Home Forums Themes Support Claue Important: Product image not changing

This topic contains 17 replies, has 2 voices, and was last updated by  ArtK 2 months, 1 week ago.

Viewing 15 posts - 1 through 15 (of 18 total)
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  • #28072

    Dear Harry,

    Hope you are doing good. We are introducing variable products in our production this week. However, the product images are not changing on selecting attribute value. In our case size.

    I checked in console and it shows a javascript error? This seems a conflict between claue and stripe plugin from woocommerce. This is ofcourse not good since without stripe we make zero money and hence stopping the stripe plugin is not an option 🙁

    I will write to the developer if you confirm that your code is all ok. However we feel the conflict is only with claue and hence writing to you. We really need this fixed as majority of our money will come from variable products and right now its not working 🙁

    Have a nice morning and I will give you staging on request rapidly.

    Best Regards,

    Founder, Ak

    #28073
    This reply has been marked as private.
    #28075
    This reply has been marked as private.
    #28078

    Hi,

    Could you send me the account of staging site?

    I send the js conflict with Analytics code http://prntscr.com/m4an4e.

    Kind regards

    Harry
    Premium Wordpress themes and plugins, Best WooCommerce theme https://themeforest.net/user/janstudio/portfolio?ref=janstudio

    #28080
    This reply has been marked as private.
    #28081

    Hi,

    I changed to default theme Storefront it still have same issue, it maybe issue cause by https link on your staging site. Please try this https://github.com/woocommerce/woocommerce/issues/14149#issuecomment-292776758

    Kind regards

    Harry
    Premium Wordpress themes and plugins, Best WooCommerce theme https://themeforest.net/user/janstudio/portfolio?ref=janstudio

    #28082

    Hi Harry 🙂

    I checked the site in storefront theme and there is no issue with image change.

    Images are changing as expected in storefront.

    Can you kindly verify the same on your end?

    Thanks,

    Founder, Ak

    #28083

    Hi,

    I checked with our theme the image change still work well. I tell you the issue related to Stripe.

    Kind regards

    Harry
    Premium Wordpress themes and plugins, Best WooCommerce theme https://themeforest.net/user/janstudio/portfolio?ref=janstudio

    #28086
    This reply has been marked as private.
    #28088

    Hi Ak,

    I understand your issue.

    Please disable plugin WPA Variation Swatch.

    Kind regards

    Harry
    Premium Wordpress themes and plugins, Best WooCommerce theme https://themeforest.net/user/janstudio/portfolio?ref=janstudio

    #28089

    Hi,

    I disabled the plugin in staging. Still problem not solved 🙁

    Regards,

    Founder, Ak

    #28090

    Hi,

    I’m sorry for the issue. I check and see problem with default style. We will fix and update soon.

    Kind regards

    Harry
    Premium Wordpress themes and plugins, Best WooCommerce theme https://themeforest.net/user/janstudio/portfolio?ref=janstudio

    #28093

    No problem dear Harry 🙂

    I am happy I help you improve your theme. Will wait for your update.

    Have a good sleep.

    Best Regards,

    Founder, Ak

    #28174

    Dear Harry,

    Can you please let me know when you will issue the fix / update about this? 🙂

    I am asking since I will launch more than 100 products next week all of which are variable and I will start marketing where 100s of people will visit the website to buy. If the product image is not changing, I am afraid to launch high value products since people might return if they buy looking at wrong product image 🙁

    Thanks a lot. I am really sorry about asking you since I know you are very fast with everything and your work is outstanding 🙂

    Best Regards,

    Founder, Ak

    #28177

    Hi ArtK,

    We still working on this issue. When done we will update.

    Kind regards

    Harry
    Premium Wordpress themes and plugins, Best WooCommerce theme https://themeforest.net/user/janstudio/portfolio?ref=janstudio

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