Support Forum

Hi hostingames,

Sorry because miss your topic.

Foster now in vacation.

Please download attach plugin and replace plugin helpdesk-addon

Best regards

Yes, you need install this plugin too to make it work.

Best regards

Hi,

If you don’t use plugin https://wordpress.org/plugins/echo-knowledge-base/ please helpdesk-add-on plugin and reinstall in Appearance > Install plugins.

Best regards

Hi,

You mean the tab for knowledge base page?

This style not attractive, we will integrate this feature for next update if have more than 5 requests.

Best regards

Hi,

The file use function is in wp-content/plugins/cloudwork-verifi/includes/shortcodes/registration-shortcode.php

and wp-content/plugins/cloudwork-verifi/includes/utility-functions.php

If you don’t need verify purchase code, please deactivate this plugin.

Best regards

Hi,

Please make the question more clear?

1. The tab can’t implement now. Do you want have border around the knowledge base categories?

2. In our theme we don’t use any function “wp_new_user_notification”. I checked all recommend plugin have only plugin cloudwork-verify use this function. Please check other plugins installed on your site to know which plugin has this function.

Best regards

Hi,

1, Please add below code to JanStudio > Theme Option > General Layout > Custom CSS

.kb-list-title {
	border-bottom: none;
	background: #002e5b;
	padding: 10px;
       margin: 0;
}
.kb-list-title a { color: #fff;}

.kb-list {
	border: 1px solid #ccc;
	padding: 15px;
	border-top: none;
}

2. It have away to download separate plugin to your computer and open code of plugin in editor and search.

Best regards

Hi,

I checked on our demo it’s Related Articles section.

If you don’t want show this section, please add below code

.jas-kb-related {display: none;}

Best regards

Hi,

Sorry, the issue with modal on the connection still there and not fix.

Hi,

Sorry for late reply.

Please refer this topic https://wordpress.stackexchange.com/questions/15304/how-to-change-the-default-registration-email-plugin-and-or-non-plugin or http://www.wpbeginner.com/plugins/how-to-send-a-custom-welcome-email-to-new-users-in-wordpress/

Best regards

Hi,

Please add the code to helpdesk-child > functions.php

Best regards

Hi,

Please try below code and change the fields of register form as you want

// Redefine user notification function
if ( !function_exists('wp_new_user_notification') ) {
    function wp_new_user_notification( $user_id, $plaintext_pass = '' ) {
        $user = new WP_User($user_id);

        $user_login = stripslashes($user->user_login);
        $user_email = stripslashes($user->user_email);

        $message  = sprintf(__('New user registration on your blog %s:'), get_option('blogname')) . "\r\n\r\n";
        $message .= sprintf(__('Username: %s'), $user_login) . "\r\n\r\n";
        $message .= sprintf(__('E-mail: %s'), $user_email) . "\r\n";

        @wp_mail(get_option('admin_email'), sprintf(__('[%s] New User Registration'), get_option('blogname')), $message);

        if ( empty($plaintext_pass) )
            return;

        $message  = __('Hi there,') . "\r\n\r\n";
        $message .= sprintf(__("Welcome to %s! Here's how to log in:"), get_option('blogname')) . "\r\n\r\n";
        $message .= wp_login_url() . "\r\n";
        $message .= sprintf(__('Username: %s'), $user_login) . "\r\n";
        $message .= sprintf(__('Password: %s'), $plaintext_pass) . "\r\n\r\n";
        $message .= sprintf(__('If you have any problems, please contact me at %s.'), get_option('admin_email')) . "\r\n\r\n";
        $message .= __('Adios!');

        wp_mail($user_email, sprintf(__('[%s] Your username and password'), get_option('blogname')), $message);

    }
}

Best regards

Hi,

Please try with below code

// Redéfinir la fonction de notification de l'utilisateur
if ( !function_exists('wp_new_user_notification') ) {
    function wp_new_user_notification( $user_id, $plaintext_pass = '' ) {
        $user = new WP_User($user_id);
 
        $user_login = stripslashes($user->user_login);
        $user_email = stripslashes($user->user_email);
 
        $message  = sprintf(__('Nouvelle inscription d\'utilisateur sur %s:'), get_option('blogname')) . "\r\n\r\n";
        $message .= sprintf(__('Nom d\'utilisateur: %s'), $user_login) . "\r\n\r\n";
        $message .= sprintf(__('E-mail: %s'), $user_email) . "\r\n";
 
        @wp_mail(get_option('admin_email'), sprintf(__('[%s] Enregistrement d\'un nouvel utilisateur'), get_option('blogname')), $message);
 
        if ( empty($plaintext_pass) )
            return;
 
        $message  = __('Salut,') . "\r\n\r\n";
        $message .= sprintf(__("Bienvenue à %s! Voici comment vous connecter:"), get_option('blogname')) . "\r\n\r\n";
        $message .= wp_login_url() . "\r\n";
        $message .= sprintf(__('Nom d\'utilisateur: %s'), $user_login) . "\r\n";
        $message .= sprintf(__('Mot de passe: %s'), $plaintext_pass) . "\r\n\r\n";
        $message .= sprintf(__('Si vous avez des problèmes, s\'il vous plaît contactez-moi à %s.'), get_option('admin_email')) . "\r\n\r\n";
        $message .= __('Cordialement!');
 
        wp_mail($user_email, sprintf(__('[%s] Votre nom d\'utilisateur et mot de passe'), get_option('blogname')), $message);
 
    }
}

Best regards

Hi,

Please add the code to helpdesk-child > functions.php

Best regards