Tagged: Request for a Refund .
May 30, 2018 at 11:35 am #21076
1.what is admin account and admin password ? like email and password of shoplify login?
2. On the top bar there is phone number ,i did delete phone number just like you told me .the phone contact is still there .i try to change phone number too,it is not working either .the phone number is not change .everything is the same.
3.and if i click my hamberger menu> check my product > 3.1 if i try to click the colors of the product they not match the true color and some of the product picture is missing.
3.2 the product picture in slide show is not the picture i want .it is turn out to be varient pictures : like 4 exactly same picture x 4
3.3 At the main content .i want show others product you might like after reviews .but instead there is huge picture of another products before review which’s look so weird .
3.4 when i click at the size s,m,l,xl.it turn out to be changing color instead.
4. continue shopping & update cart the button& check out &paypal botton are so close together .it’s look bad .
5. what i do wrong ? because there is too much error .
did i place theme code in the wrong line or Did i not get the update version ?but i just bought the theme a week ago .
hope to talk to you soon .May 30, 2018 at 11:50 am #21080
1. Yes. the admin account is the account to login your shopify dashboard.
After logged in please follow this screenshot to customize your site http://take.ms/q5EVor
2,3,4. I check your site but now don’t see any product to check. Please give me the link
I need admin account to closer check on your site.
Premium Wordpress themes and plugins, Best WooCommerce theme https://themeforest.net/user/janstudio/portfolio?ref=janstudioMay 30, 2018 at 2:24 pm #21093This reply has been marked as private.May 30, 2018 at 2:32 pm #21094
about products, look at swimwear section ,i only add products in that section.that’s why you can’t see product on home page .
about problem No.6 the stripe is there when i customize but when i use full screen more the stripe is gone is that normal .May 30, 2018 at 9:12 pm #21109
i have some problem with my password ,it always hard to access ,not like it use to be ,
i will give you access as a staff instead ,could you give me your email?May 30, 2018 at 9:15 pm #21110
store address ->1.sassytopic.myshoplify.com(but my store name is sheqe though,i don’t know how to change this ) 6.i also try to test the slideshow at the bottom i can’t remove long black stripe out too ,please check that too . i just want to add picture for my web banner but i dont know what kind of section i have to use to create that .May 30, 2018 at 9:30 pm #21111May 30, 2018 at 10:36 pm #21113
2. I have just checked, it works normally, please try to change once again
3.1, 3.3, 3.4 We are finding the solution to fix this issue, please stay tuned.
3.2. If you add more product it will display normally
4. It was fixed.May 31, 2018 at 10:01 am #21139
Hi ! again (i will use number to track the question so i can find the answer easily)
2. i want to delete the phone icon and number not just changing the number ,please show me how to do that
7.the Other fine products section is always stay above review .i think it will be better if review section is over others fine product .
the review plugin customer support try to help me and it worked for short amount of time ( review section was over others fine product .) but the result did not last long .the reviews went below others fine product again .i am not sure that this is about the coding or not .please check it for me .
8. the problem No.4(4. continue shopping & update cart the button& check out &paypal botton are so close together) is back to the same way that it was again .they are so close together &continue shopping is on top of update cart
i also send you two file of picture too ,check them out .
please help , .May 31, 2018 at 5:11 pm #21156
2. please follow this video http://take.ms/0eNFr
7. Please try this app for product review https://apps.shopify.com/product-reviews
8. This is on my screen https://monosnap.com/file/TT44ckW8xXLHzIBT2ZIs4Fnov2SQfW#
Premium Wordpress themes and plugins, Best WooCommerce theme https://themeforest.net/user/janstudio/portfolio?ref=janstudioJune 1, 2018 at 12:20 am #21176
Hello ! again
according to problem No.3 ->i resend some of the old questions. i hope you not forget about it.
->there are new questions on3.5 &3.6 & 9.&10
3.1and if i click my hamberger menu> check my product > 3.1 if i try to click the colors of the product they not match the true color and some of the product picture is missing.
3.2 the product picture in slide show is not the picture i want .it is turn out to be varient pictures : like 4 exactly same picture x 4 (ok, i will try to add more product)
3.3 already fixed.
3.4 when i click at the size s,m,l,xl.it turn out to be changing color instead.
3.5(a new problem)the picture in the slideshow is separate out from the main picture while some don’t have this problem
3.6 and scroll botton is at middle -bottom section.(problem3.6 comes with problem 3.5)
9. how to add payment band i accept only paypal (and paypal accept most debit & credit card ) i want to have clear payment band (like the example i send ,it will even better if it is a color band ),how to do that ? i add files at the bottom (i accept all except apple pay )
9.1 do paypal except amex?
10.how to add lazy scroll up button?June 1, 2018 at 12:33 am #21181
11. where to customize sell pop up ?,i can’t find it.
12. how to create customer account login /account register ? why it did not appear on the top bar for customize?
Hope to talk to you soonJune 1, 2018 at 12:35 am #21183
sorry the picture is not clear.i just resend a new oneJune 1, 2018 at 12:29 pm #21195
3.1 Please upload your image for separate variation http://take.ms/0ALiJ
3.2, 3.4 We are finding the solution to fix this bug. A new version includes bug fixes will be released soon, please kindly stay tuned.
3.5 This because your images don’t have same dimension, please crop your image to same dimension before upload
9.Please go to Customize Theme > Section > Footer > Subscription Form > Code below the form and change your image path http://take.ms/0Vrz3
11. Please change in Theme Settings > Sale Pop
12. Please go to Admin > Settings > Checkout and follow this screenshot http://take.ms/jNDws
Premium Wordpress themes and plugins, Best WooCommerce theme https://themeforest.net/user/janstudio/portfolio?ref=janstudioJune 1, 2018 at 3:22 pm #21203
At this point I can not use your theme as it was advertised(the demo look good and work fine .mine is not) .i think there are too many bugs and a big one that i face right now 1.the colors that do not match the varient (and some picture also missing )
i click one color and another color show up .all the color are messed up.
2.when i click the size ,the picture is changing (it should not be changing at all,only the size should be changing)
3.the picture band under main picture show the same picture x4 times (like showing all the varients but not the picture i want )
these 3 things make the site look very unprofessional and make the customer loose trust in the site .
and the download is a bit slow than good site should be (while other site that i use is fast so there is no problem with my wifi at all .i test this at the same time)
many time i click safe the customization i made .sometimes the customization just never change or change but (i think it works)it comes back to the way it used to be and i have to redo this again and again until it worked .with others theme that i used before,i don’t have to do something like this at all.it take a lot of time to fix these things .
Although your customer support is good .i can’t waste my time wait for you to fix these bugs anymore ,i have to move on with my business.
There are many issues with this theme and I don’t have time to fix them and i don’t want to wait for a development or anything at all .i just want a refund for a theme and support (i pay for 1 year support.)
*please also tell me when you will give back the money .so i can check with the bank.
i hope you understand my situation .
Thank you for your time and hope to talk to you soon.
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