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    • May 29, 2019 at 12:49 am #31444
      venus

      Hi,

      A few days ago I’ve upgraded to latest wordpress, woocommerce and claue theme and have today received the following error:

      ———————

      2019-05-28T16:12:24+00:00 CRITICAL Uncaught Error: Call to a member function get_cart_contents_count() on null in /home/xxxxxxxxxx/public_html/wp-content/themes/xxxx-xxxx/core/libraries/vendors/woocommerce/init.php:418
      Stack trace:
      #0 /home/xxxxxxxxxx/public_html/wp-content/themes/xxxx-xxxx-child/views/header/layout-4.php(73): jas_claue_wc_shopping_cart()
      #1 /home/xxxxxxxxxx/public_html/wp-includes/template.php(724): require(‘/home/xxxxx…’)
      #2 /home/xxxxxxxxxx/public_html/wp-includes/template.php(671): load_template(‘/home/xxxxx…’, false)
      #3 /home/xxxxxxxxxx/public_html/wp-includes/general-template.php(168): locate_template(Array, true, false)
      #4 /home/xxxxxxxxxx/public_html/wp-content/themes/xxxx-xxxx/core/libraries/janstudio/hooks/helper.php(19): get_template_part(‘views/header/la…’, ‘4’)
      #5 /home/xxxxxxxxxx/public_html/wp-content/themes/xxxx-xxxx-child/header.php(32): jas_claue_header()
      #6 /home/xxxxxxxxxx/public_html/wp-includes/template.p in /home/xxxxxxxxxx/public_html/wp-content/themes/xxxx-xxxx/core/libraries/vendors/woocommerce/init.php on line 418

      —————–

      Any help would be very much appreciated.

      Thanks,
      Sarah.

       

    • May 29, 2019 at 1:29 pm #31448
      Harry

      Hi Sarah,

      Please go to Appearance > Install plugins and try update all plugins.

      If issue still there, please send me WordPress admin account and Ftp account to check.

      Thanks

      Harry
      Premium Wordpress themes and plugins, Best WooCommerce theme https://themeforest.net/user/janstudio/portfolio?ref=janstudio

    • May 29, 2019 at 1:31 pm #31451
      Harry

      Btw, your support expired.

      Could you please renew your support at https://themeforest.net/item/claue-clean-minimal-woocommerce-theme/18929281 that will help us continue develop our theme.

      Thanks

      Harry
      Premium Wordpress themes and plugins, Best WooCommerce theme https://themeforest.net/user/janstudio/portfolio?ref=janstudio

    • June 3, 2019 at 1:18 pm #31563
      venus
      This reply has been marked as private.
    • June 3, 2019 at 10:21 pm #31572
      Harry

      Hi Sarah,

      I delete all old log file and wait it generate new file but now it not show error. Did you fix?

      I remember the bug you report fix in prev version.

      For support subscription support, could you send us purchase code as private reply to check or create new account with new purchase code.

      Kind regards

      Harry
      Premium Wordpress themes and plugins, Best WooCommerce theme https://themeforest.net/user/janstudio/portfolio?ref=janstudio

    • June 4, 2019 at 5:18 pm #31591
      venus
      This reply has been marked as private.
    • June 4, 2019 at 5:20 pm #31592
      venus

      Hi Harry,

      Just had a thought – when I set up this site I used a different layout4 page due to something not working properly. If you say it has been fixed then maybe it’s because I have this in my child theme could it be this?

      Thanks again.
      Sarah.

    • June 4, 2019 at 10:18 pm #31594
      Harry

      Hi Sarah,

      Did you see the bug like this http://prntscr.com/nxj89r

      I’m not sure this bug come from which plugin. Please try update all plugins.

      If related to theme, please try switch to parent theme and delete all old log and check again.

      Kind regards

      Harry
      Premium Wordpress themes and plugins, Best WooCommerce theme https://themeforest.net/user/janstudio/portfolio?ref=janstudio

    • June 5, 2019 at 12:26 am #31597
      venus
      This reply has been marked as private.
    • June 5, 2019 at 9:08 am #31606
      Harry
      This reply has been marked as private.

      Harry
      Premium Wordpress themes and plugins, Best WooCommerce theme https://themeforest.net/user/janstudio/portfolio?ref=janstudio

    • June 5, 2019 at 1:16 pm #31617
      venus

      Hi Harry,

      The errors I was asking you about originally are in wp-admin > error_log and the last one of these was on 3rd June.

      Those appear to be separate from the ones you are showing me. So now I have done a test purchase on the site (5th June) and I am seeing even more errors in your wp-content > debug.

      So do you have any ideas about any of those?

      Many thanks,
      Sarah.

       

    • June 5, 2019 at 2:19 pm #31621
      Harry

      Hi Sarah,

      This issue because your site doesn’t have any bundle product. Please deactivate plugin WPA Product Bundle and check all log.

      Kind regards

      Harry
      Premium Wordpress themes and plugins, Best WooCommerce theme https://themeforest.net/user/janstudio/portfolio?ref=janstudio

    • June 5, 2019 at 3:16 pm #31623
      venus

      Hi Harry,

      I’ve removed that plugin and done another test purchase and no errors so am hoping that it is all fixed now.

      You’re a star, thank you very much for your help.

      Kind regards
      Sarah.

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