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Home › Forums › Themes Support › Claue › Product bundle and personalisation not working

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    • January 19, 2021 at 5:06 pm #40082
      Tanya
      Support Expired

      Good day.

      We are experiencing issues with the theme/ product bundle not working. You can not add anything to cart and we have added a personalisation plugin on the website that has also just stopped working and does not show up on the invoice. Please assist.

    • January 19, 2021 at 8:07 pm #40085
      Harry
      Support Expired

      Hi Tanya,

      Thank you for choose our theme.

      Could you send me the link of bundle product to check your issue.

      Thanks

      Harry
      Premium Wordpress themes and plugins, Best WooCommerce theme https://themeforest.net/user/janstudio/portfolio?ref=janstudio

    • January 21, 2021 at 6:59 pm #40140
      Tanya
      Support Expired
      This reply has been marked as private.
    • January 21, 2021 at 7:37 pm #40141
      Harry
      Support Expired

      Hi,

      Please add discount percent for child product in bundle.

      Kind regards

      Harry
      Premium Wordpress themes and plugins, Best WooCommerce theme https://themeforest.net/user/janstudio/portfolio?ref=janstudio

    • January 21, 2021 at 8:01 pm #40142
      Tanya
      Support Expired

      It is still not working. This all stopped working with the new update.

    • January 21, 2021 at 8:02 pm #40143
      Tanya
      Support Expired

      see attached

      Attachments:
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    • January 22, 2021 at 11:31 am #40149
      Harry
      Support Expired

      Hi Tanya,

      I check your product and see some fields hidden https://prnt.sc/xf04bf

      And the account you sent can’t access dashboard. Can you send me the account so can i can check your setting.

      Thanks

      Harry
      Premium Wordpress themes and plugins, Best WooCommerce theme https://themeforest.net/user/janstudio/portfolio?ref=janstudio

    • January 22, 2021 at 1:45 pm #40150
      Tanya
      Support Expired
      This reply has been marked as private.
    • January 22, 2021 at 6:45 pm #40151
      Harry
      Support Expired

      Hi Tanya,

      The product bundle now work. The issue cause by plugin Variation Swatches for WooCommerce of Emran Ahmed

      Kind regards

      Harry
      Premium Wordpress themes and plugins, Best WooCommerce theme https://themeforest.net/user/janstudio/portfolio?ref=janstudio

    • January 22, 2021 at 7:41 pm #40152
      Tanya
      Support Expired
      This reply has been marked as private.
    • January 22, 2021 at 9:43 pm #40154
      Harry
      Support Expired

      Hi,

      Can you ask plugin author of plugin “Advanced Product Fields Pro for WooCommerce” the action hook to show the fields on cart page and checkout page.

      It now the product bundle override cart page and checkout page so it can’t show the fields.

      Kind regards

      Harry
      Premium Wordpress themes and plugins, Best WooCommerce theme https://themeforest.net/user/janstudio/portfolio?ref=janstudio

    • February 2, 2021 at 2:10 pm #40306
      Tanya
      Support Expired
      This reply has been marked as private.
    • February 2, 2021 at 4:29 pm #40308
      Harry
      Support Expired

      Hi,

      Did you change admin account? Can you please send me again?

      Thanks

      Harry
      Premium Wordpress themes and plugins, Best WooCommerce theme https://themeforest.net/user/janstudio/portfolio?ref=janstudio

    • February 2, 2021 at 5:34 pm #40309
      Tanya
      Support Expired
      This reply has been marked as private.
    • February 2, 2021 at 6:10 pm #40310
      Tanya
      Support Expired

      Why is everything conflicting. so many things are changing on the website.

    • February 2, 2021 at 7:01 pm #40311
      Harry
      Support Expired

      Hi,

      Please try deactivate plugin one by one and check again.

      By default the checkbox before product in bundle always check but not sure why on your site it auto uncheck https://prnt.sc/y0jjum

      Kind regards

      Harry
      Premium Wordpress themes and plugins, Best WooCommerce theme https://themeforest.net/user/janstudio/portfolio?ref=janstudio

    • February 5, 2021 at 5:52 pm #40335
      Tanya
      Support Expired
      This reply has been marked as private.
    • February 6, 2021 at 11:16 am #40339
      Harry
      Support Expired

      Could you try deactivate plugin one by one and check again.

      I not sure which cause issue. Sometimes it work sometime not.

      Harry
      Premium Wordpress themes and plugins, Best WooCommerce theme https://themeforest.net/user/janstudio/portfolio?ref=janstudio

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