Home › Forums › Themes Support › Claue › updating the theme but its not working like the documentation states
- This topic has 8 replies, 3 voices, and was last updated 6 years, 4 months ago by Foster.
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November 17, 2017 at 9:54 pm #13461
I have tried updating the theme but its not working like the documentation please see pics below I don’t have the theme tab like the one in the documentation
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November 17, 2017 at 10:49 pm #13473
Hi Kingiis,
Could you check the Envato account again and API key (not purchase code) make sure don’t have any space.
Best regards
Harry
Premium Wordpress themes and plugins, Best WooCommerce theme https://themeforest.net/user/janstudio/portfolio?ref=janstudio -
November 18, 2017 at 1:34 am #13491
Hi There,
Thanks for your response
I have done that and still the same outcome
best regards
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November 18, 2017 at 9:39 am #13508This reply has been marked as private.
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November 18, 2017 at 9:48 am #13512
Could you send us the API key as private reply. We need to closer check before give you a hint.
Thanks
Harry
Premium Wordpress themes and plugins, Best WooCommerce theme https://themeforest.net/user/janstudio/portfolio?ref=janstudio -
November 18, 2017 at 11:37 am #13522This reply has been marked as private.
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November 18, 2017 at 12:57 pm #13524
Hi,
I use your API key it now ok, the old API you put have one more character so it can’t work.
Best regards
Harry
Premium Wordpress themes and plugins, Best WooCommerce theme https://themeforest.net/user/janstudio/portfolio?ref=janstudio -
November 19, 2017 at 9:50 am #13574
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November 19, 2017 at 10:24 am #13578
Hi,
I have checked, everything is fine. Please clear your browser cache and try to see again.
Thank you
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