Support Forum

Hi,

This text because on old site you’re using child theme. Please try activate child theme on new site.

Let us know if the issue still there.

Best regards.

Dear sir,

This issue when you export database and import database. Could you try this plugin https://wordpress.org/plugins/duplicator/ backup and restore all site and content.

Best wish for you, your family and your friend!

Merry Christmas and Happy New Year!

Hi,

Please refer this article http://www.wpbeginner.com/wp-tutorials/how-to-properly-move-wordpress-from-subdomain-to-root-domain/

Best regards!

Hi,

1. In near future we don’t have update for our theme.

2. Could you attach copy version of plugins (Plugin Mailster, TotalDesk) as private reply. We will check and confirm. I think Plugin Mailster will work well because it only work in backend not affect to front end

3. You don’t need to install bbPress plugin.

Please change code of line 43 in header to

<a href="<?php echo esc_url( admin_url( 'profile.php' ) ); ?>" class="button"><?php esc_html_e( 'My Account', 'helpdesk' ); ?></a>

and remove code from line 45 to line 49 in header.php and put in helpdesk-child.

Thanks and Best regards!

Hi,

1. If you put the custom header.php in child theme you don’t need backup file because parent theme contain original file. The customer’s dashboard look cool

3. The code compatible with our theme is

<div class="jas-container">
	<div class="jas-row mt-5">
		<div class="jas-col-sm-6 p-0">
			<div class="pr background-color-primary h-100 p-4" style="z-index: 1;">
				<div class="db pa custom-diagonal-separator background-color-primary" style="width: 30%; left: 80%;"></div>
				<h2 class="text-color-light">Title</h2>
				<p class="text-color-light">Lorem ipsum dolor sit amet, consectetur adipiscing elit. Curabitur pellentesque neque eget diam posuere porta. Quisque ut nulla at nunc.</p>
			</div>
		</div>
		<div class="jas-col-sm-6 p-0">
			<img src="img/team/team-3.jpg" class="img-fluid" alt="">
		</div>
	</div>
</div>

and the CSS can optimize to

.custom-diagonal-separator {
	top: 0;
	bottom: 0;
	left: 80%;
	background: #CCC;
	transform: skewX(-10deg);
	z-index: -1;
}

because we define some class “pr=position: relative”, pa=”position: absolute”, “db=display:block”

Best regards

Hi,

Please use code below for HTML

<div class="jas-container">
	<div class="jas-row mt-5">
		<div class="jas-col-sm-6 p-0">
			<div class="pr background-color-primary h-100 p-4" style="z-index: 1;">
				<h2 class="text-color-light">Title</h2>
				<p class="text-color-light">Lorem ipsum dolor sit amet, consectetur adipiscing elit. Curabitur pellentesque neque eget diam posuere porta. Quisque ut nulla at nunc.</p>
			</div>
		</div>
		<div class="jas-col-sm-6 p-0">
			<img src="img/team/team-3.jpg" class="img-fluid" alt="">
		</div>
	</div>
</div>

and CSS code

.background-color-primary {
	background: #ccc;
	padding: 30px;
}
.background-color-primary:after {
	content: "";
	background: #ccc;
	height: 100%;
	width: 120px;
	right: -60px;
	top: 0;
	position: absolute;
	transform: skew(-20deg);
}

Best regards

Hello,

1. Could you explain more about the button

2. For the Diagonal column, you can use plugin WPBakery Page Builder included in our theme to build full width row with 2 columns

And copy code to separate column

<div class="pr custom-bleu-color h-100 p-4" style="z-index: 1;padding: 30px;">
				<div class="custom-diagonal-separator custom-bleu-color" style="width: 30%; left: 80%;"></div>
				<h2 class="text-color-light cw center-sm center-xs">Title</h2>
				<p class="text-color-light center-sm center-xs">Lorem ipsum dolor sit amet, consectetur adipiscing elit. Curabitur pellentesque neque eget diam posuere porta. Quisque ut nulla at nunc.</p>
			</div>

 <div class="pr custom-yellow-color h-100 p-4" style="z-index: 0;padding: 30px;">
				<h2 class="text-color-light cw center-sm center-xs">Title</h2>
				<p class="text-color-light center-sm center-xs">Lorem ipsum dolor sit amet, consectetur adipiscing elit. Curabitur pellentesque neque eget diam posuere porta. Quisque ut nulla at nunc.</p>
			</div>

Best regards

Hi,

1. To make button full width, please use below code

<div class="w__100"><a class="button w__100 db" style="background: red; color: #fff">Button</a></div>

and put in a row you set full-width with page builder

2. To make to column still work on tablet and mobile please edit wrap column follow this screenshot http://take.ms/VAQ0F

Best regards

Hi,

You want break 2 Diagonal column to 2 row on mobile? Could you please approve my IP to access your site i will check and give you suggest CSS to remove padding.

Thanks

Hi,

It now show text not your design http://take.ms/7CGvgv, please fix this and tell us when it ready to check.

Thanks

Hi.

Please add below code to JanStudio > Theme Option > General Layout > Custom CSS and edit element contain custom background http://take.ms/UpM1D remove space between block on mobile

@media only screen and (max-width: 736px) {
.vc_row [class*=”vc_col-“]:not(:last-child) {
margin-bottom: 0;
}
}

Best regards

Hi,

Sorry the code change to another format make it wrong

please change prev code to

@media only screen and (max-width: 736px) {
.vc_row [class*="vc_col-"]:not(:last-child) {
margin-bottom: 0;
}
}

Best regards

Hi,

Please edit the link in helpdesk-child > header.php in line 153.

Best regards

Hi on original file code is

<div class="jas-account-menu">
							<?php
								if ( is_user_logged_in() ) {
									echo '<a href="' . esc_url( wp_logout_url( get_permalink() ) ) . '">' . esc_html__( 'Logout', 'helpdesk' ) . '</a>';
								} else {
									echo '<a href="' . esc_url( wp_login_url( get_permalink() ) ) . '">' . esc_html__( 'Login', 'helpdesk' ) . '</a> / <a href="' . esc_url( wp_registration_url() ) . '">' . esc_html__( 'Register', 'helpdesk' ) . '</a>';;
								}
							?>
						</div>

Please change code

echo '<a href="' . esc_url( wp_logout_url( get_permalink() ) ) . '">' . esc_html__( 'Logout', 'helpdesk' ) . '</a>';

Best regards!

Yes, it correct.

Best regards

Hi,

Be default wordpress have code support to change favicon you don’t need have to add any code.

Please follow this video https://www.youtube.com/watch?v=lXulQpuITVQ&list=UUMDvyPJs20jwKoFIO4XUF6w&index=15

Best regards

Hi,

Could you unlock my IP to check your site 171.224.81.235

Thanks

Hi,

Could you please provide me the website URL again? I will check and give you the solution.