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    • August 21, 2018 at 1:54 am #23974
      bluekiwi

      Hello,

      We’re using Loco translate to translate your theme into Slovak language. Everything worked for for a long time, but since some updates on the website (woocommerce, claue), we an important sentence stopped being translated during checkout. It’s the “I’ve read and accept the terms & conditions *”

      It stays in english no matter what, while the string is translated in the backend correctly.

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    • August 21, 2018 at 11:33 am #23977
      Harry

      Hi,

      Sorry because inconvenience.

      It have some update from WooCommerce so we update string in theme follow plugin update

      Please go to Loco Translate > Themes > Claue > Edit templates > Sync > Save and after that translate again.

      Kind regards

      Harry
      Premium Wordpress themes and plugins, Best WooCommerce theme https://themeforest.net/user/janstudio/portfolio?ref=janstudio

    • August 21, 2018 at 12:11 pm #23979
      bluekiwi

      Hi, thanks for coming back.

      We have tried the solution, but the issue persists, unfortunately.

      We did Loco Translate > Themes > Claue > Edit templates > Sync > Save.

      Then, when we want to translate the string Loco Translate > Themes > Claue (or even the child theme) > (language “Slovencina”), it seams to be already translated as before.

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    • August 21, 2018 at 12:45 pm #23982
      Harry

      Hi,

      I checked your site in Loco > Themes > Claue > Slovak language. It not translate http://take.ms/f4mql.

      Did you remove old file? please try again

      Kind regards

      Harry
      Premium Wordpress themes and plugins, Best WooCommerce theme https://themeforest.net/user/janstudio/portfolio?ref=janstudio

    • August 21, 2018 at 1:03 pm #23983
      bluekiwi

      No, it has been translated (for 7% for a long time, even this morning). We haven’t removed any files. Now, it looks like the translations we had on the eshop are lost!

       

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    • August 21, 2018 at 2:12 pm #23990
      Harry

      Hi,

      I see you save three versions of Claue on your site. But i check the language file in 3 versions. It doesn’t translated.

      Do you have backup in any where?

      Harry
      Premium Wordpress themes and plugins, Best WooCommerce theme https://themeforest.net/user/janstudio/portfolio?ref=janstudio

    • August 21, 2018 at 2:15 pm #23991
      bluekiwi

      We should be able to recover any file – files are getting backed up every day. Please let me know which file (location and name) should we recover exactly.

      Thank you.

    • August 21, 2018 at 2:17 pm #23992
      bluekiwi

      ( btw the remaining claue themes you’re mentioning are just previous folders “claue” we renamed to something like “claueold” but kept on the server just to be sure that when we do manual update of your theme and something goes wrong, we can just rename the folder back to “claue”)

    • August 21, 2018 at 2:36 pm #23993
      Harry

      Hi,

      Please backup file in wp-content > lnaguages > loco > themes

      claue-sk_SK.po and claue-sk_SK.mo

      Kind regards

      Harry
      Premium Wordpress themes and plugins, Best WooCommerce theme https://themeforest.net/user/janstudio/portfolio?ref=janstudio

    • August 21, 2018 at 3:36 pm #23998
      bluekiwi

      should we backup this file or should we recover this file from the yesterday’s backup?

    • August 21, 2018 at 5:34 pm #24002
      Harry

      Hi,

      Please recover this file from yesterday backup.

      Kind regards

      Harry
      Premium Wordpress themes and plugins, Best WooCommerce theme https://themeforest.net/user/janstudio/portfolio?ref=janstudio

    • August 21, 2018 at 5:43 pm #24003
      bluekiwi

      Ok, both files have been recovered and the translations are back.

      So we’re back at the beginning – what’s the next step?

    • August 21, 2018 at 5:57 pm #24005
      Harry

      Hi,

      Please go to Loco > theme > claue > edit Slovak language > Click on Sync button > translate again with the text “I’ve read and accept the terms & conditions *”

      Kind regards

      Harry
      Premium Wordpress themes and plugins, Best WooCommerce theme https://themeforest.net/user/janstudio/portfolio?ref=janstudio

    • August 21, 2018 at 6:12 pm #24007
      bluekiwi

      Solved!! Thank you very much for your perfect and quick support!

       

    • August 21, 2018 at 6:17 pm #24008
      Harry

      You’re welcome! Have a nice day!

      Harry
      Premium Wordpress themes and plugins, Best WooCommerce theme https://themeforest.net/user/janstudio/portfolio?ref=janstudio

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