Support Forum

Hi,

Could you try update theme and plugin to newer version. http://support.janstudio.net/forums/topic/updating-the-theme/

If issue still there, please send us your site url and temporary admin account as private reply. We will check and help you solve the problem.

Thanks

Hi,

It now you’re using outdated version. Please try update theme and plugin to newer version. http://support.janstudio.net/forums/topic/updating-the-theme/

Regards

Please try use plugin https://wordpress.org/plugins/advanced-database-cleaner/ to clean up database and try deactivate plugin one by one and check again.

I see error message “[Bleeper] Connecting to https://bleeper-eu-1.eu-4.evennode.com”

Regards

No, some our customers use it without issue.

Could you please reply on this topic on our forum, so our team can track your issue and easy to help you.

Regards

Hi,

1. Please go to Claue > Theme Option > WooComerce > General Settings > Catalog Mode > Off.

2. Please change the link for product video like this https://youtu.be/c55Y9RT3zk8 not use https://www.youtube.com/watch?v=c55Y9RT3zk8&feature=youtu.be

Regards

Hi,

I fixed issue on your site and for the youtube video please change format to

Regards

Hi,

Please reply on this topic http://support.janstudio.net/forums/topic/product-page-error/#post-26767. For your case please add price for each other variation. And go to Dashboard > WP Addons > Variation Swatch > Show on List > On

Regards

I recommend upload image for color gallery http://prntscr.com/ljk8kr

Regards

Hi,

Please check at https://www.nenekafor.com/product/printed-kimono-dress-2/ I added price for separate variation it now work. http://prntscr.com/ljsa6t

Regards

Please reply on this topic.

You don’t add anything to description so the description and lookbook doesn’t show.

I added http://prntscr.com/lkagmy and it now show, please check.

Hi,

1. Please use sample Meta Slider for home page banner slider like on home 1, home 2

2. For promotion banner, please crop image same size with product image size

3. Please go to Theme Option > WooCommerce > General Settings > Catalog Mode > Turn Off.

Regards

I tried add image on the description it still work well http://prntscr.com/lluo6p. You have to wait for 1-2 seconds to the description load the image before save when edit product.

Regards

Hi,

1. Please add new photo to slide and copy caption from sample

2. Please use Pinmaker to add product to plus http://janstudio.net/claue/document/#creating-lookbook

Regards

hi Chelseathisisme paste it on your claue theme function.php

add_filter(
‘woocommerce_cart_item_name’,
function($name, $cart_item, $cart_item_key) {
$product = apply_filters(
‘woocommerce_cart_item_product’,
$cart_item[‘data’],
$cart_item,
$cart_item_key
);
if (method_exists($product, ‘get_name’)) {
// WooCommerce 3.x
$is_link = substr($name, 0, 3) === ‘<a ‘;
$name = $product->get_name();
if ($is_link) {
$name = sprintf(
‘%s‘,
esc_url($product->get_permalink($cart_item)),
$name
);
}
}
return $name;
},
50, 3
);

and

do this on the variation of the product

then do this on the product that has size or colors

and then you can see the variation on the cart or checkout page

@Chelseathisisme: Please follow our document at http://janstudio.net/claue/document/#lookbook-page and check all sub-menu of PinMaker http://prntscr.com/lnjeiz

@kalarit: on new version our theme already show variations on popup cart http://prntscr.com/lnjd8c you don’t need add code

Regards

Hi,

1. For homepage video banner the browser on mobile auto disable auto play to save data of user. We recommend change with background image on mobile

2,3.5. Could you tell me details issue related to menu, lookbook, product bundle pricing?

Please reply on this topic so we can track and don’t have to ask you again.

Thanks

Hi Chelsea,

1. I help you add video banner on slider and auto play on desktop https://www.youtube.com/watch?v=JpS_qT1N85I&list=PLcoRirCsO1emBrHDUvV7dksj_9fZjAYir&t=0s&index=11

2. For Menu you need to create product category or custom page which you want to show before create menu

3. I help you show popup on homepage

4. For product bundle, please follow our document at http://janstudio.net/claue/document/#creating-product-bundle

5. I help you install plugin Smush to optimize images. And also help you crop the image “Up to 50% OFF” to same dimension of product and lookbook

6. I recommend you optimize images at https://tinypng.com/ before upload to your site, i tried optimize an image and it save to 79% http://prntscr.com/m1apfb and save more capacity of image

7. I fixed error when submit newsletter (because your mailchimp setting required “first name, last name” while only show “email” field and i uncheck required for “first name, last name”) https://kb.mc4wp.com/fix-the-oops-something-went-wrong-error/

8. Below code you added in Claue > Theme Option > General Layout > Custom JS it cause error JS show can’t add to cart, add to wishlist. I removed thesr code and it now site work well

add_filter(
'woocommerce_cart_item_name',
function($name, $cart_item, $cart_item_key) {
$product = apply_filters(
'woocommerce_cart_item_product',
$cart_item['data'],
$cart_item,
$cart_item_key
);
if (method_exists($product, 'get_name')) {
// WooCommerce 3.x
$is_link = substr($name, 0, 3) === ' < a ';
$name = $product->get_name();
if ($is_link) {
$name = sprintf(
'%s',
esc_url($product->get_permalink($cart_item)),
$name
);
}
}
return $name;
},
50, 3
);

9. For shipping please create new shipping method in WooCommerce > Settings > Shipping and follow this screenshot http://prntscr.com/m1anqp

10. Which message you want to show after login, by default woocommerce and wordpress not support show message. You can use a plugin to redirect new page show the message after login https://wordpress.org/plugins/peters-login-redirect/

12. Which issue with payment method

12. I help you add sample lookbook, for more please follow our document http://janstudio.net/claue/document/#creating-lookbook. Just click on your image to add pin https://www.youtube.com/watch?v=PDvbrxVvL00&list=PLcoRirCsO1emBrHDUvV7dksj_9fZjAYir&t=0s&index=14

13. To insert lookbook on product detail page please copy short code of single pin http://prntscr.com/m1aspm or collection pin to product description.

Please reply on this topic by click on the link on your email, that will help us easy to track http://prntscr.com/m1atq8

Thanks and best regards.

Happy New Year Soon!

Hi,

1. I still keep your homepage like home 2 not change more

2. For menu i recommend create product categories first in Dashboard > Products > Categories and follow this video to create menu from categories https://www.youtube.com/watch?v=cdkCSls-9s4&list=PLcoRirCsO1emBrHDUvV7dksj_9fZjAYir&t=0s&index=8 that will help you save time don’t have to create custom link

3. I help you show popup on homepage

4. For product bundle, please follow our document at http://janstudio.net/claue/document/#creating-product-bundle

5. I help you install plugin Smush to optimize images. And also help you crop the image “Up to 50% OFF” to same dimension of product and lookbook

6. I recommend you optimize images at https://tinypng.com/ before upload to your site, i tried optimize an image and it save to 79% http://prntscr.com/m1apfb and save more capacity of image

7. I fixed error when submit newsletter (because your mailchimp setting required “first name, last name” while only show “email” field and i uncheck required for “first name, last name”) https://kb.mc4wp.com/fix-the-oops-something-went-wrong-error/

8. Below code you added in Claue > Theme Option > General Layout > Custom JS it cause error JS show can’t add to cart, add to wishlist. I removed thesr code and it now site work well

9. For shipping please create new shipping method in WooCommerce > Settings > Shipping and follow this screenshot http://prntscr.com/m1anqp

10. Which message you want to show after login, by default woocommerce and wordpress not support show message. You can use a plugin to redirect new page show the message after login https://wordpress.org/plugins/peters-login-redirect/

12. Which issue with payment method

12. I help you add sample lookbook, for more please follow our document http://janstudio.net/claue/document/#creating-lookbook. Just click on your image to add pin https://www.youtube.com/watch?v=PDvbrxVvL00&list=PLcoRirCsO1emBrHDUvV7dksj_9fZjAYir&t=0s&index=14

13. To insert lookbook on product detail page please copy short code of single pin http://prntscr.com/m1aspm or collection pin to product description.

Kind regards

Hi,

I’m sorry the carousel image can’t add link and text on image. You have to use Meta Slider to add link and text above the image.

Kind regards

Hi,

1. I help you add text and link on slider. Please check and change with your text.

2. You should choose default value for variable product to highlight on product page http://prntscr.com/m4uots

3. Could you send me the link of product bundle you set up to check.

Thanks

Hi,

1. To change color on slider, please change #333 with your color in Claue > Theme Option > General Layout > Custom CSS

.metaslider .flexslider .caption-wrap h3,
.metaslider .flexslider .caption-wrap,
.metaslider .flexslider .caption-wrap a {color: #fff;}

2. For product layout 3 you have to move bundle below quantity add to cart button to bundle calculate price.

I move product bundle above product tab, it now work well.

3. For variation product i still not clear the issue.

Regards

Hi,

Please add below code in Claue > Theme Option > General Layout > Custom CSS

.jas-sc-instagram .item img {
max-width: inherit;
width: auto;
}}
@media only screen and (min-width: 1001px) {
.jas-sc-instagram .item img {
height: 160px;
}}
@media only screen and (max-width: 1000px) {
.jas-sc-instagram .item img {
height: 300px;
}}

Kind regards

Hi,

1. Please go to WP Bakery PageBuilder > Role Manager and follow this screenshot http://prntscr.com/m7uwuk to enable page builder for post

After that use “Products” element http://prntscr.com/m7uy7b to build Shop The Look section.

2. For Instagram please change prev code to

.jas-sc-instagram .item img {
max-width: inherit;
width: auto;
}}
@media only screen and (min-width: 1001px) {
.jas-sc-instagram .item img {
height: 160px;
}}

Kind regards

Hi,

Please use “Text Block” element of WPBakery PageBuilder and enter to break and add space.

Kind regards

Hi,

You can add single product by use “Product” element not “products” element http://prntscr.com/mads4d

Kind regards

I’m sorry the element you’re using is “Products” and it doesn’t support show products in single column.

I think it now better than you change to 1 column

Kind regards

Hi Chelsea,

Could you send me link of product have issue. We need more check before give you solution.

Thanks

Hi,

1. Did you deactivate plugin WooCommerce Variation Swatch, please activate this plugin WooCommerce Variation Swatch after that go to Products > Attributes > Color change type from select to Color, Size to Label

2. Please change code for Instagram to

.jas-sc-instagram .item img {
	max-width: inherit;
	width: auto;
	height: 250px;
}

Kind regards

Did you try go to Products > Attributes > Color change type from select to Color, Size to Label?

Hi,

1. Please change code for Instagram

.jas-sc-instagram .item img {
	max-width: inherit;
	width: auto;
	height: 250px;
}
@media only screen and (max-width: 768px) {
.jas-sc-instagram .item img {
	height: 310px;
}}
@media only screen and (max-width: 414px) {
.jas-sc-instagram .item img {
	height: 400px;
width: 100%;
}}
@media only screen and (max-width: 320px) {
.jas-sc-instagram .item img {
	height: 320px;
width: 100%;
}}

I recommend upload image have same dimension for Instagram, your images now have multi shape

2. Please go to Appearance > Customize > WooCommerce > Product Images > Thumbnail width > 270px

and use plugin https://wordpress.org/plugins/wp-smushit/ to optimize images

3. Please go to Appearance > Widgets > and add “Custom HTML” widget to Primary Side bar and add your Adsense code

Kind regards