Home Forums Themes Support Claue Colors in order are different

This topic contains 12 replies, has 3 voices, and was last updated by  Harry 5 months, 3 weeks ago.

Viewing 13 posts - 1 through 13 (of 13 total)
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  • #16836

    Hi,

    The colors in order are different, the one in title which is the real order the user purchased is different than the colors in the shipping details.

    Please advise

    #16874

    Hi,

    It seems your site had a problem, I can’t do anything on your site. Are you updating it?

    #16992

    Hi,

    The website is now fixed, please fix this issue.

    Regards

    #16996

    Can I deactivate the WooCommerce default theme (Storefront) to check? I want to make sure the problem from our theme. Because I have checked at my localhost, everything is fine.

    #17044

    Yes, you can do it if you will enable it again within few minutes because the website is live.

     

    #17080

    any updates on this issue, we are facing huge problem in our invoices.

    #17087

    Hi,

    I checked your site and the products in order and saw the color in order doesn’t exist in product. Did you import your products from another site or create new?

    #17088

    Hi Harry,

    I’ve imported some of the colors from my old website and then i deleted some and re-entered them again.

     

    #17090

    I think this cause issue, could you try backup your site and clean up database.

    Best regards

    #17105

    I have cleaned the database and it seems that it worked for some products but i see other products showing strange details as per the below image, can you advise

    #17112

    Hi,

    This issue because you’re using multilingual so it have variation for both language, please try deactivate plugin WPML

    Best regards

    #17347

    Hi,

    I have investigated the issue and its not from WPML, the colors are very weird and the orders come with strange colors

    I cleaned the database and the problem is still exist, and FYI these products are just added not immigrated from old website

    #17366

    Could you deactivate Claue theme and activate default theme “StoreFront”, if issue still exist it not cause by our theme.

Viewing 13 posts - 1 through 13 (of 13 total)

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