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FAQs

We will do our best to assist you with any issues related to our themes and plugins.

Pre Sale Questions

If you’re after only one item, simply choose the ‘Buy Now’ option on the item page. This will take you directly to Checkout.

If you want several items, use the ‘Add to Cart’ button and then choose ‘Keep Browsing’ to continue shopping or ‘Checkout’ to finalise your purchase. You can go back to your cart at any time by clicking on the shopping cart icon at the top right side of the page.

For more detail, please check at https://help.market.envato.com/hc/en-us/articles/203269700-How-Do-I-Purchase-An-Item

Welcome! You’re on your way to getting awesome support!

Item support is a service provided by many authors on ThemeForest and CodeCanyon. Having support for your purchased item means that the author will be available to you, the buyer, to iron out any potential issues you have in using the item.

For more detail, please check at https://help.market.envato.com/hc/en-us/articles/208191263-What-is-Item-Support-

Item support is a service provided by many authors on ThemeForest and CodeCanyon. Having support for your purchased item means that the author will be available to you, the buyer, to iron-out any potential issues buyers have in using the item.

For more detail, please check at https://help.market.envato.com/hc/en-us/articles/207886473-Extending-and-Renewing-Item-Support

Plugin Configuration

Themes include a number of perfect third-party plugins that greatly increase the theme opportunities and open new horizons for your store/blog. The installation of included plugins will be required once after the theme activation.

In case if automatic plugin installation fails (as a rule it is because of your server settings), you can install them manually via your Dashboard: Plugins > Add New > Upload Plugin > Browse plugins archives. Or via FTP, by uploading and extracting the plugin zip files into wp-content/plugins folder.

To update free plugins just click on update link from your Dashboard (Plugins > Installed Plugins).

To update premium plugins, connect to your server using FTP. Copy extracted plugins folders into wp-content/plugins/ . The latest versions of plugins you can find here.

Our theme (and any other custom theme) isn’t compatible with all third-party plugins by default. Unfortunately it’s impossible for theme author to make the theme compatible with all existing plugins.

All extensions are designed to work with default WordPress themes that’s why only default WordPress themes are compatible with all third-party plugins.

In this case you need to customize either plugin or theme to make them work properly together.

If you have appropriate knowledges you can do it by yourself (don’t forget about child theme!). If you don’t – we recommend to request developer help. Our customization team at your service.

Theme Configuration

Once you purchase the theme from themeforest, you'll be able to load 2 file type. a11
  1. All Files and documentation
  2. Installable Wordpress Theme File
If you select to download all files and documentation ( the zip name will be themeforest-xxx-xxxxx.zip ), you have to extract it out ( to get themename-vxx_xx.zip file ) before installing it to wordpress system.
Install theme via Wordpress Dashboard
a12
  1. Go to 'Appearance > Theme' section
  2. Click 'Add New' and select the 'Upload' option
  3. Upload the zip file
  4. All Done :)
Install theme via FTP
  1. Access to the file on your server using ftp editor program
  2. Go to 'wp-content/themes' folder
  3. Extract the zip file and put the themename-vxx_xx folder there
  4. Go to 'Wordpress Dashboard > Appearance > Theme' section to activate the theme
  5. All Done :)
Install Plugins
After you install the theme, there'll be a list of suggested and recommended plugins at the top of the wordpress dashboard. a13 If you already hide it out, you can go to 'Appearance > Install Plugins' section instead too. a14

Importing Demo Content

After activating the theme, there'll be suggested plugin listed at the top (if there aren't, you can go to 'Appearance > Install Plugins' section as well ).
Try installing and activating these following plugins ( as it effects the importing process ). You can also install all suggested plugins at this step as well.
import-sample-data
Then, go to 'Appearance > Gecko Sample Data > Choose Layout > Import Demo Data'
Follow the steps mentioned on the screen, then, you'll get the site like the demo :)

Can't import demo sample date

You can add below code in function.php line 2 in themes/gecko/function.php and try import again. This problem of hosting limit memory. After import complete you can remove code.
ini_set('memory_limit','128M');

- Log into your Envato Market account.

- Hover the mouse over your username at the top of the screen.

- Click ‘Downloads’ from the drop down menu.

- Click ‘License certificate & purchase code’ (available as PDF or text file).

For more detail you can check at here

We aim to help our clients if they need additional information about the theme’s options and features or have any unresolved difficulties with template. We are not able to provide support for code customization or third-party plugins!

To be helpful we prefer you contact us on Support Forum. We would be very grateful if you use ThemeForest comments for presale requests only or questions that are not related to support.

You may have questions about how an item works before buying. You may need help on how to use an item you’ve purchased or just want to tell an author how much you love their work. Great! Contacting an author is easy.

Comments Tab

Post your comment here for the author to see or read through existing comments, as your question may have already been answered. Item Comments are visible to everyone.

For more, please check at https://help.market.envato.com/hc/en-us/articles/203039054-How-to-Contact-an-Author