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- This topic has 10 replies, 2 voices, and was last updated 3 years, 10 months ago by Harry.
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May 8, 2020 at 6:54 pm #36295pinkflowSupport Expired
Hi,
thank you for your nice theme. I need your guidance for 3 issues i am facing.
One has to do with the home page where I cannot replicate the official Fashion home page you are offering. I am attaching 2 screenshots for this. Just to clarify i am working on 2 different staging environments, at the first one i have installed your sample theme template and at the other one i have my official database and working with your theme to build the home page (with the WPBakery builder). However although i do exactly the same steps that you present at your sample page, i keep getting 2 big borders which are separating the images and i cannot figure out how to remove those (shown with red circles).
The other issue i am facing has to do with the product listing, where i see that the legends and photos are overlapping. Could you advise how this can be resolved? is it related with the string size of the legend or the photo size or an extra plugin not configured right? also attaching a photo.
The last issue is related with the product category filtering. At the tabl shop all categories the filtering is not working correctly. For example, when clicking dresses it gives an empty array, whereas at category dresses there are products. When switching to greek language it is not working at all.
Last would like to ask where do i disable the share this button at the lower end of the page? see a screenshot where i am referring to.
thank you
George
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May 8, 2020 at 9:44 pm #36304HarrySupport Expired
Hi PinkFlow,
Thank you for choose our theme and your kind words.
1. Please try edit row and column and set margin and padding to 0 https://prnt.sc/sd8s66
2,3. Please send us your site url and login credentials and check in “set as private reply” We need more check before give you solution.4. The share related to plugin share you use.
Kind regards
Harry
Premium Wordpress themes and plugins, Best WooCommerce theme https://themeforest.net/user/janstudio/portfolio?ref=janstudio -
May 9, 2020 at 7:03 pm #36306HarrySupport Expired
Hi PinkFlow,
1. Please check the screenshot https://prnt.sc/sdnzhc
2. I check your site it now work well. Did you fix by turnoff lazyload image option of SG Optimize https://prnt.sc/sdo0zy’
3. You should create Dress category in Greek language.
Kind regards
Harry
Premium Wordpress themes and plugins, Best WooCommerce theme https://themeforest.net/user/janstudio/portfolio?ref=janstudio -
May 10, 2020 at 8:12 am #36309HarrySupport Expired
Hi,
2. I check on my computer on both browser Firefox and Chrome it still work well https://prnt.sc/sdyhvl. Please try clear cache on your browser. I think the issue cause by option lazyload image of Jetpack and i turn it off
3. I see it now show 12 products. and it work well https://prnt.sc/sdykbl
Kind regards
Harry
Premium Wordpress themes and plugins, Best WooCommerce theme https://themeforest.net/user/janstudio/portfolio?ref=janstudio -
May 10, 2020 at 10:50 pm #36315HarrySupport Expired
Hi PinkFlow,
I check your site it still work well. It now you hide the categories filter?
Please reply on this topic so we can track all your issues.
Thanks
Harry
Premium Wordpress themes and plugins, Best WooCommerce theme https://themeforest.net/user/janstudio/portfolio?ref=janstudio -
May 11, 2020 at 10:02 pm #36328HarrySupport Expired
Hi George,
Please edit in JanStudio > Theme Option > WooCommerce > Product Detail Settings > Shipping & Delivery
Kind regards
Harry
Premium Wordpress themes and plugins, Best WooCommerce theme https://themeforest.net/user/janstudio/portfolio?ref=janstudio -
May 11, 2020 at 10:31 pm #36332HarrySupport Expired
Hi,
Please edit file in wp-content > themes > gecko > core > libraries > vendors > woocommerce > init.php
line 483 and change code from
echo esc_attr( $output );
to
echo wp_kses_post($output);
Kind regards
Harry
Premium Wordpress themes and plugins, Best WooCommerce theme https://themeforest.net/user/janstudio/portfolio?ref=janstudio -
May 30, 2020 at 6:02 am #36664HarrySupport Expired
Hi,
Please add below code to JanStudio > Theme Option > General Layout > Custom CSS
.page-head::before { background: rgba(0,0,0,1.0); }
Kind regards
Harry
Premium Wordpress themes and plugins, Best WooCommerce theme https://themeforest.net/user/janstudio/portfolio?ref=janstudio -
July 18, 2020 at 7:04 pm #37620HarrySupport Expired
Hi George,
Please add below code to JanStudio > Theme Option > General Layout > Custom CSS
@media only screen and (max-width: 736px) { .header__top .hidden-sm.jas-col-md-4.tc { display: block; width: 100%; }}
Please reply on our support forum that will help us can track your issue and help you faster.
Kind regards
Harry
Premium Wordpress themes and plugins, Best WooCommerce theme https://themeforest.net/user/janstudio/portfolio?ref=janstudio -
February 23, 2021 at 8:55 am #40549HarrySupport Expired
Hi George,
Please send me the link and screenshot describe your issue. It now I still not clear.
Btw, your support expired. Please renew your support at https://themeforest.net/downloads
Thank and regards!
Harry
Premium Wordpress themes and plugins, Best WooCommerce theme https://themeforest.net/user/janstudio/portfolio?ref=janstudio -
February 23, 2021 at 10:05 pm #40570HarrySupport Expired
Hi George,
Please renew your support and reply on this topic, we can’t track your issue. with email by email.
Kind regards
Harry
Premium Wordpress themes and plugins, Best WooCommerce theme https://themeforest.net/user/janstudio/portfolio?ref=janstudio
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