Home › Forums › Themes Support › Claue › Issues adding images to product variations

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    • December 11, 2017 at 4:47 pm #14733
      kalarit

      Hi, I have been unable to add images to product variations in woo commerce product listings.  It was working before and now overtime that I click on the link to add images, it scrolls the screen to the top of the WordPress dashboard.

      I first thought that it was theme or plug-in issue, so I uninstalled and re-installed both, but it’s still the same issue.

    • December 11, 2017 at 7:09 pm #14744
      Harry

      Hi,

      Could you send us your site url and admin account as private reply. We need closer check before give you solution.

      Thanks

      Harry
      Premium Wordpress themes and plugins, Best WooCommerce theme https://themeforest.net/user/janstudio/portfolio?ref=janstudio

      • December 13, 2017 at 12:28 am #14812
        kalarit
        This reply has been marked as private.
    • December 13, 2017 at 9:48 am #14834
      Harry

      Hi,

      I checked you site it use sample data and already have variation swatch on product listing.
      You can follow our document at to create product variable with color swatch http://janstudio.net/claue/document/#create-attributes and http://janstudio.net/claue/document/#create-product-color-swatches

      Best regards

      Harry
      Premium Wordpress themes and plugins, Best WooCommerce theme https://themeforest.net/user/janstudio/portfolio?ref=janstudio

    • December 13, 2017 at 2:34 pm #14845
      kalarit

      Hi,

      We know how to add product variable with color swatch.

      Our concern here is when you click the Add product gallery images it’s not working.

      Please check the video attached. Give us feedback how can we solve this.

    • December 13, 2017 at 2:46 pm #14846
      kalarit

      Please check the video attached for your reference.

      Attachments:
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    • December 13, 2017 at 3:59 pm #14849
      Harry

      Hi,

      I checked your site and saw PHP and MySQL version outdated http://take.ms/xKjxB, please ask hosting support to help you update PHP and mySQL to 5.6 or higher.

      Best regards

      Harry
      Premium Wordpress themes and plugins, Best WooCommerce theme https://themeforest.net/user/janstudio/portfolio?ref=janstudio

    • December 13, 2017 at 4:41 pm #14852
      kalarit

      Ok, we will check. Hope this can solve the problem. If not then we will get back to you.

    • December 13, 2017 at 4:46 pm #14853
      kalarit

      By the way where can we found this server environment? Please help us to locate

    • December 13, 2017 at 4:56 pm #14854
      Harry

      You can check server environment in Dashboard > WooCommerce > Status

      Best regards

      Harry
      Premium Wordpress themes and plugins, Best WooCommerce theme https://themeforest.net/user/janstudio/portfolio?ref=janstudio

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