November 11, 2017 at 8:16 pm #13107
We bought the plugin, we will do the test on our dev server
We need integration for the tested on our site “dev”
Replace your modal by that of the plugin?
Best regardsNovember 11, 2017 at 9:09 pm #13109
Please provide us information on dev site, I will help you integrate.November 15, 2017 at 6:23 am #13253
Once the customer buys a plugin or a template on the site, he meets too often problems to get support, “a classic on” the codecanyon
the envato team should do something
You are not very serious as an author.
We made screenshots, to send the team envato
We have received no support from you since the purchase.
Still waiting for help on
Hide share buttons 1 day, 4 hours ago
No badge displayed? 3 days, 6 hours ago
Forum 3 days, 9 hours ago
Since buying the model, you have not really helped
12 months of support, and the response time is very long.
I am already disappointed with your support,
You are on the codecanyon site, to take advantage of people and not to give them help
Thank youNovember 15, 2017 at 9:32 pm #13313
I have replied to the relevant topics, please kindly check.
Thank youNovember 17, 2017 at 8:18 pm #13454
When will you send me the integration of the plugin on our child template? since we received nothing.
You have requested the admin information you have received
Still not connected to the site since.
Have you solved the problem on modal design? since we are waiting and our website still in production, 1 month ago
I would like to launch our website before the end of the month.
To date the problems are not solved, there is already 1 month that we wait
If the problems before the end of the month are not solved, I will make my request for reimbursement near the team envato
The problem on the design of the modal.
The problem on the badges of the users no badge is displayed.
Otherwise all in all it’s a very good template
Correct the problems as soon as possible, please,
Thank youNovember 17, 2017 at 10:16 pm #13465
We now still can’t view your site. Could you unlock our IP 126.96.36.199 and 188.8.131.52 we can’t do anything if we can’t check your site.
Premium Wordpress themes and plugins, Best WooCommerce theme https://themeforest.net/user/janstudio/portfolio?ref=janstudioNovember 18, 2017 at 8:11 am #13504
We regret that we can not respond to your request.
Now stop finding excuses, you know it from the beginning
No more access to the site will be given, only one person is allowed to have access. The authorized person is “Foster”
Access is prohibited to unauthorized persons.
Thank youNovember 18, 2017 at 10:27 am #13518
Foster is here. Now I can login to your site, but the FTP account is incorrect, could you please give me once again? Also please install the login Modal plugin which you said in other conversation. I will help you integrate it into our template.
Hope you clearly understand my idea.
Thank youNovember 18, 2017 at 8:27 pm #13533
You asked to have an admin account that you had.
You are connected to “18/11/2017” “04:38”
so why ask for an admin account
If it’s to do that, do not do anything
no support I delete your account.
Exactly you did not do anything?
We have a log that confirms that you have made no change.
another proof for envato.
Now you asked to have an ftp account for what to do
Are you talking about the plugin here?
I test it on a test site
I’m talking about replacing your modal by the plugin here https://codecanyon.net/item/armember-complete-wordpress-membership-system/17785056
Have integration on our child template
PS:Still not solved the design problem for the modal? A month ago you said we will find a solution
Thank youNovember 18, 2017 at 9:38 pm #13535
I don’t do anything because the admin account of your site does not have permission to check and debug. So I want an FTP account to check the problem on our theme. Do you understand what I mean?
Regarding the plugin, if you want to integrate with our theme, I will help you do that, but please install on your site first.November 20, 2017 at 12:55 am #13603This reply has been marked as private.November 20, 2017 at 6:56 pm #13637This reply has been marked as private.
Premium Wordpress themes and plugins, Best WooCommerce theme https://themeforest.net/user/janstudio/portfolio?ref=janstudioNovember 20, 2017 at 10:48 pm #13647This reply has been marked as private.November 21, 2017 at 8:11 pm #13678
I’m sorry for you, we will delete the ftp account because you do not respect the conditions and schedules.
Foster: your team and you not even very serious,
You are a serious company
It has already been a month since this lasted.
I’m sick of it
You leave us no choice to send a complaint to envato
For lack of support on your product.
Thank youNovember 21, 2017 at 8:52 pm #13682
Please calm down, There is the time zone difference and we respond slowly during weekends. Please accept my request one again, I will help you solve all above problems.
You must be logged in to reply to this topic.