Home Forums Themes Support Claue theme problems

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    • #3792

       

      i have some problem their

       

      1.the header still up not coming down when i go down

      2.when i click on cart icon nothing done , so i cant see the right slider (cart slider)

      3.when i click in product on quick shop nothing play ..

      4.the Instagram picture not in slider bar

       

      • This topic was modified 4 years, 5 months ago by Harry.
    • #3794

      Sorry for late reply, can you send us your website link and admin account as private reply,

      We will take a look and help you solve your issue.

      Thanks

      Harry
      Premium Wordpress themes and plugins, Best WooCommerce theme https://themeforest.net/user/janstudio/portfolio?ref=janstudio

      • #3795
        This reply has been marked as private.
    • #3796

      Hi,

      I’m working on your site and give you feedback soon

      Harry
      Premium Wordpress themes and plugins, Best WooCommerce theme https://themeforest.net/user/janstudio/portfolio?ref=janstudio

    • #3797
      This reply has been marked as private.
    • #3798

      could you send us FTP account as private, we need to check more.

      Thanks

      Harry
      Premium Wordpress themes and plugins, Best WooCommerce theme https://themeforest.net/user/janstudio/portfolio?ref=janstudio

      • #3799
        This reply has been marked as private.
    • #3803

      Hi there,

      Foster is here. Did you use any rewrite URL plugin on your site or your server? because I see the URL of your website are very strange

      http://take.ms/HF8uA

       

    • #3829

      Hi there i dont see any solve for may problem from yesterday ,this folder fitting room , is same wp-content folder  but have other name(fitting room) , what the difcual to find on it !!

    • #3830

      !

      • This reply was modified 4 years, 5 months ago by ahmed.
    • #3832

      now i have problem on my old theme also , no customer can buy any thing , and the product not display correctly , please hurry up to solve the problems you making or make your our theme work correctly , because i lose the customer know

    • #3833

      Hi,

      Did you use cache from CDN server (Cloudflare, maxcdn,..) ? When i logged in with your account i saw layout is our theme. But when i view as guest on another browser your site use another theme.

      I checked your site and saw some js file included in our theme doesn’t load.

      Can you try clear cache of your server.

      Thanks

      Harry
      Premium Wordpress themes and plugins, Best WooCommerce theme https://themeforest.net/user/janstudio/portfolio?ref=janstudio

    • #3834

      not used any cash i tell you before start editing on my site , i use theme tester : that job of this tool just admin how see new theme after editing every thing you can public a theme (https://wordpress.org/plugins/theme-tester/)

      So , you already yesterday turn it off , and every my customer see my new theme not working ,

      i wait solve for that problems you making on mt site

       

    • #3838

      Hi Rob,

      Could you please help us create new topic with your website link and admin account we will check and help you solve your issue. This topic related to another site with another issue so we will be confuse.

      Thanks

      Harry
      Premium Wordpress themes and plugins, Best WooCommerce theme https://themeforest.net/user/janstudio/portfolio?ref=janstudio

    • #3839

      and i always wait to solve my problem ..

    • #3840

      hi ahmed,

      please stay tuned.

      We’re investigating your issue and reply you soon.

      Harry
      Premium Wordpress themes and plugins, Best WooCommerce theme https://themeforest.net/user/janstudio/portfolio?ref=janstudio

    • #3842

      Hi ahmed,

      I see problem because your wordpress version 4.5.3 is out date, can i update wordpress to latest version 4.7.4 on your site.

      When i update plugin theme test will incompatible with latest version of wordpress and woocommerce plugin so i will disable this plugin? are you ok?

      Thanks

      Harry
      Premium Wordpress themes and plugins, Best WooCommerce theme https://themeforest.net/user/janstudio/portfolio?ref=janstudio

    • #3845

      if not make problem on website,  update it

       

    • #3847

      Hi Ahmed,

      I update WordPress on your site to 4.7.4, and now it working, please check.

      Best regards

      Harry
      Premium Wordpress themes and plugins, Best WooCommerce theme https://themeforest.net/user/janstudio/portfolio?ref=janstudio

    • #3850

      yes thank you

      but i have little problem

      1.after i add currency and i make update to it nothing change

      2.i wont make rand to price of new currency customer choice it  , on old theme i put this code on theme function:

      <?php
      /*———————————————————————————–

      This function for rand a price

      ————————————————————————————-*/
      add_filter( ‘woocommerce_get_price_excluding_tax’, ’round_price_product’, 10, 1 );
      add_filter( ‘woocommerce_get_price_including_tax’, ’round_price_product’, 10, 1 );
      add_filter( ‘woocommerce_tax_round’, ’round_price_product’, 10, 1);
      add_filter( ‘woocommerce_get_price’, ’round_price_product’, 10, 1);

      function round_price_product( $price ){
      // Return rounded price
      return round($price);
      }
      ?>

       

      so now where i can edit to solve this thing on new theme ?

       

    • #3853

      ok from clua add ons tool file , have file inside name currency , i make round for $price and comes ok ,so still problem with when update currency no change

    • #3854

      Hi,

      I helped you config currency. Please don’t edit code in JasAddon plugin

      If you want add code we recommend you use claue-child and add your code to functions.php so you can update theme without lose your code.

      Best regards

      Harry
      Premium Wordpress themes and plugins, Best WooCommerce theme https://themeforest.net/user/janstudio/portfolio?ref=janstudio

    • #3855

      you make a mistakei retun it  same old i wont the main currency  usd

      then i can change to winch currency i wont

      then when i wont update the rate just i click to rate and updated

      that mean when i write rong rate after i  click update rate coming same the gloabal world rate

      please donth change may mine currency just try to solve update rate button

       

    • #3857

      Sorry i still confuse.

      You want set USD as main currency? And upate rate for BD currency?

       

      Harry
      Premium Wordpress themes and plugins, Best WooCommerce theme https://themeforest.net/user/janstudio/portfolio?ref=janstudio

    • #3864

      Yes , update BD from the global world rate

    • #3869

      Hi,

      Did you fix issue?

      Harry
      Premium Wordpress themes and plugins, Best WooCommerce theme https://themeforest.net/user/janstudio/portfolio?ref=janstudio

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