Shop Problems

[hadesnyc]

Hi,

 

Why is the “Sold Out” badge only showing up for one item? I have multiple sold out items, but they are not marked with the badge.

 

The pullover is ALSO SOLDOUT. but it is now showing like the red jacket… I dont understand why.

Please help.

 

Also.

 

When my customers are making purchases. There are Deleted products being added to their receipt!! . Also on my woocommerce orders page. This is a BIG problem. Please help.

 

Here is a screenshot.

Why is it adding deleted items??

It started after I installed your theme.

 

Also adds deleted shipping method

 

[hadesnyc]

The sold out badge no longer shows.

[hadesnyc]

?

[Harry]

We are checking problem with sold out badge,.

The problem with order: did you change product status when the order in progress? If you change product status to out of stock when order in progress it have problem.

Harry
Premium Wordpress themes and plugins, Best WooCommerce theme https://themeforest.net/user/janstudio/portfolio?ref=janstudio

[hadesnyc]

No.

Problem with orders is.

When customer finishes order. Old products I deleted are added to order cart.

I cannot even see the deleted products. It is quite confusing.

 

& yes, the sold out badge is not working for some reason.

[Harry]

Hi, the sold out badge fixed.

For the order can you follow normal process.

You should set this product out of stock. And delete product after these out of stock and dont have any order for about 5 days, i’m not sure but i think problem when still have order but you delete these products

Harry
Premium Wordpress themes and plugins, Best WooCommerce theme https://themeforest.net/user/janstudio/portfolio?ref=janstudio

[Harry]

It’s better if you make a video record your process, so we can reproduce this issue.

Thanks

Harry
Premium Wordpress themes and plugins, Best WooCommerce theme https://themeforest.net/user/janstudio/portfolio?ref=janstudio

[hadesnyc]

It is caused when customer buys product.

 

Products I have deleted are added to customers original order.

 

The Products “DO NO LONGER EXIST”

 

So i am confused on how to delete them?

 

It is very confusing issue.

 

I cannot make video because first customer must buy product. & i cannot predict when customers will buy next.

 

But big problem is the products that “DO NOT EXIST”

 

If they do not exist. How are they ending up in my orders?

 

You can go to my wordpress orders and see.

 

Look the products (no longer exists) but i cannot find them to delete them!

[Foster]

Hi Hades,

Foster’s here, I have just checked some example order on your site and see the order include some variable product. I don’t find this attributes, may be you deleted it before this order complete

[hadesnyc]

The products I had previously were deleted when I uploaded the new demo content.

 

I never deleted them myself.

That is why I do not know how to delete them now.

Can you guide me through it?

[Foster]

Why do you want to delete them ? It’s not necessary. Your customer will never could order with product variable which deleted

[hadesnyc]

I am telling you.

 

That I had products on my shop.

 

Then when I installed your theme

 

They were deleted because of “Sample Data” import

 

The sample data deleted my old products & made new products with your data.

 

Now the old products I had before theme. Show up when people buy.

 

I do not know where they are. Sample data hid them .

[Foster]

I’m so sorry about that, You can’t revert original data when you install our sample data. We have noticed before install

[hadesnyc]

Alright. I know I cannot revert.

 

But sample data did not completely erase old data.

 

That is why the old product data still shows up in customer orders.

 

I am asking how to stop this.

[Foster]

hmm, I said above,  Your customer will never could order with product variable which deleted

[hadesnyc]

So you are saying it is because of Attributed Variations?

[hadesnyc]

For any other people reading this.

 

I fixed this myself.

 

I simply forgot to deactivate Gecko sample data plug in.

 

I guess it was corrupting my product data.

[Author]

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