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    • June 26, 2020 at 5:48 am #37128
      Sgmonster
      Support Expired

      back end of bikershades.com is so slow.   Sunglassmonster.com is so much faster!

      its so difficult to work on orders or make changes to the site because the wordpress is so slow.

      why is this?

      can you help fix?  thank you!

    • April 16, 2021 at 10:14 am #41256
      Sgmonster
      Support Expired

      Hello:

      Customers are no longer receiving order confirmation emails.

      I did a couple of test orders, and didn’t receive any confirmation emails.

      can you help?

      Thank YOU!
      Tom Shiao

    • April 16, 2021 at 9:06 pm #41263
      Sgmonster
      Support Expired
      This reply has been marked as private.
    • April 16, 2021 at 9:53 pm #41265
      Harry
      Support Expired

      Hi Tom,

      1. For site performance, please try contact to WP Rocket team for help.

      2. Please install this plugin https://wordpress.org/plugins/wp-mail-smtp/ and setting SMTP for your site that will help you send email.

      Kind regards

      Harry
      Premium Wordpress themes and plugins, Best WooCommerce theme https://themeforest.net/user/janstudio/portfolio?ref=janstudio

    • April 16, 2021 at 10:19 pm #41269
      Sgmonster
      Support Expired

      I have another question:

      When customers add a product to the cart, it goes to the checkout page.  This process is not very seamless. Isn’t there an option where a window pops up and shows all the items in the cart, rather it going to the checkout screen?

      I believe your test site has this feature.

      thank you!
      Tom

    • April 16, 2021 at 10:58 pm #41270
      Sgmonster
      Support Expired

      I have another question:

      We want to change the format of our checkout process and make it better.

      Is there a plugin that you recommend us use?

      thanks,

      Tom

    • April 16, 2021 at 11:08 pm #41271
      Harry
      Support Expired

      Hi Tom,

      1. Please go to WooCommerce > Settings > Products > Add To Cart behavior and uncheck the first field, check in 2 last fields

      2. Please follow it https://woocommerce.com/posts/customize-checkout-fields-woocommerce/ or try a plugin https://codecanyon.net/item/woocommerce-checkout-manager-add-custom-fields-to-checkout-order/22514305

      Checkout Field Editor

      Kind regards

      Harry
      Premium Wordpress themes and plugins, Best WooCommerce theme https://themeforest.net/user/janstudio/portfolio?ref=janstudio

    • January 28, 2022 at 3:21 am #42770
      Sgmonster
      Support Expired

      Hello Harry:

      We have these odd blue lines on the product pages.  Do you know what is causing this?  Or know how to get rid of them?

      thank you,

      Tom

      Attachments:
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    • January 28, 2022 at 11:19 am #42772
      Harry
      Support Expired

      Hi Tom,

      I check your site and not see problem https://tppr.me/NHjof did you fix?

      Harry
      Premium Wordpress themes and plugins, Best WooCommerce theme https://themeforest.net/user/janstudio/portfolio?ref=janstudio

      • February 11, 2022 at 10:07 am #42851
        Sgmonster
        Support Expired

        Hi, yes. finally!  It was caused by EWWW when it optimized the images.   We are using siteground now and it is much better than bluehost.  The SG optimizer plug is also very good.

        I have another question:  How can I widen the text area on the top header?   Currently, if I have too much text, it takes 3 lines.  See attached.

        thank you.

        Also, can you send me the link to renew support?

        Attachments:
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    • February 11, 2022 at 9:41 pm #42853
      Harry
      Support Expired

      Hi Tom,

      Please add below code to Claue > Theme Option > General Layout > Custom CSS

      .jas-col-md-4.jas-col-sm-6.jas-col-xs-12.start-md.start-sm.center-xs,
.jas-col-md-4.jas-col-sm-2.jas-col-xs-12.flex.end-md.hidden-sm.hidden-xs {
	max-width: 10%;
	flex-basis: 10%;
}
.jas-col-md-4.jas-col-sm-6.jas-col-xs-12.center-md.end-sm.center-xs {
	max-width: 80%;
	flex-basis: 80%;
}

      and remove
      in your code.

      The link to renew support at https://themeforest.net/downloads

      Thank and regards

      Harry
      Premium Wordpress themes and plugins, Best WooCommerce theme https://themeforest.net/user/janstudio/portfolio?ref=janstudio

    • June 25, 2022 at 5:08 am #43200
      Sgmonster
      Support Expired

      Hello:

      I figured out how to add our logo on MOBILE as a link to our home page.   But the logo is SO small!  How can we make it bigger?

      thank you,

      Tom Shiao
      http://www.bikershades.com

    • June 25, 2022 at 7:54 am #43201
      Harry
      Support Expired

      Hi Tom,

      Please upload x2 size for mobile.

      By the way, your support expired. Hurry up to renew your support, it now price is sale https://themeforest.net/downloads

      Kind regards

      Harry
      Premium Wordpress themes and plugins, Best WooCommerce theme https://themeforest.net/user/janstudio/portfolio?ref=janstudio

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