Home Forums Themes Support Claue Tax Not Collected

This topic contains 10 replies, has 2 voices, and was last updated by  wnickens 4 days ago.

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  • #33145

    We got our first transaction on our website today but for some reason the tax was not collect. The tax is enabled on our site and it calculates tax after address is put in. However, the PayPal showed $0.00 tax. Can you assist with this?

    #33146

    Hi,

    What you’re describing here sounds like you must be using PayPal Standard, which comes with Woo by default, as opposed to our Express Checkout integration. PayPal Standard is the only way tax rules configured in the PayPal account profile would be triggered. Express Checkout ignores those.

    So if you’re still using Standard it would really be recommended that you switch to Express Checkout instead. It has a lot more features and functionality available to it, and a better overall checkout experience for buyers.

    Kind regards

    Harry
    Premium Wordpress themes and plugins, Best WooCommerce theme https://themeforest.net/user/janstudio/portfolio?ref=janstudio

    #33147

    Yes, I was using standard. I switched to express, however, it still did not calculate the taxes for me.

    #33149

    Thanks, I figured it out. I had to deactivate TaxJar plugin so I could switch to the automated tax feature. Personally, I do not like the express checkout because the big PayPal buttons look tacky in my opinion.

     

    #33150

    Thank for share and glad to hear you solve problem.

    Have a nice day!

    Harry
    Premium Wordpress themes and plugins, Best WooCommerce theme https://themeforest.net/user/janstudio/portfolio?ref=janstudio

    #33152

    Actually, its still not working even though the settings are correct. I provided screenshots.

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    #33156

    I turned on the automated taxes and connected the JetPack plugin to my store for Woocommerce and it’s still not showing tax value.

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    #33161

    Hi,

    Could you send me login credentials and check in “Set as private reply” we need to check more before give you solution.

    Thanks

    Harry
    Premium Wordpress themes and plugins, Best WooCommerce theme https://themeforest.net/user/janstudio/portfolio?ref=janstudio

    #33165
    This reply has been marked as private.
    #33167

    Hi,

    You need import tax rate for each state and city https://prnt.sc/osnt9a. Please download sample attached.

    Kind regards

    Attachments:
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    Harry
    Premium Wordpress themes and plugins, Best WooCommerce theme https://themeforest.net/user/janstudio/portfolio?ref=janstudio

    #33192

    Thank you!

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