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Home Forums Themes Support Claue Website can’t handle high users traffic. Server crashed because website fault

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    • #39064
      gather
      Support Expired

      Hello, we recently launched new website using this template.

      Our website got really high numbers of traffic. Last day our website server shut down on its own. We contacted server technicians and they said our website software code fault, but we don’t use any other plugins, just this template and three plugins for shipping. It seems when website gets traffic spike, and we turn off cloudflare ddos protection website just can’t handle high traffic.

      We trying solve this issue by optimizing this theme and plugins that came preinstalled with theme as much as possible. We disabled most of plugins, now we want try optimize this theme.

      We noticed admin-ajax.php takes a lot of time to load. Can Claue theme Ajax filter, or ajax numbering “show more” features can cause problems with high traffic? If so, is there any way to disable it?

      Is there any other theme options that we can disable to able have high traffic and not to have any server problems?

      Do you have any tips how to optimize theme more?

      Thanks for response.

       

      I attached log file that server technicians send us. These errors displayed, because PHP process is not executed.

       
      <p style=”padding-left: 40px;”></p>
      <style>.tb_button {padding:1px;cursor:pointer;border-right: 1px solid #8b8b8b;border-left: 1px solid #FFF;border-bottom: 1px solid #fff;}.tb_button.hover {borer:2px outset #def; background-color: #f8f8f8 !important;}.ws_toolbar {z-index:100000} .ws_toolbar .ws_tb_btn {cursor:pointer;border:1px solid #555;padding:3px} .tb_highlight{background-color:yellow} .tb_hide {visibility:hidden} .ws_toolbar img {padding:2px;margin:0px}</style>

       

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    • #39066
      Harry
      Support Expired

      Hi Gather,

      Thank you for choose our theme.

      1. you can turn off load more function in Claue > Theme Option > WooCommerce > Product Listing Settings > Pagination > Number.

      2. I check your site on category page and see you set image width is 470 while the site only need 370. Please go to Appearance > Customize > WooCommerce > Product images > Catalog Image > change to 370.

      3. You can disable ajax add to cart in WooCommerce > Settings > Products > Add to cart behavior > uncheck 2 last fields.

      4. I see the image for Instagram Feed so big it load image width 1440 please check to load Instagram Feed image about 370

      5. You can check your site result test speed at https://gtmetrix.com/reports/homedecorbynb.lt/7yuXNFVF and optimize image https://prnt.sc/vb8hd9

      6. Please optimize image at https://tinypng.com/ before upload to your site and use this plugin to optimize current images on your site https://wordpress.org/plugins/wp-smushit/.

      Kind regards

      Harry
      Premium Wordpress themes and plugins, Best WooCommerce theme https://themeforest.net/user/janstudio/portfolio?ref=janstudio

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