Home Forums Themes Support Gecko Multi Currency Issue

Topic Resolution: Resolved

This topic contains 23 replies, has 4 voices, and was last updated by  by the sea 2 months, 3 weeks ago.

Viewing 15 posts - 1 through 15 (of 24 total)
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  • #3821
    by the sea
    Supported

    Hi Gecko,

    My base currency is IDR (Indonesian Rupiah), when i use this currency, theres no problem at all..

    but when I use USD, weird thing happens, please check the attachments

    Thank you.

    Attachments:
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    #3827

    Hi,

    I update some plugins and saw it work normal.

    Can you check it again.

    If still have issue you can try to disable Geolocate in Woocommerce > Settings > General.

    https://monosnap.com/file/gBgi6ssnZCpq5EpZj1C0yNKxIgXrnv#

    Best regards

    #3880
    by the sea
    Supported

    Hi Harry,

    The problem still persists. can you please also check with other payment gateway?  please try paypal standard or midtrans as we still got the problem when we use these payment gateway(It’s showing the right amount when I use the check payment gateway).

     

    thank you

    #3913

    Sorry for late reply,

    Yes, i change to another payment gateway it show correct. Now Paypal payment have issue with WooCommerce 3.0.5

    can you try this article https://github.com/woocommerce/woocommerce/issues/14956.

    Best regards

    #3943
    by the sea
    Supported

    Hi Harry,

    I read this article https://github.com/woocommerce/woocommerce/issues/14956 and it seems that my issue is not the same.

    I use USD and try to check out with paypal, but apparently the one that paypal get is my IDR price(but with USD symbol) not the USD one.

    so when customer buy it supposed to be USD $71 (base currency – IDR 960.000) but instead they are charged for USD $960.000

    please help me to sort this issue. i’m pulling my hair right now.

     

    Thank you.

     

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    #3951
    fbekas
    Supported

    I am also facing the same issue, I have tested this with the bank account payment method.

    For example I have a product selling for $100AUD (AUD being the base currency which is set).

    A customer then want to purchase this product in Euros so they purchase it for 60 Euro.

    I then check the order in the back end of the site and it is showing 100 Euro instead.

    So it has switched the value with the base currency.

    Any ideas?

    #4003
    fbekas
    Supported

    I have also tested with paypal and am experiencing the same issue as above.

    #4005

    Sorry guys, we still investigating this issue, please stay await when have solution we will reply you soon.

    Thanks

    #4075
    fbekas
    Supported

    Hey I noticed an update to the theme is now available. The changelog stated updates to the currency converter so I updated but the issue is still there.

    Has anyone else updated and tested? This is causing major delays in selling internationally!

    #4076
    by the sea
    Supported

    Yes, I update my theme just now. but the issue still there.

    Or can you suggest us other currency converter plugin that works with gecko theme?

    I try to use aelia currency converter but it didn’t work (I use Aelia for my previous theme).

    #4101

    Hi you guys,

    We are so sorry for the late, We are still finding the solution to fix this issue. We will inform you guys when it’s done, please kindly stay tuned.

    Foster

    #4111

    Hi you guys,

    We have fixed this issue, Please delete JAS Addons plugin and reinstall it.

    Thank you for your patience

    Best regards,

    Foster

    #4147
    fbekas
    Supported

    Hi Foster,

    How do we reinstall the JAS Addon? It was supplied with my theme and isnt available in the WordPress Plugins section?

    Thanks

    #4155

    Hi guys,

    You can deactivate plugin JAS-Addon and delete exist, after that it will display message to you can reinstall this plugin.

    Best regards

    #4156
    by the sea
    Supported

    Hi Foster,

    Thank you, but there’s still a minor problem, I need to round up the Paypal price so it’s matched with the cart total price.

    (When I tried to order, in checkout page it’s USD $165 but in Paypal payment page it’s 164,81 I need to round it up )

    Thank you.

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