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    • November 6, 2017 at 5:28 am #12826
      emohamedadel

      Hi,

       

      I have a running woocommerce website, i want to install the demo data but without deleting the orders and woocommerce products. i don’t care about anything else but these are the most important to me.

      I tried to install the demo data on a duplicated version from the website but it deleted everything except the users database.

      Please advise how can i do that ?

      Thanks

    • November 6, 2017 at 11:02 am #12832
      Harry

      Hi there,

      Thank you for choosing our theme.

      You can use attach file and extract and import via Tools > Import > WordPress. It only import pages content and don’t affect to your exist database.

      You can follow this video https://www.youtube.com/watch?v=attYCVMtqI8

      Best regards

      Attachments:
      You must be logged in to view attached files.

      Harry
      Premium Wordpress themes and plugins, Best WooCommerce theme https://themeforest.net/user/janstudio/portfolio?ref=janstudio

    • November 14, 2017 at 7:06 pm #13211
      emohamedadel
      This reply has been marked as private.
    • November 15, 2017 at 12:11 am #13231
      Harry

      Hi,

      I tried to login your site but can’t success. Could you check and send us again.

      Thanks

      Harry
      Premium Wordpress themes and plugins, Best WooCommerce theme https://themeforest.net/user/janstudio/portfolio?ref=janstudio

    • November 15, 2017 at 1:35 am #13242
      emohamedadel
      This reply has been marked as private.
    • November 15, 2017 at 12:46 pm #13266
      Harry

      Hi,

      I saw your site run mySQL version 5.5.51 while WordPress required MySQL version 5.6 http://prntscr.com/hamu18

      Please ask hosting supporter to help you upgrade and try import again. And please backup your site before upgrade, you also need to update all plugin on your site to latest version.

      Best regards

      Harry
      Premium Wordpress themes and plugins, Best WooCommerce theme https://themeforest.net/user/janstudio/portfolio?ref=janstudio

    • November 15, 2017 at 6:24 pm #13299
      emohamedadel

      Hi Harry,

       

      This is the latest mySQL version in Hostgator shared host.

      Do you have any other solution ?

       

      Regards

    • November 16, 2017 at 12:39 am #13346
      Harry

      I checked some post on internet https://forums.hostgator.com/upgrading-mysql-version-5-6-5-t346126.html they said if you want upgrade MySQL version you have to upgrade your hosting package, that is not fair with customers.

      In this case you have only 2 solution is upgrade hosting package or switch to another hosting (siteground or wpengine)

      Harry
      Premium Wordpress themes and plugins, Best WooCommerce theme https://themeforest.net/user/janstudio/portfolio?ref=janstudio

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