Home Forums Themes Support Claue Urgent – home page broken on live site after updating theme

Topic Resolution: Resolved

This topic contains 5 replies, has 2 voices, and was last updated by  Harry 1 month, 1 week ago.

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  • #33065

    Hello,

    We have just updated the theme and Woocommerce to the latest version and something seems to have broken the home page layout. As this is built with WP Bakery Page Builder it is likely something in this. We cannot update the plugin ourselves.

    On the home page, below the slider, the first three icon & text fields are missing next to the CUSTOMER REVIEWS box. Below that, a row of 3 promotions banners is missing and below that, a row of 4 image and text boxes is also missing. All of these are in Bakery Page Builder.

    Oddly, the slider as well as the last two elements built with Page Builder are appearing as per normal.

    We have never had this issue come up before. The site is live and as it is the home page, it is having a massive impact. Could you please advise what is causing this and provide a fix asap.

    Many thanks in advance for your assistance.

    #33068

    Hello, we’ve figured it out ourselves, no need to reply. 🙂

    #34364
    This reply has been marked as private.
    #34365

    Hi,

    Please go to Setting > Permalinks > Save and check, if issue still there please deactivate plugin one by one and check again.

    Kind regards

    Harry
    Premium Wordpress themes and plugins, Best WooCommerce theme https://themeforest.net/user/janstudio/portfolio?ref=janstudio

    #34366

    Hi Harry,

     

    Thank you for your quick reply.

    We’ve gone to permalinks but are lost as to what to ‘save and check’ as per your instructions. There are quite a few options there.

    Could you please clarify or perhaps send a screenshot?

    Many thanks in advance for your reply.

    #34367

    Can you send me login account to check?

    thanks

    Harry
    Premium Wordpress themes and plugins, Best WooCommerce theme https://themeforest.net/user/janstudio/portfolio?ref=janstudio

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