Home Forums Themes Support HelpDesk Product attributes removed after theme update

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This topic contains 3 replies, has 2 voices, and was last updated by  Harry 5 months, 1 week ago.

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  • #33573
    tekirosh
    Supported

    Hi team,

     

    I have recently updated the theme, what i notice is all the product attributes have been removed after the update. Can you help me?

     

    #33575

    Hi Tekirosh,

    Thank you for choose our theme.

    Sorry because inconvenience, please try deactivate plugin WooCommerce Variation Swatch or Variation Swatches for WooCommerce.

    Kind regards

    Harry
    Premium Wordpress themes and plugins, Best WooCommerce theme https://themeforest.net/user/janstudio/portfolio?ref=janstudio

    #33579

    Hi,

    Did you using 2 plugins “WooCommerce Variation Swatch and Variation Swatches for WooCommerce” together before?

    Do you remember which plugin use enable first? I think the issue cause by conflict between 2 plugins. Do you have backup version before update plugin. Please try restore and disable the plugin you don’t use and update again.

    If not you have to disable one plugin and have to create color again.

    Kind regards

    Harry
    Premium Wordpress themes and plugins, Best WooCommerce theme https://themeforest.net/user/janstudio/portfolio?ref=janstudio

    #33581

    Hi,

    The plugin we recommend use together with our theme is “WooCommerce Variation Swatch of WPAddon” and it have color, image, tooltip option https://prnt.sc/p6bmo1. We don’t recommend plugin Variation Swatches for WooCommerce in any update version.

    Please disable plugin Variation Swatches for WooCommerce and after that go to Products > Attributes and Attribute type to “Color” https://prnt.sc/p6bo49 and click on configure to re create color.

    Could you please reply on our support forum, that will help us track your issue and support you faster.

    Kind regards

    Harry
    Premium Wordpress themes and plugins, Best WooCommerce theme https://themeforest.net/user/janstudio/portfolio?ref=janstudio

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