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    • #40512
      pastortrevor
      Support Expired

      Hello I am using Elementor with Claue and I created a blog archive page here…

      18Thirty6 Blog

      As you can see the photos are not showing up on the website but they do show in edit mode. Could you please help resolve this. Thanks.

      Trevor

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    • #40516
      pastortrevor
      Support Expired

      also what is the page Title Selector? It is set for “h1.entry-title” in Elementor but I can’t hide the title on the photos for my blog archive. See file.

       

      Thanks

      Trevor

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    • #40518
      Harry
      Support Expired

      Hi Pastrotrveor,

      The account you sent can’t access dashboard. Can you grant permission for account as admin that we can check.

      Kind regards

      Harry
      Premium Wordpress themes and plugins, Best WooCommerce theme https://themeforest.net/user/janstudio/portfolio?ref=janstudio

    • #40519
      pastortrevor
      Support Expired

      Sorry please try again. It should work now.

       

      Trevor

    • #40534
      Harry
      Support Expired

      Hi Trevor,

      The issue because this option “Enable image replacement” of plugin OptiMole – Image optimization.

      I turn off this option and now the image on blog show https://prnt.sc/103xlot

      Kind regards

      Harry
      Premium Wordpress themes and plugins, Best WooCommerce theme https://themeforest.net/user/janstudio/portfolio?ref=janstudio

    • #40538
      pastortrevor
      Support Expired

      I appreciate you figuring this out but I need these images optimized. How can this be fixed to accept the optimized images please?

      Thanks

    • #40539
      Harry
      Support Expired

      It now our theme use function of Aqua Resizer script https://www.wpexplorer.com/resize-wordpress-images-on-the-fly-with-aqua-resizer/ and it only work with image located in our site folder you can use this plugin to optimize https://wordpress.org/plugins/wp-smushit/ or change setting of CDN load the images after crop.

      Kind regards

      Harry
      Premium Wordpress themes and plugins, Best WooCommerce theme https://themeforest.net/user/janstudio/portfolio?ref=janstudio

    • #40540
      pastortrevor
      Support Expired

      Ok I found a work around. Optimal allows me to filter out files so I have filtered out one for test and it worked. Thanks so much.

    • #40592
      pastortrevor
      Support Expired
      This reply has been marked as private.
    • #40595
      pastortrevor
      Support Expired
      This reply has been marked as private.
    • #40596
      Harry
      Support Expired

      Hi Trevor,

      Please go to Product > Attributes and change Color type to Color and size to Label.

      Kind regards

      Harry
      Premium Wordpress themes and plugins, Best WooCommerce theme https://themeforest.net/user/janstudio/portfolio?ref=janstudio

    • #40597
      pastortrevor
      Support Expired

      Thank you. I didn’t change this. Did it get changed when I updated the theme? Thanks again.

    • #40601
      Harry
      Support Expired

      Hi Trevor,

      I check your site it still work well https://prnt.sc/10652yp

      Please try clear cache on your browser and check again.

      Kind regards

      Harry
      Premium Wordpress themes and plugins, Best WooCommerce theme https://themeforest.net/user/janstudio/portfolio?ref=janstudio

    • #40647
      pastortrevor
      Support Expired
      This reply has been marked as private.
    • #40649
      Harry
      Support Expired

      Hi Trevor,

      1. Please go to Claue > Theme Option > WooCommerce > Product Detail Setting >Add to cart behavior > Slide Sidebar

      2. Can you take a screenshot describe more the issue. It now we still not clear.

      Thanks

      Harry
      Premium Wordpress themes and plugins, Best WooCommerce theme https://themeforest.net/user/janstudio/portfolio?ref=janstudio

    • #40650
      pastortrevor
      Support Expired

      Ok I had some help with the first issue of the cart pop-up. That is working but still need help with the second issue “Product images”

      Also is it possible to have thumbnail images in the quick shop pop-up?

       

      thanks

    • #40651
      pastortrevor
      Support Expired
      This reply has been marked as private.
    • #40658
      Harry
      Support Expired

      Hi Trevor,

      1. Please add image for color gallery https://prnt.sc/10ay6cr

      2. I’m sorry we don’t support product thumbnail for quickview.

      Kind regards

      Harry
      Premium Wordpress themes and plugins, Best WooCommerce theme https://themeforest.net/user/janstudio/portfolio?ref=janstudio

    • #40671
      pastortrevor
      Support Expired

      Thank you. Is it possible to have product details section in accordion mode default to open like the attached screenshot?

       

      Thanks

       

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    • #40676
      pastortrevor
      Support Expired

      Just found this as well. I really need this fixed ASAP. This is why I can’t see the thumbnails in Quick Shop. See the screenshot. Can you help fix this please. Thanks.

      • This reply was modified 3 years, 1 month ago by pastortrevor.
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    • #40685
      Harry
      Support Expired

      Hi Trevor,

      Did you edit something? I see the site it now not load file slick.css and it loaded file jas-claue-parent-style.min.css.

      If you want minify CSS file i recommend use plugin Autoptimize https://wordpress.org/plugins/autoptimize/

      Kind regards

      • This reply was modified 3 years, 1 month ago by Harry.

      Harry
      Premium Wordpress themes and plugins, Best WooCommerce theme https://themeforest.net/user/janstudio/portfolio?ref=janstudio

    • #40687
      pastortrevor
      Support Expired

      I was using a plugin called Asset CleanUp: Page Speed Booster but switched to SG Optimizer since I use SiteGround as my host. I have used both many times before with no issues. I didn’t change the file myself I guess one of these plugins may have but it’s never happened before.

      I do have a plugin Simple Custom CSS and JS I use for small css modifications (using the built-in css mod area didn’t work) but this should not have caused an issue. I have used it many times as well and on many websites. I have tried deactivating all of them but nothing has worked. Again, I haven’t touched any files and only used these plugins. I have used all of these plugins many times and this has never happened. Please can you help.

       

      Thanks

       

      Trevor

    • #40688
      Harry
      Support Expired

      Hi,

      I see the conflict related to plugin “Happy Elementor Addons”, I deactivate this plugin and now the issue solved.

      Kind regards

      Harry
      Premium Wordpress themes and plugins, Best WooCommerce theme https://themeforest.net/user/janstudio/portfolio?ref=janstudio

    • #40689
      pastortrevor
      Support Expired

      Thanks so much. Is it possible to have product details section in accordion mode to open as default on product page?

       

    • #40720
      pastortrevor
      Support Expired
      This reply has been marked as private.
    • #40725
      pastortrevor
      Support Expired

      Also on my Shop page the mini cart  style is not working. It works on my other pages but not the built in WooCommerce pages. See screenshot.

      I also asked this in the previous post…

      please tell me where I can change the title of the Mini Cart and the View Cart button at the bottom? I can alter some code if needed with snippets but need to know the code. I am using the term Bag instead of Cart so “View Bag” and “Mini Bag”

       

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    • #40732
      Harry
      Support Expired
      This reply has been marked as private.

      Harry
      Premium Wordpress themes and plugins, Best WooCommerce theme https://themeforest.net/user/janstudio/portfolio?ref=janstudio

    • #40736
      pastortrevor
      Support Expired

      Thank you so much for trying to figure out the accordion issue. Yes the mini shop is fixed but I thought you fixed it. I haven’t done anything to it. Just glad it’s working. I will try and figure out the Loco Translate plugin and give it a go. Thanks for the advice.

       

      Trevor

    • #40740
      pastortrevor
      Support Expired
      This reply has been marked as private.
    • #40745
      Harry
      Support Expired

      Hi Trevor,

      Try change text in Loco > plugin > WooCommerce.

      Kind regards

      Harry
      Premium Wordpress themes and plugins, Best WooCommerce theme https://themeforest.net/user/janstudio/portfolio?ref=janstudio

    • #40764
      pastortrevor
      Support Expired
      This reply has been marked as private.
    • #40770
      Harry
      Support Expired

      Hi Trevor,

      Please click on Sync and Save button and try translate again https://prnt.sc/10dawbe

      Kind regards

      Harry
      Premium Wordpress themes and plugins, Best WooCommerce theme https://themeforest.net/user/janstudio/portfolio?ref=janstudio

    • #40771
      pastortrevor
      Support Expired

      I won’t bother you anymore. Thanks for your help but I just can’t seem to get it to change.

      Thanks anyway for your time.

    • #40773
      Harry
      Support Expired

      I see it work. Did you fix or the cache on your site cause the issue https://prnt.sc/10dgov2

      Kind regards

      Harry
      Premium Wordpress themes and plugins, Best WooCommerce theme https://themeforest.net/user/janstudio/portfolio?ref=janstudio

    • #40780
      pastortrevor
      Support Expired

      Hey yay it did work. Wasn’t me so must have been the cache. So will this stay after an update to the Theme or plugin? Don’t want to loose it all.

       

      Thanks

      Trevor

    • #40781
      pastortrevor
      Support Expired
      This reply has been marked as private.
      • #40786
        Harry
        Support Expired

        Hi Trevor,

        You remove close mini cart button. Please revert code https://prnt.sc/10dsvkb as normal user doesn’t click cart icon to close mini cart. They will click on close button or click on dark screen to close.

        Kind regards

        Harry
        Premium Wordpress themes and plugins, Best WooCommerce theme https://themeforest.net/user/janstudio/portfolio?ref=janstudio

    • #40783
      Harry
      Support Expired

      It not lose after update. I recommned clear cache after change something.

      Kind regards

      Harry
      Premium Wordpress themes and plugins, Best WooCommerce theme https://themeforest.net/user/janstudio/portfolio?ref=janstudio

    • #40808
      pastortrevor
      Support Expired
      This reply has been marked as private.
    • #40813
      pastortrevor
      Support Expired
      This reply has been marked as private.
      • #40818
        Harry
        Support Expired

        I check your site on Safari and on different page it still work well https://prnt.sc/10ej3v7 which version of Safari on your computer. On my computer it is 13.1.3

        Harry
        Premium Wordpress themes and plugins, Best WooCommerce theme https://themeforest.net/user/janstudio/portfolio?ref=janstudio

    • #40814
      pastortrevor
      Support Expired

      I noticed that a product under one that does not have the color dot choices is higher than one under a product with color choices. Is there a way to fix this so they all line up across the top even when there is no color choice?

      Trevor

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    • #40817
      Harry
      Support Expired

      Hi Trevor,

      Please go to Claue > Theme Option > WooCommerce > Product Listing Settings > Style > Choose Grid

      Kind regards

      Harry
      Premium Wordpress themes and plugins, Best WooCommerce theme https://themeforest.net/user/janstudio/portfolio?ref=janstudio

      • #40821
        pastortrevor
        Support Expired

        You Rock!!! So easy to fix. Not sure how I overlooked that.

    • #41130
      pastortrevor
      Support Expired

      Hello I am having another issue with my website since the recent update. On a single product page there is a random magnifying glass over the first photo even with zoom off and none of the other photos are clickable.

      Question #2
      Is there a way to show the sale price on the main shop page for variable products? It shows when selecting a product in the single page but not on the main shop page.

      Question #3
      Is there a way to leave the sale badge on the shop page but hide it on the individual single page? It appears to be a bug on the individual page and not showing properly.

       

      Thanks

      Attachments:
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    • #41133
      Harry
      Support Expired

      Hi,

      1. This issue cause by plugin WooLentor – WooCommerce Elementor Addons + Builder when i deactivate the product image work

      2. I’m sorry it default of WooCommerce and can’t show only sale price on shop page

      3. Please add below code to claue > theme option > general layout > custom css

      .jas-wc-single .badge span {
      	display: none;
      }

      Kind regards

      Harry
      Premium Wordpress themes and plugins, Best WooCommerce theme https://themeforest.net/user/janstudio/portfolio?ref=janstudio

    • #41153
      pastortrevor
      Support Expired

      Hey thanks for your help.

      Trevor

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