accessories

New Vintage Love

Back in stock

The dress party edit

1.WOMEN-PAGE

CATEGORY: DRESSES

SUB-CATEGORIES:

Shop all dresses

New dresses

Back in stock dresses

Day dresses

Party dresses

Night out dresses

Mini dresses

Midi dresses

Maxi dresses

Fit & flare dresses

Tops + tees

Kimonos

Jackets

CATEGORY- PANTS (STILL UNDER WOMEN)

Shop all pants

-skinny pants

-palazzo pants- wide leg + flare pants

CATEGORY- SKIRTS (STILL UNDER WOMEN)

Maxi
Mini
Midi

CATEGORY- SHORTS (STILL UNDER WOMEN)

-Casual shorts

-Dress shorts

MEN -PAGE

CATEGORIES:

Shirts
Pants
T-shirts
Shorts

SALE- PAGE

CATEGORIES:

All sale

Sale dresses

Sale tops

Sale bottoms

Sale accessories

Sale jackets

Sale under $24.99

Sale under $49.99

Sale under $99.99

ACCESSORIES- PAGE

CATEGORIES:

Shop all accessories
bags
Hair accessories
Slippers
Choker
earrings
Neckscarf

LOOKBOOK- PAGE

BLOG- PAGE

CATEGORIES:

-FASHION

MUSIC
BEAUTY
INSPIRATION
DIY
FOOD
SHOP

INSTAGRAM SHOP- PAGE

FOOTER

HELP & INFO

Track my order

Start a Return -US ONLY

Shipping & Delivery

Returns Information

See All Help Topics

ABOUT NENEKAFOR

Our story

Affiliates

Job Opportunities

Whole sale

Blog

 

 

[Harry]

This reply has been marked as private.

Harry
Premium Wordpress themes and plugins, Best WooCommerce theme https://themeforest.net/user/janstudio/portfolio?ref=janstudio

[Chelseathisisme]

Hi,

 

Please how do i add TEXT AND SHOP NOW LINK TO the carousel images. The texts i’m adding isn’t showing up.

 

Thanks,

 

chelsea

[Harry]

Hi,

I’m sorry the carousel image can’t add link and text on image. You have to use Meta Slider to add link and text above the image.

Kind regards

Harry
Premium Wordpress themes and plugins, Best WooCommerce theme https://themeforest.net/user/janstudio/portfolio?ref=janstudio

[Chelseathisisme]

Hi, I used the meta slider as in the demo document, but the text is not coming out as on the theme. The text is at the bottom, the link is connecting to page not found. Also, the variable product on product display does not highlight, i.e showing out of stock even when the inventory has the right values.

The product bundles total are higher than what it’s suppose to be, both for single and variable product.

 

Please i need help in fixing this.

 

Thanks, Regards,

 

chelsea

[Harry]

Hi,

1. I help you add text and link on slider. Please check and change with your text.

2. You should choose default value for variable product to highlight on product page http://prntscr.com/m4uots

3. Could you send me the link of product bundle you set up to check.

Thanks

Harry
Premium Wordpress themes and plugins, Best WooCommerce theme https://themeforest.net/user/janstudio/portfolio?ref=janstudio

[Chelseathisisme]

This reply has been marked as private.

[Harry]

Hi,

1. To change color on slider, please change #333 with your color in Claue > Theme Option > General Layout > Custom CSS

.metaslider .flexslider .caption-wrap h3,
.metaslider .flexslider .caption-wrap,
.metaslider .flexslider .caption-wrap a {color: #fff;}

2. For product layout 3 you have to move bundle below quantity add to cart button to bundle calculate price.

I move product bundle above product tab, it now work well.

3. For variation product i still not clear the issue.

Regards

Harry
Premium Wordpress themes and plugins, Best WooCommerce theme https://themeforest.net/user/janstudio/portfolio?ref=janstudio

[Chelseathisisme]

Hi, please the @ follow us on instagram section, the photos are distorted in sizes, please is there any way i can fix this? i’m using the 350 x350 resolution.

 

Thank you again.

[Harry]

Hi,

Please add below code in Claue > Theme Option > General Layout > Custom CSS

.jas-sc-instagram .item img {
max-width: inherit;
width: auto;
}}
@media only screen and (min-width: 1001px) {
.jas-sc-instagram .item img {
height: 160px;
}}
@media only screen and (max-width: 1000px) {
.jas-sc-instagram .item img {
height: 300px;
}}

Kind regards

Harry
Premium Wordpress themes and plugins, Best WooCommerce theme https://themeforest.net/user/janstudio/portfolio?ref=janstudio

[Chelseathisisme]

This reply has been marked as private.

[Harry]

Hi,

1. Please go to WP Bakery PageBuilder > Role Manager and follow this screenshot http://prntscr.com/m7uwuk to enable page builder for post

After that use “Products” element http://prntscr.com/m7uy7b to build Shop The Look section.

2. For Instagram please change prev code to

.jas-sc-instagram .item img {
max-width: inherit;
width: auto;
}}
@media only screen and (min-width: 1001px) {
.jas-sc-instagram .item img {
height: 160px;
}}

Kind regards

Harry
Premium Wordpress themes and plugins, Best WooCommerce theme https://themeforest.net/user/janstudio/portfolio?ref=janstudio

[Chelseathisisme]

This reply has been marked as private.

[Harry]

Hi,

Please use “Text Block” element of WPBakery PageBuilder and enter to break and add space.

Kind regards

Harry
Premium Wordpress themes and plugins, Best WooCommerce theme https://themeforest.net/user/janstudio/portfolio?ref=janstudio

[Chelseathisisme]

This reply has been marked as private.

[Harry]

Hi,

You can add single product by use “Product” element not “products” element http://prntscr.com/mads4d

Kind regards

Harry
Premium Wordpress themes and plugins, Best WooCommerce theme https://themeforest.net/user/janstudio/portfolio?ref=janstudio

[Chelseathisisme]

This reply has been marked as private.

[Harry]

I’m sorry the element you’re using is “Products” and it doesn’t support show products in single column.

I think it now better than you change to 1 column

Kind regards

Harry
Premium Wordpress themes and plugins, Best WooCommerce theme https://themeforest.net/user/janstudio/portfolio?ref=janstudio

[Chelseathisisme]

Hi, please i’m having issues with the variation swatch. I had just seen thats its not longer showing on the products, the plug in is fine, my theme is up to date, please how could i get this fixed?

 

Also the php setting is showing on notification that it is our of date and I have tried to get it updated but the page isn’t allowing that.

 

Your quick response will be highly appreciated.

Regards,

chelsea

[Harry]

Hi Chelsea,

Could you send me link of product have issue. We need more check before give you solution.

Thanks

Harry
Premium Wordpress themes and plugins, Best WooCommerce theme https://themeforest.net/user/janstudio/portfolio?ref=janstudio

[Chelseathisisme]

all the products with variables are having the same issue. For example

https://www.nenekafor.com/product/flowered-shorts.

 

Even though the attributes are set, but the variations does not come on and all previously added are no longer showing.

 

The instagram section on the homepage image sizes are distorted. Even after you had placed the code the images does not align together.

 

Regards,

 

Chelsea

[Harry]

Hi,

1. Did you deactivate plugin WooCommerce Variation Swatch, please activate this plugin WooCommerce Variation Swatch after that go to Products > Attributes > Color change type from select to Color, Size to Label

2. Please change code for Instagram to

.jas-sc-instagram .item img {
	max-width: inherit;
	width: auto;
	height: 250px;
}

Kind regards

Harry
Premium Wordpress themes and plugins, Best WooCommerce theme https://themeforest.net/user/janstudio/portfolio?ref=janstudio

[Chelseathisisme]

Hi,

the plug in was not de-activated.  I have also checked the attributes and they are as instructed and still dosent show up on the variation swatch.

 

regards,

chelsea

[Harry]

Did you try go to Products > Attributes > Color change type from select to Color, Size to Label?

Harry
Premium Wordpress themes and plugins, Best WooCommerce theme https://themeforest.net/user/janstudio/portfolio?ref=janstudio

[Chelseathisisme]

Hi,

i did replace the code on the theme options and that’s what’s shows up on the IG follow is part. A whole large space in between the images.

– also the sites very slow and I barely have content on it.

-also where do I need to paste Adsense code on my blog- just only the blog section pls

 

thanks and regards,

 

chelsea

 

 

 

 

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[Harry]

Hi,

1. Please change code for Instagram

.jas-sc-instagram .item img {
	max-width: inherit;
	width: auto;
	height: 250px;
}
@media only screen and (max-width: 768px) {
.jas-sc-instagram .item img {
	height: 310px;
}}
@media only screen and (max-width: 414px) {
.jas-sc-instagram .item img {
	height: 400px;
width: 100%;
}}
@media only screen and (max-width: 320px) {
.jas-sc-instagram .item img {
	height: 320px;
width: 100%;
}}

I recommend upload image have same dimension for Instagram, your images now have multi shape

2. Please go to Appearance > Customize > WooCommerce > Product Images > Thumbnail width > 270px

and use plugin https://wordpress.org/plugins/wp-smushit/ to optimize images

3. Please go to Appearance > Widgets > and add “Custom HTML” widget to Primary Side bar and add your Adsense code

Kind regards

Harry
Premium Wordpress themes and plugins, Best WooCommerce theme https://themeforest.net/user/janstudio/portfolio?ref=janstudio

[Author]

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