Home Forums Themes Support Custom related products plugin not working

This topic contains 8 replies, has 2 voices, and was last updated by  Harry 11 months ago.

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  • #13376

    Hello,

    I read some tickets about related products on product detail page and I chose to download WooCommerce custom related products. For each products I selected 4 related products but they are not appearing on my website ! Sometimes there is no related product at all, sometimes there are some other products that have the same tags …

    Do you know if there is a conflict between the theme and the plugin ? What can I do to fix this and make sure the products I selected always appaear and that it’s not random ?

    Thanks in advance,

    Best regards,

    Laurie

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    #13397

    Hi,

    We use this plugin https://wordpress.org/plugins/custom-related-products-for-woocommerce/ it work well with our theme.

    Best regards

    Harry
    Premium Wordpress themes and plugins, Best WooCommerce theme https://themeforest.net/user/janstudio/portfolio?ref=janstudio

    #13439

    It still does not work …. It is really time consuming to take each product and add 4 related products manually and i did it once with Woo Custom related products now I downloaded the one you told me to do it again but it does not work : see here : https://manora.co/produit/collier-poire/

    What can i do please ?

    #13447

    Hi,

    You have to deactivate old plugin for new plugin work. I deactivate old plugin it now work well

    Best regards

    Harry
    Premium Wordpress themes and plugins, Best WooCommerce theme https://themeforest.net/user/janstudio/portfolio?ref=janstudio

    #13455

    No it doesn’t work … 🙁

    See this product : https://manora.co/produit/collier-poire/?preview_id=6273&preview_nonce=cc6d7e0882&_thumbnail_id=6275&preview=true

    I have zero related products whereas on my backend I chose 4 !

    #13460

    Sometimes there are 3 products out of 4, sometimes nothing ! But I would like to always have the four products I chose manually.

    thanks

    Laurie

    #13466

    Hi,

    Please go to Claue > Theme Option > WooCommerce > Product Detail Settings > Number of product to show = 4

    You have to set up related product for each product.

    Best regards

    Harry
    Premium Wordpress themes and plugins, Best WooCommerce theme https://themeforest.net/user/janstudio/portfolio?ref=janstudio

    #13477

    Well I don’t know what’s happening but it bugs a lot. Sometimes when i click on the product the image gallery and the related products do not appear. I have to refresh like 4 four times to see it.

    Do you know why ?

    thanks,

    Laurie

    #13483

    Which browser you’re using. If Chrome, please press Ctrl/Cmd + Shift + R to clear cache.

    Best regards

    Harry
    Premium Wordpress themes and plugins, Best WooCommerce theme https://themeforest.net/user/janstudio/portfolio?ref=janstudio

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