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This topic contains 9 replies, has 2 voices, and was last updated by  Harry 2 months, 1 week ago.

Viewing 10 posts - 1 through 10 (of 10 total)
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  • #29621
    Fresh
    Support Expired

    Dear Support,

    Thank you for the beautiful theme, i am having a problem with sign up form. I contacted mail chip regarding the issue, they said i must contact are you. I get an error message when i try to sign up as customer.  The support message from mailchip is below.

    “Ok so what I would recommend doing is reaching out to your API developer and having them insert the list id ” fdee76345c” . Right now you have a different list id connected to the API therefore that is why the call is not being made. Upon changing the list id to the one previously stated your potential subscribers should be able to subscribe on your sites signup!”

    Many Thanks

    #29632

    Hi Fresh,

    Thank you for choosing our theme and your kind words!

    Could you please send me the error message and your site url to check.

    Thanks

    Harry
    Premium Wordpress themes and plugins, Best WooCommerce theme https://themeforest.net/user/janstudio/portfolio?ref=janstudio

    #29639
    Fresh
    Support Expired

    Hi Harry

    This is my site URL https://hiphopfashionguru.com/

    Error message is “Oops something went wrong please try again later.

    I have installed affiliate program on my site when import images they come in different size. Can anything be done about that? I tried woolimit plugin didn’t work I’m try to make images the same size on the site.

    Thank you, for your support.

    #29648

    Hi Fresh,

    Please follow this topic https://kb.mc4wp.com/fix-the-oops-something-went-wrong-error/

    Kind regards

    Harry
    Premium Wordpress themes and plugins, Best WooCommerce theme https://themeforest.net/user/janstudio/portfolio?ref=janstudio

    #29671
    Fresh
    Support Expired

    Hi Harry,

    Thank you for the link, i have already checked the link and i contacted  mailchip they look into it they said i must contact you the message i received on live chat is below:

    “Ok so what I would recommend doing is reaching out to your API developer and having them insert the list id ” fdee76345c” . Right now you have a different list id connected to the API therefore that is why the call is not being made. Upon changing the list id to the one previously stated your potential subscribers should be able to subscribe on your sites signup!

    The error i  can see on mailchip is below.

    ERROR: Form 4073 > MailChimp API error: 404 Not Found. Resource Not Found. The requested resource could not be found.
    Request: PUT https://us20.api.mailchimp.com/3.0/lists/403fa0ee07/members/5111734642a0813a67b60e6959fc1f92 – {“email_address”:”dida***********@gm***.com”,”interests”:{},”merge_fields”:{},”status”:”pending”,”email_type”:”html”,”ip_signup”:”79.67.56.103″}
    Response: 404 Not Found – {“type”:”http://developer.mailchimp.com/documentation/mailchimp/guides/error-glossary/”,”title”:”Resource Not Found”,”status”:404,”detail”:”The requested resource could not be found.”,”instance”:”103a735c-ce6d-44ab-a01c-51e6433f931f”}

    Mailchip support team believe they is something missing on the theme thats why the sign up form is not working.

    Many Thanks

     

    #29673

    Could you send me your site admin account and mailchimp acount to check. Make sure set as private reply.

    Thanks

    Harry
    Premium Wordpress themes and plugins, Best WooCommerce theme https://themeforest.net/user/janstudio/portfolio?ref=janstudio

    #29675
    Fresh
    Support Expired
    This reply has been marked as private.
    #29676

    Hi,

    The issue because you forgot check in “Lists this form subscribes to” http://prntscr.com/mx3a92

    Kind regards

    Harry
    Premium Wordpress themes and plugins, Best WooCommerce theme https://themeforest.net/user/janstudio/portfolio?ref=janstudio

    #29680
    Fresh
    Support Expired

    Dear Support,

    I had everything set up right and I just forgot that, thank you very much for your support. I will purchase more themes from you in the near future. Keep up the good work.

    Cheers

    #29681

    Thank and have great day!

    Harry
    Premium Wordpress themes and plugins, Best WooCommerce theme https://themeforest.net/user/janstudio/portfolio?ref=janstudio

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