Home Forums Themes Support Gecko Unable to access wp-admin/options.php and save theme options

This topic contains 26 replies, has 2 voices, and was last updated by  Harry 3 months, 3 weeks ago.

Viewing 12 posts - 16 through 27 (of 27 total)
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  • #22484

    Yes i did go to Dashboard > JanStudio > Theme Option to change Theme Options, after i click save then it will redirect me to the page as photo attached.

    #22496

    Hi,

    Please try copy default code at https://codex.wordpress.org/htaccess and replace code in .htaccess in root folder of your site.

    If issue still there please send us your site FTP account as private reply.

    Thanks

    Harry
    Premium Wordpress themes and plugins, Best WooCommerce theme https://themeforest.net/user/janstudio/portfolio?ref=janstudio

    #22519
    This reply has been marked as private.
    #22520

    Hi,

    Please try again, now it working.

    Best regards

    Harry
    Premium Wordpress themes and plugins, Best WooCommerce theme https://themeforest.net/user/janstudio/portfolio?ref=janstudio

    #22522

    Hi there,

    Yes it is working for now.. can i know what is the root cause and the solution you applied?

    Thanks

    #22538

    Hi,

    I open file .htaccess and check it still same with default.

    I open wp-config.php file and change to

    `$table_prefix = ‘wp_’;

    and change again as your setting.

    I’m not sure which cause the issue.

    Best regards

    Harry
    Premium Wordpress themes and plugins, Best WooCommerce theme https://themeforest.net/user/janstudio/portfolio?ref=janstudio

    #22722
    This reply has been marked as private.
    #22738

    Hi,

    Please try contact your hosting support and check log of your hosting. Is it full disk or overload?

    Best regards

    Harry
    Premium Wordpress themes and plugins, Best WooCommerce theme https://themeforest.net/user/janstudio/portfolio?ref=janstudio

    #22747

    Hi Harry,

    Nope, nothing like this occured, i checked the cpanel status, everything seems normal, i can access the webpage “https://mocy.my/mocy-admin/options.php” directly though, but it cant after i want to save the theme options.

    Thank you

    #22772

    Hi,

    I see you use plugin Wordfence and WP Hide & Security Enhancer.

    I see WP Hide & Security Enhancer slow your site and cause the issue can’t save option

    Please check this video https://www.wordfence.com/blog/2017/10/should-you-hide-wordpress-login-page/ it don’t need to use plugin to change admin login.

    Best regards

    Harry
    Premium Wordpress themes and plugins, Best WooCommerce theme https://themeforest.net/user/janstudio/portfolio?ref=janstudio

    #22959

    Hi there,

    Yeah i removed the plugin already, but now i cant view the woocommerce status page (return error 404) even after i reinstall it and i also cant save settings on the woocommerce booster page?

    can you help me to solve it?

    Thanks

    #22995

    Hi,

    I’m sorry, I try many ways but can’t find solution.

    Could you try contact with your Hosting supporter to help increase my max_execution_time refer this topic https://github.com/woocommerce/woocommerce/issues/14406

    Harry
    Premium Wordpress themes and plugins, Best WooCommerce theme https://themeforest.net/user/janstudio/portfolio?ref=janstudio

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