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    • #35601
      felicity fabrics
      Support Expired

      Morning,

      Hope you are keeping well.

      We offer free shipping over £40, sometimes the shipping is taken off and sometimes it isn’t. Do you know why this is happening?

      Also, we have lost our shipping to Europe. How do we get this back?

      Thank you.

      Fliss

    • #35604
      Harry
      Support Expired

      Hi,

      1. Please go to WooCommerce > Settings > Shhipping > Shipping Zone and edit each zone and edit free shipping for each zone. https://prnt.sc/rluv0y and change minimum order amount to $40

      2. Please edit Euro zone and enable Flat Rate Shipping method and add free shipping for Euro Zone and set $40 for minimum order amount.

      Kind regards

      Harry
      Premium Wordpress themes and plugins, Best WooCommerce theme https://themeforest.net/user/janstudio/portfolio?ref=janstudio

    • #35649
      felicity fabrics
      Support Expired

      Hi Harry,

      Hope you are well.

      The free shipping in the UK is still working for some orders over £40 not all. Do you know why?

      Thank you.

    • #35650
      Harry
      Support Expired

      Hi, please check the product where free shipping not work and edit and check shipping method for this product and use default to get global setting.

      Kind regards

      Harry
      Premium Wordpress themes and plugins, Best WooCommerce theme https://themeforest.net/user/janstudio/portfolio?ref=janstudio

    • #35651
      felicity fabrics
      Support Expired

      Hi,

      The default setting is on.

      On the shipping zone we have UK which has the flat rate and free shipping,  Europe which has a flat rate and a free shipping zone. Is it because the free shipping is on twice?

      Thanks.

    • #35652
      Harry
      Support Expired

      Can you send me the link of product for me can add to order to check.

      Thanks

      Harry
      Premium Wordpress themes and plugins, Best WooCommerce theme https://themeforest.net/user/janstudio/portfolio?ref=janstudio

    • #35674
      felicity fabrics
      Support Expired

      Hi Harry,

      It happens on random products so not sure what I can send you.

      Thanks.

    • #35675
      Harry
      Support Expired

      If you want hide shipping rates when free shipping is available

      Please add below code to gecko-child > functions.php

      /* Hide shipping rates when free shipping is available. */
      function my_hide_shipping_when_free_is_available( $rates ) {
      	$free = array();
      	foreach ( $rates as $rate_id => $rate ) {
      		if ( 'free_shipping' === $rate->method_id ) {
      			$free[ $rate_id ] = $rate;
      			break;
      		}
      	}
      	return ! empty( $free ) ? $free : $rates;
      }
      add_filter( 'woocommerce_package_rates', 'my_hide_shipping_when_free_is_available', 100 );

      Kind regards

      Harry
      Premium Wordpress themes and plugins, Best WooCommerce theme https://themeforest.net/user/janstudio/portfolio?ref=janstudio

    • #35676
      felicity fabrics
      Support Expired

      Hi Harry,

      I don’t want to hide the shipping rates I want the shipping to be removed from all UK orders when they spend over £40. At the moment it is only being removed from random orders over £40 not all orders over £40.

    • #35677
      Harry
      Support Expired

      Please try code, it will remove shipping when order over $40.

      Kind regards

      Harry
      Premium Wordpress themes and plugins, Best WooCommerce theme https://themeforest.net/user/janstudio/portfolio?ref=janstudio

    • #35678
      felicity fabrics
      Support Expired

      OK, does it work for £ or just $?

      Also I’m not sure where to add the code.

      Thanks.

    • #35679
      Harry
      Support Expired

      It work with all currencies.

      Kind regards

      Harry
      Premium Wordpress themes and plugins, Best WooCommerce theme https://themeforest.net/user/janstudio/portfolio?ref=janstudio

    • #35680
      felicity fabrics
      Support Expired

      Fab thanks.

      Where do I add the code?

    • #35681
      Harry
      Support Expired

      Please add code to gecko-child > functions.php

      Harry
      Premium Wordpress themes and plugins, Best WooCommerce theme https://themeforest.net/user/janstudio/portfolio?ref=janstudio

    • #35682
      felicity fabrics
      Support Expired

      Where is that?

    • #35694
      Harry
      Support Expired

      Please download again in ThemeForest, extract file gecko-child.zip and edit file functions.php and compress gecko-child.zip again and install gecko-child.zip in Appearance > Themes and active child theme.

      Kind regards

      Harry
      Premium Wordpress themes and plugins, Best WooCommerce theme https://themeforest.net/user/janstudio/portfolio?ref=janstudio

    • #35713
      felicity fabrics
      Support Expired
      This reply has been marked as private.
    • #35727
      Harry
      Support Expired

      Follow my step

      1. Download Gecko_main_files again in ThemeForest and extract the package

      2. Extract file gecko-child.zip and edit file functions.php

      3. Copy suggest code to functions.php

      4. Compress gecko-child folder with file functions.php to .zip file

      5. Install new gecko-child.zip in Appearance > Themes and active child theme.

      Kind regards

      Harry
      Premium Wordpress themes and plugins, Best WooCommerce theme https://themeforest.net/user/janstudio/portfolio?ref=janstudio

    • #35748
      felicity fabrics
      Support Expired

      Hi,

      I think I have done all of this. I’m just not sure how to install it in Appearance. When I am on Themes how do I install it?

      Thanks.

    • #35749
      Harry
      Support Expired

      Please go to Appearance > Themes > Add new and browse to gecko-child.zip to install same as you install parent theme.

      Kind regards

      Harry
      Premium Wordpress themes and plugins, Best WooCommerce theme https://themeforest.net/user/janstudio/portfolio?ref=janstudio

    • #35751
      felicity fabrics
      Support Expired
      This reply has been marked as private.
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