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Home › Forums › Themes Support › Claue › I can't see variations choosen by buyer when chechking the order.

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    • March 13, 2020 at 3:44 pm #35482
      EvCiujova
      Support Expired

      Hello! Can you please tell me what should i do, or maybe you can fix this bug:

      When i receive the order at my site i need to know which variations chose the buyer, but it is not shown not in the admin, not in the shopping cart of the buyer. Also this problem appears not for any products, but only for some of them.

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    • March 13, 2020 at 6:19 pm #35485
      Harry
      Support Expired

      Hello EvCiujova,

      I check your site and see this option “You will be able to attach your logo in your cart” https://prnt.sc/rfretv

      Which plugin you use for this. Please try deactivate this plugin.

      Kind regards

      Harry
      Premium Wordpress themes and plugins, Best WooCommerce theme https://themeforest.net/user/janstudio/portfolio?ref=janstudio

    • March 13, 2020 at 7:05 pm #35486
      Harry
      Support Expired

      Hi,

      Could you send me your site login credentials and check in “Set as private reply” We need more check before give you solution.

      Thanks

      Harry
      Premium Wordpress themes and plugins, Best WooCommerce theme https://themeforest.net/user/janstudio/portfolio?ref=janstudio

    • March 13, 2020 at 7:24 pm #35487
      Harry
      Support Expired

      Please remove the variations has “Any Color” and “Any Size” https://prnt.sc/rfsk5o and check again.

      Kind regards

      Harry
      Premium Wordpress themes and plugins, Best WooCommerce theme https://themeforest.net/user/janstudio/portfolio?ref=janstudio

    • March 14, 2020 at 8:22 am #35488
      Harry
      Support Expired

      Hi,

      You can create product with “Any Color” and “Any Size” but only one https://prnt.sc/rg3bth

      or one color with any size https://prnt.sc/rg3co5

      or one size with any color https://prnt.sc/rg3cz5

      not combine “Any Color” and “Any Size” and other variation like this https://prnt.sc/rg3d5s https://prnt.sc/rg3da0 https://prnt.sc/rg3df4

      Kind regards

      Harry
      Premium Wordpress themes and plugins, Best WooCommerce theme https://themeforest.net/user/janstudio/portfolio?ref=janstudio

    • March 17, 2020 at 8:27 pm #35499
      Harry
      Support Expired

      Hi,

      I try login your site with account you sent but can’t access.

      Please reply on our forum, do not reply via email so we can track your issue and help you faster.

      Kind regards

      Harry
      Premium Wordpress themes and plugins, Best WooCommerce theme https://themeforest.net/user/janstudio/portfolio?ref=janstudio

    • March 17, 2020 at 8:56 pm #35502
      Harry
      Support Expired

      Did you use CDN cache? Please try clear cache and try update theme to latest version http://support.janstudio.net/forums/topic/updating-the-theme/

      Kind regards

      Harry
      Premium Wordpress themes and plugins, Best WooCommerce theme https://themeforest.net/user/janstudio/portfolio?ref=janstudio

    • March 18, 2020 at 9:07 am #35511
      Harry
      Support Expired

      Please try update theme first.

      Harry
      Premium Wordpress themes and plugins, Best WooCommerce theme https://themeforest.net/user/janstudio/portfolio?ref=janstudio

    • March 18, 2020 at 7:51 pm #35517
      Harry
      Support Expired

      Hi,

      Please go to Dashboard > WooCommerce > Settings > Accounts & Privacy > Account creation.

      Kind regards

      Harry
      Premium Wordpress themes and plugins, Best WooCommerce theme https://themeforest.net/user/janstudio/portfolio?ref=janstudio

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