We have several errors in our log files?

[hostingames]

Hello,

We have changed domain name for the template
We did a new installation of wordpress today at 18:30
We have several errors in our log files
Need help

Thank you

[hostingames]

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[hostingames]

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[Harry]

Hi,

This text because on old site you’re using child theme. Please try activate child theme on new site.

Let us know if the issue still there.

Best regards.

Harry
Premium Wordpress themes and plugins, Best WooCommerce theme https://themeforest.net/user/janstudio/portfolio?ref=janstudio

[hostingames]

Hi,

We have already activated the child template. Dear Sir.
Always the same mistakes.

I wish you a very happy holiday season

Best regards.

[Harry]

Dear sir,

This issue when you export database and import database. Could you try this plugin https://wordpress.org/plugins/duplicator/ backup and restore all site and content.

Best wish for you, your family and your friend!

Merry Christmas and Happy New Year!

Harry
Premium Wordpress themes and plugins, Best WooCommerce theme https://themeforest.net/user/janstudio/portfolio?ref=janstudio

[hostingames]

Hi,

I wish you a very happy holiday season

I redid a new installation of wordpress today at 22:30 Everything works.
The problem is the side when you integrate the content of the demo site.

I install without integrating the demo content.
Everything is working . the problem is on the side of the demonstration content.

Question?
Move WordPress in its own directory but make it work from the root of your domain (example: WordPress files in http://site.com/proprerdirectory but WordPress website appearing at http://site.com/)

Thank you

[Harry]

Hi,

Please refer this article http://www.wpbeginner.com/wp-tutorials/how-to-properly-move-wordpress-from-subdomain-to-root-domain/

Best regards!

Harry
Premium Wordpress themes and plugins, Best WooCommerce theme https://themeforest.net/user/janstudio/portfolio?ref=janstudio

[hostingames]

Hello,

Is there an update of the planned template?

Test in process

1)No need for the tutorial, we transferred the site without problem with the plugin “duplicator”.

2)I test the TotalDesk plugin https://codecanyon.net/item/totaldesk/20502693 on the template
We have duplicate functions
With the TotalDesk plugin there is already built-in FAQ function
How to deactivate one of the two?

3)We have to install the plugins for the forum?
The client does not want a forum, simply the template with the ticket plugin, the member plugin.
So I have to delete or comment on line 43 and 49? of the file “header.php”
Confirm us

4)Plugin Mailster – and Plugin Master Popups
Is it compatible with the template

Thank you

[Harry]

Hi,

1. In near future we don’t have update for our theme.

2. Could you attach copy version of plugins (Plugin Mailster, TotalDesk) as private reply. We will check and confirm. I think Plugin Mailster will work well because it only work in backend not affect to front end

3. You don’t need to install bbPress plugin.

Please change code of line 43 in header to

<a href="<?php echo esc_url( admin_url( 'profile.php' ) ); ?>" class="button"><?php esc_html_e( 'My Account', 'helpdesk' ); ?></a>

and remove code from line 45 to line 49 in header.php and put in helpdesk-child.

Thanks and Best regards!

Harry
Premium Wordpress themes and plugins, Best WooCommerce theme https://themeforest.net/user/janstudio/portfolio?ref=janstudio

[hostingames]

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[Harry]

Hi,

1. If you put the custom header.php in child theme you don’t need backup file because parent theme contain original file. The customer’s dashboard look cool

3. The code compatible with our theme is

<div class="jas-container">
	<div class="jas-row mt-5">
		<div class="jas-col-sm-6 p-0">
			<div class="pr background-color-primary h-100 p-4" style="z-index: 1;">
				<div class="db pa custom-diagonal-separator background-color-primary" style="width: 30%; left: 80%;"></div>
				<h2 class="text-color-light">Title</h2>
				<p class="text-color-light">Lorem ipsum dolor sit amet, consectetur adipiscing elit. Curabitur pellentesque neque eget diam posuere porta. Quisque ut nulla at nunc.</p>
			</div>
		</div>
		<div class="jas-col-sm-6 p-0">
			<img src="img/team/team-3.jpg" class="img-fluid" alt="">
		</div>
	</div>
</div>

and the CSS can optimize to

.custom-diagonal-separator {
	top: 0;
	bottom: 0;
	left: 80%;
	background: #CCC;
	transform: skewX(-10deg);
	z-index: -1;
}

because we define some class “pr=position: relative”, pa=”position: absolute”, “db=display:block”

Best regards

Harry
Premium Wordpress themes and plugins, Best WooCommerce theme https://themeforest.net/user/janstudio/portfolio?ref=janstudio

[hostingames]

Hello,

Question

Have two columns with two different colors
Possible to create a diagonal separator to create the two columns here
How to make 2 columns so a diagonal column
As on the example here https://img4.hostingpics.net/pics/950661201711151137.png I’m talking about putting a column diagonally as in the photo

Thank you

[Harry]

Hi,

Please use code below for HTML

<div class="jas-container">
	<div class="jas-row mt-5">
		<div class="jas-col-sm-6 p-0">
			<div class="pr background-color-primary h-100 p-4" style="z-index: 1;">
				<h2 class="text-color-light">Title</h2>
				<p class="text-color-light">Lorem ipsum dolor sit amet, consectetur adipiscing elit. Curabitur pellentesque neque eget diam posuere porta. Quisque ut nulla at nunc.</p>
			</div>
		</div>
		<div class="jas-col-sm-6 p-0">
			<img src="img/team/team-3.jpg" class="img-fluid" alt="">
		</div>
	</div>
</div>

and CSS code

.background-color-primary {
	background: #ccc;
	padding: 30px;
}
.background-color-primary:after {
	content: "";
	background: #ccc;
	height: 100%;
	width: 120px;
	right: -60px;
	top: 0;
	position: absolute;
	transform: skew(-20deg);
}

Best regards

Harry
Premium Wordpress themes and plugins, Best WooCommerce theme https://themeforest.net/user/janstudio/portfolio?ref=janstudio

[hostingames]

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[Harry]

Hello,

1. Could you explain more about the button

2. For the Diagonal column, you can use plugin WPBakery Page Builder included in our theme to build full width row with 2 columns

And copy code to separate column

<div class="pr custom-bleu-color h-100 p-4" style="z-index: 1;padding: 30px;">
				<div class="custom-diagonal-separator custom-bleu-color" style="width: 30%; left: 80%;"></div>
				<h2 class="text-color-light cw center-sm center-xs">Title</h2>
				<p class="text-color-light center-sm center-xs">Lorem ipsum dolor sit amet, consectetur adipiscing elit. Curabitur pellentesque neque eget diam posuere porta. Quisque ut nulla at nunc.</p>
			</div>

 <div class="pr custom-yellow-color h-100 p-4" style="z-index: 0;padding: 30px;">
				<h2 class="text-color-light cw center-sm center-xs">Title</h2>
				<p class="text-color-light center-sm center-xs">Lorem ipsum dolor sit amet, consectetur adipiscing elit. Curabitur pellentesque neque eget diam posuere porta. Quisque ut nulla at nunc.</p>
			</div>

Best regards

Harry
Premium Wordpress themes and plugins, Best WooCommerce theme https://themeforest.net/user/janstudio/portfolio?ref=janstudio

[hostingames]

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[Harry]

Hi,

1. To make button full width, please use below code

<div class="w__100"><a class="button w__100 db" style="background: red; color: #fff">Button</a></div>

and put in a row you set full-width with page builder

2. To make to column still work on tablet and mobile please edit wrap column follow this screenshot http://take.ms/VAQ0F

Best regards

Harry
Premium Wordpress themes and plugins, Best WooCommerce theme https://themeforest.net/user/janstudio/portfolio?ref=janstudio

[hostingames]

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[Harry]

Hi,

You want break 2 Diagonal column to 2 row on mobile? Could you please approve my IP to access your site i will check and give you suggest CSS to remove padding.

Thanks

Harry
Premium Wordpress themes and plugins, Best WooCommerce theme https://themeforest.net/user/janstudio/portfolio?ref=janstudio

[hostingames]

This reply has been marked as private.

[Harry]

This reply has been marked as private.

Harry
Premium Wordpress themes and plugins, Best WooCommerce theme https://themeforest.net/user/janstudio/portfolio?ref=janstudio

[hostingames]

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[Harry]

Hi,

It now show text not your design http://take.ms/7CGvgv, please fix this and tell us when it ready to check.

Thanks

Harry
Premium Wordpress themes and plugins, Best WooCommerce theme https://themeforest.net/user/janstudio/portfolio?ref=janstudio

[hostingames]

Hi,

This is normal there is a developer currently on our server who check why are plugin “bug” with your template, will be available once the tests are finished.

We are going to have the report of the debug of the developer
There is a bug with the ARMember plugin and TotalDesk and your template.

The ARMember plugin does a zoom effect on the profile page.
The TotalDesk plugin, has a layout problem.

We will soon have the developer debug report.

Thank you

[Harry]

Hi.

Please add below code to JanStudio > Theme Option > General Layout > Custom CSS and edit element contain custom background http://take.ms/UpM1D remove space between block on mobile

@media only screen and (max-width: 736px) {
.vc_row [class*=”vc_col-“]:not(:last-child) {
margin-bottom: 0;
}
}

Best regards

Harry
Premium Wordpress themes and plugins, Best WooCommerce theme https://themeforest.net/user/janstudio/portfolio?ref=janstudio

[hostingames]

Hi,

look, I still see a space on

Thank you

[Harry]

Hi,

Sorry the code change to another format make it wrong

please change prev code to

@media only screen and (max-width: 736px) {
.vc_row [class*="vc_col-"]:not(:last-child) {
margin-bottom: 0;
}
}

Best regards

Harry
Premium Wordpress themes and plugins, Best WooCommerce theme https://themeforest.net/user/janstudio/portfolio?ref=janstudio

[hostingames]

Hello,

I apologize for my late response, it works now.

it’s almost over, our site on ticket support. 95%

In the Mobile Menu there is a link to Logout
Need to edit to edit the link? to add my Logout page create by plugin

Best regards

[Harry]

Hi,

Please edit the link in helpdesk-child > header.php in line 153.

Best regards

Harry
Premium Wordpress themes and plugins, Best WooCommerce theme https://themeforest.net/user/janstudio/portfolio?ref=janstudio

[hostingames]

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[Harry]

Hi on original file code is

<div class="jas-account-menu">
							<?php
								if ( is_user_logged_in() ) {
									echo '<a href="' . esc_url( wp_logout_url( get_permalink() ) ) . '">' . esc_html__( 'Logout', 'helpdesk' ) . '</a>';
								} else {
									echo '<a href="' . esc_url( wp_login_url( get_permalink() ) ) . '">' . esc_html__( 'Login', 'helpdesk' ) . '</a> / <a href="' . esc_url( wp_registration_url() ) . '">' . esc_html__( 'Register', 'helpdesk' ) . '</a>';;
								}
							?>
						</div>

Please change code

echo '<a href="' . esc_url( wp_logout_url( get_permalink() ) ) . '">' . esc_html__( 'Logout', 'helpdesk' ) . '</a>';

Best regards!

Harry
Premium Wordpress themes and plugins, Best WooCommerce theme https://themeforest.net/user/janstudio/portfolio?ref=janstudio

[hostingames]

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[Harry]

Yes, it correct.

Best regards

Harry
Premium Wordpress themes and plugins, Best WooCommerce theme https://themeforest.net/user/janstudio/portfolio?ref=janstudio

[hostingames]

Hi,

Header.php file

I have a favicon in the child template I add the code to display it?
The php code is for the parent template.

I’m talking about the code here

	 <!-- Put favicon.ico and apple-touch-icon(s).png in the images folder -->
        <link rel="shortcut icon" href="<?php echo JAS_HELPDESK_URL . '/assets/images/favicon.ico'; ?>" />

Could you give the php code for the child template?

I created the folder /assets/images/ on the child template

Thank you

[Harry]

Hi,

Be default wordpress have code support to change favicon you don’t need have to add any code.

Please follow this video https://www.youtube.com/watch?v=lXulQpuITVQ&list=UUMDvyPJs20jwKoFIO4XUF6w&index=15

Best regards

Harry
Premium Wordpress themes and plugins, Best WooCommerce theme https://themeforest.net/user/janstudio/portfolio?ref=janstudio

[hostingames]

Hi,

Possible to have a css code for the modal make it fix
Because when I scroll, the modal moves, fix the modal?
I’m talking about the modal window of the ARMember plugin?

Is there an update of the template?

Thanks

[Harry]

Hi,

Could you unlock my IP to check your site 171.224.81.235

Thanks

Harry
Premium Wordpress themes and plugins, Best WooCommerce theme https://themeforest.net/user/janstudio/portfolio?ref=janstudio

[hostingames]

I just need a css code, to make the modal window fixed to block the scroll?

[Foster]

Hi,

Could you please provide me the website URL again? I will check and give you the solution.

[hostingames]

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[Foster]

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[Author]

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