September 23, 2018 at 6:19 am #24983
I am having problems with selecting variants. See the link in the site URL. Site password is InnerSpark
There is stock available on 2 variants but the availability showing on the site doesn’t match the availability in the admin.
Tell me what I need to know to give you access. This is a development site. I’m needing to show this to client in 36 hours so I need a fix by then.September 24, 2018 at 10:40 am #24994
When a variant is sold out I still see the “add to cart” button. If I click to add a sold out variant to the cart, I get a popup with “array contains unpermitted members: id(bad_request): array contains unpermitted members: id”September 27, 2018 at 9:04 pm #25108
URGENT! Please Reply.October 1, 2018 at 10:13 pm #25191
We’re so sorry for the delay on response. I have sent you a store access request, please check your email or Shopify admin to approve the request so we can take a deeper look and help you solve this problem.October 1, 2018 at 10:36 pm #25196
I have accepted. Please update me ASAP. We are supposed to launch this for our client today, obviously that isn’t going to happen but I need to move quickly.
Thanks for your help.
Please let me know what you find.October 1, 2018 at 11:10 pm #25198
I have fixed the problem for you, please check.October 1, 2018 at 11:19 pm #25200
Still not working correctly.
This has 6 variants as shown below:
It will NOT allow me to order any of them now, even though 2 are in stock.October 1, 2018 at 11:47 pm #25201
I have checked again and fixed the problem, please check.October 2, 2018 at 12:22 am #25204
Still not working!
It shows ALL variants as “Sold Out” Please see https://btg-auburn.myshopify.com/products/salty-knot-top?variant=14271931678831
and refer to stock as attached above.October 2, 2018 at 11:46 pm #25302
Please clear your browser cache and try once again. It’s working normallyOctober 31, 2018 at 12:15 am #26211
We are still having an issue with this problem.
When the first variant is out of stock it doesn’t always show that it is out of stock. When the customer adds it to the cart, it ends up adding the next available variant, not the one that the customer thought they were adding.
Size 6 is currently out of stock, but I have an “add to cart” button. When I click it, I end up with a size 8 in my cart.October 31, 2018 at 9:44 am #26216
I check your site and the size 6 now out of stock and not available to add to cart http://prntscr.com/lci10p
and size 8 available to add to cart http://prntscr.com/lci1e9 please try clear cache on your browser and check again.
Premium Wordpress themes and plugins, Best WooCommerce theme https://themeforest.net/user/janstudio/portfolio?ref=janstudioOctober 31, 2018 at 9:57 am #26217
Did you make a change? My client is complaining that this is happening repeatedly. They routinely have a large number of items out of stock. I’ll ask for more examples to send you but this is more than a cache problem. It shouldn’t add a size to the cart other than what was displayed.October 31, 2018 at 12:07 pm #26218
I didn’t change anything. Could you ask your client clear cache before check.
Premium Wordpress themes and plugins, Best WooCommerce theme https://themeforest.net/user/janstudio/portfolio?ref=janstudioOctober 31, 2018 at 9:04 pm #26220
They have received over a dozen orders where the customer thought they had added one size or color to their cart but actually had added a different size or color, resulting in the wrong merchandise being shipped. I can’t have every shopper clear their cache. In each instance, the item that the shopper wanted was actually our of stock, yet they were presented with an add to cart button.
I have asked for other item url’s and will post them when I get them.
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