Home Forums Themes Support Gecko Customer is not getting Order Confirmation mail from Us

This topic contains 7 replies, has 2 voices, and was last updated by  Harry 3 months, 1 week ago.

Viewing 8 posts - 1 through 8 (of 8 total)
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  • #27643

    Hello there , I have facing a problem from your theme , when someone is Purchasing any product from my store I get a confirmation email but the buyer is not getting any order confirmation mail , I have checked all the Woo-commerce option everything looks good, please help me n this regard , I am missing so many order that is unexpected , please response me when you are available,if you have any question please let me  know,thanks

    Kind Regards

    Julie

     

    #27646

    Hi Julie,

    Thank you for choosing our theme.

    Could you try go to WooCommerce > Settings > Emails > New Order > Click to edit and check in Enable this email notification.

    If issue still there, please install plugin https://wordpress.org/plugins/smtp-mailer/.

    I tried account you sent but can’t access dashboard. If you send me again, please check in “Set as private reply”

    Kind regards

    Harry
    Premium Wordpress themes and plugins, Best WooCommerce theme https://themeforest.net/user/janstudio/portfolio?ref=janstudio

    #27659
    This reply has been marked as private.
    #27678

    Hi Julie,

    You lost “customer” in recipient field http://prntscr.com/luqoh0 i help you added, please check.

    Regards

    Harry
    Premium Wordpress themes and plugins, Best WooCommerce theme https://themeforest.net/user/janstudio/portfolio?ref=janstudio

    #27689

    Hello ,thank you for your update , I have just checked and made a fake order but still now my customer is not getting any order confirmation e-mail , It is so frustrating ,please fix that

    Kind Regards

    Julie

    #27692

    Hi Julie,

    The plugin SMTP doesn’t work. Please follow document at https://wphowto.net/smtp-mailer-plugin-for-wordpress-1482 after done, please test at SMTP Mailer > Test Email and fill your email not site admin email to check http://prntscr.com/luy52c when it work.

    Regards

    Harry
    Premium Wordpress themes and plugins, Best WooCommerce theme https://themeforest.net/user/janstudio/portfolio?ref=janstudio

    #27766

    I am following you as you suggested but not working , you are not helping me , you are just suggesting , it’s really frustrating to anyone , please fix the issue

    #27770

    Hi,

    This issue from your site not our theme.

    We only can give you the topic how to do we not owner your email to config.

    Is your email is gmail? You should check your email config https://www.arclab.com/en/kb/email/how-to-enable-imap-pop3-smtp-gmail-account.html

    If issue still there please contact your hosting support for port of your server.

    Regards

    Harry
    Premium Wordpress themes and plugins, Best WooCommerce theme https://themeforest.net/user/janstudio/portfolio?ref=janstudio

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