Home Forums Themes Support HelpDesk We have several errors in our log files?

This topic contains 41 replies, has 3 voices, and was last updated by  Foster 4 months, 2 weeks ago.

Viewing 15 posts - 1 through 15 (of 42 total)
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  • #15379

    Hello,

    We have changed domain name for the template
    We did a new installation of wordpress today at 18:30
    We have several errors in our log files
    Need help

    Thank you

    #15380
    This reply has been marked as private.
    #15382
    This reply has been marked as private.
    #15410

    Hi,

    This text because on old site you’re using child theme. Please try activate child theme on new site.

    Let us know if the issue still there.

    Best regards.

    #15415

    Hi,

    We have already activated the child template. Dear Sir.
    Always the same mistakes.

    I wish you a very happy holiday season

    Best regards.

    #15421

    Dear sir,

    This issue when you export database and import database. Could you try this plugin https://wordpress.org/plugins/duplicator/ backup and restore all site and content.

    Best wish for you, your family and your friend!

    Merry Christmas and Happy New Year!

    #15436

    Hi,

    I wish you a very happy holiday season

    I redid a new installation of wordpress today at 22:30 Everything works.
    The problem is the side when you integrate the content of the demo site.

    I install without integrating the demo content.
    Everything is working . the problem is on the side of the demonstration content.

    Question?
    Move WordPress in its own directory but make it work from the root of your domain (example: WordPress files in http://site.com/proprerdirectory but WordPress website appearing at http://site.com/)

    Thank you

    #15444
    #15461

    Hello,

    Is there an update of the planned template?

    Test in process

    1)No need for the tutorial, we transferred the site without problem with the plugin “duplicator”.

    2)I test the TotalDesk plugin https://codecanyon.net/item/totaldesk/20502693 on the template
    We have duplicate functions
    With the TotalDesk plugin there is already built-in FAQ function
    How to deactivate one of the two?

    3)We have to install the plugins for the forum?
    The client does not want a forum, simply the template with the ticket plugin, the member plugin.
    So I have to delete or comment on line 43 and 49? of the file “header.php”
    Confirm us

    4)Plugin Mailster – and Plugin Master Popups
    Is it compatible with the template

    Thank you

    #15490

    Hi,

    1. In near future we don’t have update for our theme.

    2. Could you attach copy version of plugins (Plugin Mailster, TotalDesk) as private reply. We will check and confirm. I think Plugin Mailster will work well because it only work in backend not affect to front end

    3. You don’t need to install bbPress plugin.

    Please change code of line 43 in header to

    <a href="<?php echo esc_url( admin_url( 'profile.php' ) ); ?>" class="button"><?php esc_html_e( 'My Account', 'helpdesk' ); ?></a>

    and remove code from line 45 to line 49 in header.php and put in helpdesk-child.

    Thanks and Best regards!

    #15515
    This reply has been marked as private.
    #15522

    Hi,

    1. If you put the custom header.php in child theme you don’t need backup file because parent theme contain original file. The customer’s dashboard look cool

    3. The code compatible with our theme is

    <div class="jas-container">
    	<div class="jas-row mt-5">
    		<div class="jas-col-sm-6 p-0">
    			<div class="pr background-color-primary h-100 p-4" style="z-index: 1;">
    				<div class="db pa custom-diagonal-separator background-color-primary" style="width: 30%; left: 80%;"></div>
    				<h2 class="text-color-light">Title</h2>
    				<p class="text-color-light">Lorem ipsum dolor sit amet, consectetur adipiscing elit. Curabitur pellentesque neque eget diam posuere porta. Quisque ut nulla at nunc.</p>
    			</div>
    		</div>
    		<div class="jas-col-sm-6 p-0">
    			<img src="img/team/team-3.jpg" class="img-fluid" alt="">
    		</div>
    	</div>
    </div>

    and the CSS can optimize to

    .custom-diagonal-separator {
    	top: 0;
    	bottom: 0;
    	left: 80%;
    	background: #CCC;
    	transform: skewX(-10deg);
    	z-index: -1;
    }

    because we define some class “pr=position: relative”, pa=”position: absolute”, “db=display:block”

    Best regards

    #15547

    Hello,

    Question

    Have two columns with two different colors
    Possible to create a diagonal separator to create the two columns here
    How to make 2 columns so a diagonal column
    As on the example here https://img4.hostingpics.net/pics/950661201711151137.png I’m talking about putting a column diagonally as in the photo

    Thank you

    #15556

    Hi,

    Please use code below for HTML

    <div class="jas-container">
    	<div class="jas-row mt-5">
    		<div class="jas-col-sm-6 p-0">
    			<div class="pr background-color-primary h-100 p-4" style="z-index: 1;">
    				<h2 class="text-color-light">Title</h2>
    				<p class="text-color-light">Lorem ipsum dolor sit amet, consectetur adipiscing elit. Curabitur pellentesque neque eget diam posuere porta. Quisque ut nulla at nunc.</p>
    			</div>
    		</div>
    		<div class="jas-col-sm-6 p-0">
    			<img src="img/team/team-3.jpg" class="img-fluid" alt="">
    		</div>
    	</div>
    </div>

    and CSS code

    .background-color-primary {
    	background: #ccc;
    	padding: 30px;
    }
    .background-color-primary:after {
    	content: "";
    	background: #ccc;
    	height: 100%;
    	width: 120px;
    	right: -60px;
    	top: 0;
    	position: absolute;
    	transform: skew(-20deg);
    }

    Best regards

    #15571
    This reply has been marked as private.
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