Home Forums Themes Support Gecko WooCommerce Product Attribute issue

Topic Resolution: Resolved
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    • #5108

      Hello,
      after updating to WC 3.0 and to your latest theme version we are facing the following issue.

      Adding an attribute to a product, the spinning (loading) icon appears but it never completes the process.
      After troubleshooting the issue, it seems that there is a conflict with Visual Composer plugin.

      WordPress Version: 4.7.5
      WooCommerce Version: 3.0.7
      Gecko Theme Version: 1.4.5
      Visual Composer Version: 5.1.1

      Thank you in advance

       

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    • #5119

      Hi,

      Could you please provide us your website URL and temporary admin account to check?

      Don’t forget to select Set as private reply. This ensures your information is only visible to our staff.

      – Foster

    • #5143

      Hi Spiros,

      We recommend you change custom variations to global variations https://www.youtube.com/watch?v=ge3RBMX66Ug, on new version of WooCommerce 3.0.x there are so much user have issue with custom variation, it can’t load.

      Best regards

      Harry
      Premium Wordpress themes and plugins, Best WooCommerce theme https://themeforest.net/user/janstudio/portfolio?ref=janstudio

    • #5206

      Hi,
      thanks for your feedback.

      After digging further into this issue, we found that there was a jquery conflict with WooCommerce and Ultimate Addons for Visual Composer (not Visual Composer itself).
      We have just updated this plugin (Ultimate Addons for Visual Composer) to it’s latest version and everything works properly.

      Regards

       

    • #5216

      Glad to hear your issue solved.

      Feel free contact us again if you need more help.

      Best regards

      Harry
      Premium Wordpress themes and plugins, Best WooCommerce theme https://themeforest.net/user/janstudio/portfolio?ref=janstudio

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