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This topic contains 7 replies, has 5 voices, and was last updated by  Foster 1 month, 1 week ago.

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  • #57

    Theme Installation

    Once you purchase the theme from themeforest, you’ll be able to load 2 file type.
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    1. All Files and documentation
    2. Installable WordPress Theme File

    If you select to download all files and documentation ( the zip name will be themeforest-xxx-xxxxx.zip ), you have to extract it out ( to get themename-vxx_xx.zip file ) before installing it to wordpress system.

    Install theme via WordPress Dashboard

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    1. Go to ‘Appearance > Theme’ section
    2. Click ‘Add New’ and select the ‘Upload’ option
    3. Upload the zip file
    4. All Done 🙂
    Install theme via FTP
    1. Access to the file on your server using ftp editor program
    2. Go to ‘wp-content/themes’ folder
    3. Extract the zip file and put the themename-vxx_xx folder there
    4. Go to ‘WordPress Dashboard > Appearance > Theme’ section to activate the theme
    5. All Done 🙂
    Install Plugins

    After you install the theme, there’ll be a list of suggested and recommended plugins at the top of the wordpress dashboard.

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    If you already hide it out, you can go to ‘Appearance > Install Plugins’ section instead too.

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    #769
    waqsajaz
    Support Expired

    I am facing problem in activating “Helpdesk Addons” while installation was ok. kindly let me know whats the issue in iterror on activating the plugin

    #777

    Hi,
    Thank you for purchase, we move your topic to correct forum at http://support.janstudio.net/forums/topic/bug-with-helpdesk-addons/
    Can you reply us in new topic and send us temporary admin account as private. We will take a look and help you solve your problem.
    Thanks & best regards!

    #8176
    Nickspain
    Supported

    hi I am having problems loading sample date for the different sample themes.

     

    i have uploaded the plugins and activated them all

    the problem i have is that they do not show under appearances . so i can’t select a shop version .

    Nick

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    #8180
    Nickspain
    Supported

    sorry you want me to do something ?

    #8186

    Hi Nickspain,

    Thank you for choosing our theme.

    Now you import sample data by navigate to Dashboard > JanStudio > Install Sample Data.

    Best regards

    #8328
    curiousworld
    Supported

    I have tried this and it is not working. I have installed via zip on my local wordpress site – dev site – and my actual online site and each time the zip fails saying can not find Style sheet!  really frustrating. I have then tried the FTP option but the file you refer to is not there. I have found a zip in the zip which I have unpacked and added but still nothing but a blank site. After 2 hours of what feels like banging my head against a brick wall I have had to go for the $50 Install option which I am really fed up with. With other templates I have bought through Theme Forest there has been a simple zip install with no problems.

    Help please

    NB: regarding help, if this is the incorrect point to raise my issues, where do I go to raise it.  Thanks again

    #8330

    Hi,
    If you install on the online site, please give me a temporary admin account, Our team will take a look and help you solve
    Thanks

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