Support Forum

Hi,

Thank you for choosing our theme.

Could you send me your site url and temporary admin account as private reply. We will check and help you solve.

Thanks

Hi,

I try access your site but can’t. I logged in your hosting but don’t know how to use in your language.

1. Please download attach file, extract and replace in wp-content > plugin > pin-maker > includes

2. Please download attach file, extract and replace file theme.js in claue > assets > js

3. Please create new menu in Appearance > Menus link to the page you create for Shop and after go to Appearance > Widgets > WooCommerce Sidebar Menu > Remove Product categories widget and add Custom Navigation and call to new menu you’ve just create

4. Please try this plugin https://wordpress.org/plugins/user-role-editor/

Kind regards

Hi,

Please unblock my IP 116.111.124.166

3. You don’t need create new shop page. Only create menu link to product category https://www.youtube.com/watch?v=cdkCSls-9s4&t=0s&index=8&list=PLcoRirCsO1emBrHDUvV7dksj_9fZjAYir

a. Please use one menu for WooCommerce Categories Menu Sidebar. On this widget are we recommend use menu only

b. We recommend use Woocommerce Sidebar on screenshot 2. And you can add custom navigation or any widget to Appearance > Widgets > WooCommerce Sidebar

Kind regards

Hi,

You can fix by follow this screenshot http://take.ms/5fC5d

Kind regards

Hi,

Could you unblock my IP 117.1.114.230 to view your site?
This issue related to Snapppt plugin. Maybe this issue cause by your site not publish so Snapppt server can’t fetching your products.

Regards

Hi,

Please try turn off your security plugin to unblock all IPs and try create pin on Snapppt. It now Snapppt can’t get image from your site. If issue still there, please contact to plugin author for support https://wordpress.org/plugins/shop-feed-for-instagram-by-snapppt/

Kind regards

Hi,

We are working on this issue and update soon.

Regards

Hi,

Please find these text in Loco > Plugins > Claue-addons

Regards

Hi Cssnik,

Please use attach file and replace plugin claue-addons to fix clients and tags

Regards

Hi Cssnik,

Please use new attach file and replace plugin claue-addons

Regards

Hi,

The category filter only on all portfolios page.

Regards

Hi,

Please go to Loco Translates > Theme > Claue to translate these text

For “comment” please translate all comment text

Hi,

Please add below code to Claue > Theme Option >General Layout > Custom CSS

.pm-slick .slick-arrow,
.pm-slick .slick-arrow:hover {
	background: none;
}

Regards

Hi,

Yes, you can install our theme for new site but you need purchase for new license.

To add SEO description for news page please use this plugin https://wordpress.org/plugins/wordpress-seo/

Kind regards

Thanks and have a nice day!

Hi,

This issue because the css of PrettyPhoto.

Please add below code to override

@media only screen and (max-width: 736px) {div.pp_pic_holder {width: 100% !important;}}

Kind regards

Hi,

1. Please add below code to claue-child > functions.php

if ( ! function_exists( 'jas_gecko_social_share' ) ) {
	function jas_gecko_social_share() {
		global $post;
		$src = wp_get_attachment_image_src( get_post_thumbnail_id( $post->ID ), false, '' );
		?>
			<div class="social-share">
				<div class="jas-social">
					<a title="<?php echo esc_html__( 'Share this post on Facebook', 'gecko' ); ?>" class="cb facebook" href="http://www.facebook.com/sharer.php?u=<?php esc_url( the_permalink() ); ?>" onclick="javascript:window.open(this.href, '', 'menubar=no,toolbar=no,resizable=yes,scrollbars=yes,height=380,width=660');return false;">
						<i class="fa fa-facebook"></i>
					</a>
					<a title="<?php echo esc_html__( 'Share this post on Twitter', 'gecko' ); ?>" class="cb twitter" href="https://twitter.com/share?url=<?php esc_url( the_permalink() ); ?>" onclick="javascript:window.open(this.href, '', 'menubar=no,toolbar=no,resizable=yes,scrollbars=yes,height=380,width=660');return false;">
						<i class="fa fa-twitter"></i>
					</a>
					<a title="<?php echo esc_html__( 'Share this post on Google Plus', 'gecko' ); ?>" class="cb google-plus" href="https://plus.google.com/share?url=<?php esc_url( the_permalink() ); ?>" onclick="javascript:window.open(this.href, '', 'menubar=no,toolbar=no,resizable=yes,scrollbars=yes,height=380,width=660');return false;">
						<i class="fa fa-google-plus"></i>
					</a>
					<a title="<?php echo esc_html__( 'Share this post on Pinterest', 'gecko' ); ?>" class="cb pinterest" href="//pinterest.com/pin/create/button/?url=<?php esc_url( the_permalink() ); ?>&media=<?php echo esc_url( $src[0] ); ?>&description=<?php the_title(); ?>" onclick="javascript:window.open(this.href, '', 'menubar=no,toolbar=no,resizable=yes,scrollbars=yes,height=600,width=600');return false;">
						<i class="fa fa-pinterest"></i>
					</a>
					<a title="<?php echo esc_html__( 'Share this post on Tumbr', 'gecko' ); ?>" class="cb tumblr" data-content="<?php echo esc_url( $src[0] ); ?>" href="//tumblr.com/widgets/share/tool?canonicalUrl=<?php esc_url( the_permalink() ); ?>" onclick="javascript:window.open(this.href, '', 'menubar=no,toolbar=no,resizable=yes,scrollbars=yes,height=600,width=540');return false;">
						<i class="fa fa-tumblr"></i>
					</a>
				</div>
			</div>
		<?php
	}
}

and add VK like for other social share

2. please copy file email-order-details.php in plugins > woocommerce > templates > email to claue-child > woocommerce > email and change the text

and file view-order.php in n plugins > woocommerce > templates > myaccount to claue-child > woocommerce > myaccount.

Kind regards

Hi,

Could you send me your site url to check.

Thanks

Hi,

I check your site it still work well http://prntscr.com/nagega, please try clear cache of browser

Kind regards

Hi,

Please add below code

#jas-header {
	position: relative;
	z-index: 999;
}

Kind regards

Sorry, please change code to

if ( ! function_exists( 'jas_claue_social_share' ) ) {
	function jas_claue_social_share() {
		global $post;
		$src = wp_get_attachment_image_src( get_post_thumbnail_id( $post->ID ), false, '' );
		?>
			<div class="social-share">
				<div class="jas-social">
					<a title="<?php echo esc_html__( 'Share this post on Facebook', 'claue' ); ?>" class="cb facebook" href="http://www.facebook.com/sharer.php?u=<?php esc_url( the_permalink() ); ?>" onclick="javascript:window.open(this.href, '', 'menubar=no,toolbar=no,resizable=yes,scrollbars=yes,height=380,width=660');return false;">
						<i class="fa fa-facebook"></i>
					</a>
					<a title="<?php echo esc_html__( 'Share this post on Twitter', 'claue' ); ?>" class="cb twitter" href="https://twitter.com/share?url=<?php esc_url( the_permalink() ); ?>" onclick="javascript:window.open(this.href, '', 'menubar=no,toolbar=no,resizable=yes,scrollbars=yes,height=380,width=660');return false;">
						<i class="fa fa-twitter"></i>
					</a>
					<a title="<?php echo esc_html__( 'Share this post on Google Plus', 'claue' ); ?>" class="cb google-plus" href="https://plus.google.com/share?url=<?php esc_url( the_permalink() ); ?>" onclick="javascript:window.open(this.href, '', 'menubar=no,toolbar=no,resizable=yes,scrollbars=yes,height=380,width=660');return false;">
						<i class="fa fa-google-plus"></i>
					</a>
					<a title="<?php echo esc_html__( 'Share this post on Pinterest', 'claue' ); ?>" class="cb pinterest" href="//pinterest.com/pin/create/button/?url=<?php esc_url( the_permalink() ); ?>&media=<?php echo esc_url( $src[0] ); ?>&description=<?php the_title(); ?>" onclick="javascript:window.open(this.href, '', 'menubar=no,toolbar=no,resizable=yes,scrollbars=yes,height=600,width=600');return false;">
						<i class="fa fa-pinterest"></i>
					</a>
					<a title="<?php echo esc_html__( 'Share this post on Tumbr', 'claue' ); ?>" class="cb tumblr" data-content="<?php echo esc_url( $src[0] ); ?>" href="//tumblr.com/widgets/share/tool?canonicalUrl=<?php esc_url( the_permalink() ); ?>" onclick="javascript:window.open(this.href, '', 'menubar=no,toolbar=no,resizable=yes,scrollbars=yes,height=600,width=540');return false;">
						<i class="fa fa-tumblr"></i>
					</a>
				</div>
			</div>
		<?php
	}
}

and add your code to VK like below code

<a title="<?php echo esc_html__( 'Share this post on Tumbr', 'claue' ); ?>" class="cb tumblr" data-content="<?php echo esc_url( $src[0] ); ?>" href="//tumblr.com/widgets/share/tool?canonicalUrl=<?php esc_url( the_permalink() ); ?>" onclick="javascript:window.open(this.href, '', 'menubar=no,toolbar=no,resizable=yes,scrollbars=yes,height=600,width=540');return false;">
						<i class="fa fa-tumblr"></i>
					</a>

Kind regards

Hi cssnik,

Please change code to

add_action( 'wp_head', 'remove_my_action' ); 
function remove_my_action(){
	remove_action( 'woocommerce_single_product_summary', 'jas_claue_wc_single_social_share', 50 );
}
function jas_claue_child_social_share() {
	global $post;
	$src = wp_get_attachment_image_src( get_post_thumbnail_id( $post->ID ), false, '' );
	?>
		<div class="social-share">
			<div class="jas-social">
				<a title="<?php echo esc_html__( 'Share this post on Facebook', 'claue' ); ?>" class="cb facebook" href="http://www.facebook.com/sharer.php?u=<?php esc_url( the_permalink() ); ?>" onclick="javascript:window.open(this.href, '', 'menubar=no,toolbar=no,resizable=yes,scrollbars=yes,height=380,width=660');return false;">
					<i class="fa fa-facebook"></i>
				</a>
				<a title="<?php echo esc_html__( 'Share this post on Twitter', 'claue' ); ?>" class="cb twitter" href="https://twitter.com/share?url=<?php esc_url( the_permalink() ); ?>" onclick="javascript:window.open(this.href, '', 'menubar=no,toolbar=no,resizable=yes,scrollbars=yes,height=380,width=660');return false;">
					<i class="fa fa-twitter"></i>
				</a>
				<a title="<?php echo esc_html__( 'Share this post on Google Plus', 'claue' ); ?>" class="cb google-plus" href="https://plus.google.com/share?url=<?php esc_url( the_permalink() ); ?>" onclick="javascript:window.open(this.href, '', 'menubar=no,toolbar=no,resizable=yes,scrollbars=yes,height=380,width=660');return false;">
					<i class="fa fa-google-plus"></i>
				</a>
				<a title="<?php echo esc_html__( 'Share this post on Pinterest', 'claue' ); ?>" class="cb pinterest" href="//pinterest.com/pin/create/button/?url=<?php esc_url( the_permalink() ); ?>&media=<?php echo esc_url( $src[0] ); ?>&description=<?php the_title(); ?>" onclick="javascript:window.open(this.href, '', 'menubar=no,toolbar=no,resizable=yes,scrollbars=yes,height=600,width=600');return false;">
					<i class="fa fa-pinterest"></i>
				</a>
				<a title="<?php echo esc_html__( 'Share this post on Tumbr', 'claue' ); ?>" class="cb tumblr" data-content="<?php echo esc_url( $src[0] ); ?>" href="//tumblr.com/widgets/share/tool?canonicalUrl=<?php esc_url( the_permalink() ); ?>" onclick="javascript:window.open(this.href, '', 'menubar=no,toolbar=no,resizable=yes,scrollbars=yes,height=600,width=540');return false;">
					<i class="fa fa-tumblr"></i>
				</a>
			</div>
		</div>
	<?php
}

function jas_claue_child_wc_single_social_share() {
	if ( cs_get_option( 'wc-social-share' ) ) {
		jas_claue_child_social_share();
	}
}
add_action( 'woocommerce_single_product_summary', 'jas_claue_child_wc_single_social_share', 50 );

Kind regards

Hi,

I check on my local it work well, Could you send me login credential to check.

Thanks

Yes, you need to activate child theme, because the code you add in child theme.

Kind regards

Hi,

Is your issue solve?

Hi,

please change code

from

#jas-header {
position: relative;
z-index: 999;
}

to

#jas-header {
position: relative;
z-index: 9999;
}

Kind regards

Hi,

Please remove code

#jas-header {
position: relative;
z-index: 9999;
}

and add new code

.pin-maker.pm-slick {
	z-index: 0;
}

Kind regards

Hi,

Please copy your code without script tag. just only code inside

< script...> the code

Kind regards

Hi,

Please use this plugin https://wordpress.org/plugins/insert-headers-and-footers/

Kind regards

Hi,

Please go to Claue > Theme Option > WooCommere > Product Listing Settings > Style and choose Metro layout http://prntscr.com/nl3nho

Kind regards

Hi Cssnik,

Please edit the column wrap and add margin-bottom or padding-bottom http://prntscr.com/nlha7s

Kind regards

Hi,

Please add more code

@media only screen and (max-width: 480px) {
.vc_custom_1557225117314 .products .jas-col-xs-6:first-child, 
.vc_custom_1557225117314 .products .jas-col-xs-6:nth-child(2n+1), 
.vc_custom_1557225117314 .products.jas-masonry .jas-col-xs-6:nth-child(2n) {
	padding-right: 1rem;
}}

Regards

Hi,

Just follow this screenshot http://prntscr.com/o0fcoj

Kind regards

Hi,

1. Please go to Theme Option > Header > Enable Currency Switcher > On

2. Please copy API code and put in Claue > Currencies > API and put update currency per hours.

Kind regards

Hi,

Please go to WooCommerce > Settings > Currency and change default currency. But default currency also is main currency.

Kind regards

I’m sorry it doesn’t support it.

Kind regards

Please try update all your plugins.

Kind regards

Hi,

Please contact to plugin author, i’m not know about this.

Kind regards

These plugins are commercial and you need license to active them.

Kind regards

I’m not understand. Our demo not use Jet’s plugin.

Kind regards

Hi,

Please follow this topic https://www.goldenoakwebdesign.com/blog/how-to-exclude-woocommerce-products-from-the-search-results-in-wordpress and add code to claue-child > functions.php

/**
 * Remove WooCommerce product and WordPress page results from the search form widget
 *
 * @author   Golden Oak Web Design <[email protected]>
 * @author   Joshua David Nelson <[email protected]>
 * @license  https://www.gnu.org/licenses/gpl-2.0.html GPLv2+
 */
function golden_oak_web_design_modify_search_query( $query ) {
  // Make sure this isn't the admin or is the main query
  if( is_admin() || ! $query->is_main_query() ) {
    return;
  }

  // Make sure this isn't the WooCommerce product search form
  if( isset($_GET['post_type']) && ($_GET['post_type'] == 'product') ) {
    return;
  }

  if( $query->is_search() ) {
    $in_search_post_types = get_post_types( array( 'exclude_from_search' => false ) );

    // The post types you're removing (example: 'product' and 'page')
    $post_types_to_remove = array( 'product', 'page' );

    foreach( $post_types_to_remove as $post_type_to_remove ) {
      if( is_array( $in_search_post_types ) && in_array( $post_type_to_remove, $in_search_post_types ) ) {
        unset( $in_search_post_types[ $post_type_to_remove ] );
        $query->set( 'post_type', $in_search_post_types );
      }
    }
  }

}
add_action( 'pre_get_posts', 'golden_oak_web_design_modify_search_query' );

Kind regards

Hi,

This page is search result page not blogs page so slider not work. It just show page head image.

Kind regards