Home Forums Themes Support Claue my website slow

This topic contains 11 replies, has 2 voices, and was last updated by  Harry 1 day, 21 hours ago.

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  • Author
    Posts
  • #15922
    hana
    Supported

    hI,

    AFTER I intsalled the claue theme

    my website is become very slow

    how?

    what happend

    my theme already use4 core server.please help me urgent. it effected my sale

    #15931

    Hi,

    I checked your site and saw it load more files from tawk.to please try deactivate plugin related to tawk.to and optimize images.

    Best regards

    #15946
    hana
    Supported

    i alredy deactive tawk to. but the image what size is optimized

     

    another things – at the front page when i clik all the banner its very slow. i clik on women – slow , on banner -very slow

    #15956

    Could you send us detail of your site hosting package.

    CPU, RAM, SSD or HDD?

    Thanks

    #15957

    I checked your site and saw PHP and MySQL version outdated http://take.ms/nC2z5, please ask your hosting support to help you upgrade.

    Best regards

    #15983
    hana
    Supported

    Hi, already do as per requested,

    as you can see and you may try,

    when we clik on menu

    it still loading

    i dont know what as can we do to make it faster

     

    You may try click the menu option . i think when click on the menu it is quite long compared to other website, i dont think  the waiting time to loading  is normal

    #15989

    Hi,

    Can i switch to another theme to check performance?

    #16008
    hana
    Supported

    hi,

    for a short while right?

    yes you can

    #16023

    Hi,

    I try other theme have same issue. Could you try deactivate plugin and check again.

    I saw 2 plugins have same name “WooCommerce Dynamic Pricing & Discounts” could you try delete one not use.

    Can you send us hosting spec (CPU, RAM)?

    #16070
    hana
    Supported

    Hi,

    my host provider said

    we are using

    8GB Memory/40GB Disk / 4 core- Ubuntu

    #16076
    hana
    Supported

    sorry the image is ok,

     

    but when click on menu

    very slow

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    #16080

    Could you tell your hosting support about log?

    You hosting so more power than ours (2GB RAM/2CPU/20GB Disk) but which package you’re using?

    Please go to WooCommerce > Settings > Products > Display > Product Image and change catalog size to 270 x 346 after that go to Tools > Regenerate Thumbnail to rebuild images, hope this can help improve speed.

    Best regards

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