Home Forums Themes Support HelpDesk Unable To Install Required Plugin 'Visual Compoer'

This topic contains 6 replies, has 2 voices, and was last updated by  Harry 4 months, 3 weeks ago.

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  • Author
    Posts
  • #31428
    murphyk8
    Supported

    Hi there,

    I have tried to install the theme and required plugins through WP but kept getting internal server errors.

    I have manually uploaded the theme and as many plugins as I could by FTP but have run into a problem with ‘Visual Composer’, I could not identify the correct plugin to upload.

    Could you help with this?

    Thanks,

    Keith

     

     

    #31429
    murphyk8
    Supported

    Actually you can ignore this request.

    I tried to install through WP again and received a more standard error where I could see the URL of the .zip file it was trying to install. I was able to download that and upload using FTP.

    #31430

    Hi Keith,

    Thank you for choose our theme.

    Sorry because inconvenience.

    Did you complete install theme and plugins?

    If not please send me your site url and login credentials. I will check and help you solve problem.

    Thanks

    Harry
    Premium Wordpress themes and plugins, Best WooCommerce theme https://themeforest.net/user/janstudio/portfolio?ref=janstudio

    #31434
    murphyk8
    Supported

    Hi Harry,

    Actually there seems to be an issue with the Sample Data images.

    Could you share a link where I can download these so I can add them by FTP?

    Thanks,

    Keith

    #31435

    Hi Keith,

    Can you tell me which theme you bought from us? I will give you the images.

    Thanks

    Harry
    Premium Wordpress themes and plugins, Best WooCommerce theme https://themeforest.net/user/janstudio/portfolio?ref=janstudio

    #31437
    murphyk8
    Supported

    Hi Harry,

    It was ‘HelpDesk’

    Thanks,

    Keith

    #31438

    Hi Keith,

    Please download at https://drive.google.com/open?id=1bu33nh9jkS8AJPdpjFjyoOGZLj3CR-SQ

    Kind regards

    Harry
    Premium Wordpress themes and plugins, Best WooCommerce theme https://themeforest.net/user/janstudio/portfolio?ref=janstudio

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