theme problems

[ahmed]

 

i have some problem their

 

1.the header still up not coming down when i go down

2.when i click on cart icon nothing done , so i cant see the right slider (cart slider)

3.when i click in product on quick shop nothing play ..

4.the Instagram picture not in slider bar

 

• This topic was modified 6 years, 11 months ago by Harry.

[Harry]

Sorry for late reply, can you send us your website link and admin account as private reply,

We will take a look and help you solve your issue.

Thanks

Harry
Premium Wordpress themes and plugins, Best WooCommerce theme https://themeforest.net/user/janstudio/portfolio?ref=janstudio

[ahmed]

This reply has been marked as private.

[Harry]

Hi,

I’m working on your site and give you feedback soon

Harry
Premium Wordpress themes and plugins, Best WooCommerce theme https://themeforest.net/user/janstudio/portfolio?ref=janstudio

[ahmed]

This reply has been marked as private.

[Harry]

could you send us FTP account as private, we need to check more.

Thanks

Harry
Premium Wordpress themes and plugins, Best WooCommerce theme https://themeforest.net/user/janstudio/portfolio?ref=janstudio

[ahmed]

This reply has been marked as private.

[Foster]

Hi there,

Foster is here. Did you use any rewrite URL plugin on your site or your server? because I see the URL of your website are very strange

http://take.ms/HF8uA

 

[ahmed]

Hi there i dont see any solve for may problem from yesterday ,this folder fitting room , is same wp-content folder  but have other name(fitting room) , what the difcual to find on it !!

[ahmed]

!

• This reply was modified 6 years, 11 months ago by ahmed.

[ahmed]

now i have problem on my old theme also , no customer can buy any thing , and the product not display correctly , please hurry up to solve the problems you making or make your our theme work correctly , because i lose the customer know

[Harry]

Hi,

Did you use cache from CDN server (Cloudflare, maxcdn,..) ? When i logged in with your account i saw layout is our theme. But when i view as guest on another browser your site use another theme.

I checked your site and saw some js file included in our theme doesn’t load.

Can you try clear cache of your server.

Thanks

Harry
Premium Wordpress themes and plugins, Best WooCommerce theme https://themeforest.net/user/janstudio/portfolio?ref=janstudio

[ahmed]

not used any cash i tell you before start editing on my site , i use theme tester : that job of this tool just admin how see new theme after editing every thing you can public a theme (https://wordpress.org/plugins/theme-tester/)

So , you already yesterday turn it off , and every my customer see my new theme not working ,

i wait solve for that problems you making on mt site

 

[Harry]

Hi Rob,

Could you please help us create new topic with your website link and admin account we will check and help you solve your issue. This topic related to another site with another issue so we will be confuse.

Thanks

Harry
Premium Wordpress themes and plugins, Best WooCommerce theme https://themeforest.net/user/janstudio/portfolio?ref=janstudio

[ahmed]

and i always wait to solve my problem ..

[Harry]

hi ahmed,

please stay tuned.

We’re investigating your issue and reply you soon.

Harry
Premium Wordpress themes and plugins, Best WooCommerce theme https://themeforest.net/user/janstudio/portfolio?ref=janstudio

[Harry]

Hi ahmed,

I see problem because your wordpress version 4.5.3 is out date, can i update wordpress to latest version 4.7.4 on your site.

When i update plugin theme test will incompatible with latest version of wordpress and woocommerce plugin so i will disable this plugin? are you ok?

Thanks

Harry
Premium Wordpress themes and plugins, Best WooCommerce theme https://themeforest.net/user/janstudio/portfolio?ref=janstudio

[ahmed]

if not make problem on website,  update it

 

[Harry]

Hi Ahmed,

I update WordPress on your site to 4.7.4, and now it working, please check.

Best regards

Harry
Premium Wordpress themes and plugins, Best WooCommerce theme https://themeforest.net/user/janstudio/portfolio?ref=janstudio

[ahmed]

yes thank you

but i have little problem

1.after i add currency and i make update to it nothing change

2.i wont make rand to price of new currency customer choice it  , on old theme i put this code on theme function:

<?php
/*———————————————————————————–

This function for rand a price

————————————————————————————-*/
add_filter( ‘woocommerce_get_price_excluding_tax’, ’round_price_product’, 10, 1 );
add_filter( ‘woocommerce_get_price_including_tax’, ’round_price_product’, 10, 1 );
add_filter( ‘woocommerce_tax_round’, ’round_price_product’, 10, 1);
add_filter( ‘woocommerce_get_price’, ’round_price_product’, 10, 1);

function round_price_product( $price ){
// Return rounded price
return round($price);
}
?>

 

so now where i can edit to solve this thing on new theme ?

 

[ahmed]

ok from clua add ons tool file , have file inside name currency , i make round for $price and comes ok ,so still problem with when update currency no change

[Harry]

Hi,

I helped you config currency. Please don’t edit code in JasAddon plugin

If you want add code we recommend you use claue-child and add your code to functions.php so you can update theme without lose your code.

Best regards

Harry
Premium Wordpress themes and plugins, Best WooCommerce theme https://themeforest.net/user/janstudio/portfolio?ref=janstudio

[ahmed]

you make a mistakei retun it  same old i wont the main currency  usd

then i can change to winch currency i wont

then when i wont update the rate just i click to rate and updated

that mean when i write rong rate after i  click update rate coming same the gloabal world rate

please donth change may mine currency just try to solve update rate button

 

[Harry]

Sorry i still confuse.

You want set USD as main currency? And upate rate for BD currency?

 

Harry
Premium Wordpress themes and plugins, Best WooCommerce theme https://themeforest.net/user/janstudio/portfolio?ref=janstudio

[ahmed]

Yes , update BD from the global world rate

[Harry]

Hi,

Did you fix issue?

Harry
Premium Wordpress themes and plugins, Best WooCommerce theme https://themeforest.net/user/janstudio/portfolio?ref=janstudio

[Author]

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